Network & Telco Lead at a energy/utilities company with 501-1,000 employees
Real User
Top 5
Mar 25, 2024
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These warnings allow us to correlate data and identify areas where we should take action, even if the issues aren't critical.
The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources.
It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces.
LogicMonitor added AI technology to help understand what's normal and that has helped quite a bit, so that's the feature I found most valuable in the product.
The product is also doing quite well with identifying devices and customizing a particular Cisco version or model number. LogicMonitor continues to be active in updating what is available to be monitored, and it's been very good with keeping those things current, so that's another valuable feature of the product.
Teamlead at a tech services company with 11-50 employees
Real User
Dec 23, 2021
One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low.
Technical Service Delivery Manager at Sparx Solutions
MSP
Jul 21, 2021
LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform.
The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented.
Senior Operations Engineer at a computer software company with 51-200 employees
Reseller
Jul 20, 2021
We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status.
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
Real User
Jul 8, 2021
We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor.
Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us.
Pre-Sales Technical Consultant at a tech services company with 11-50 employees
Consultant
Dec 14, 2020
It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that.
The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers.
The breadth of its ability to monitor all our environments, putting it in one place, has been helpful. This way, we don't have to manage multiple tools and try to juggle multiple balls to keep our environment monitored. It presents a clear picture to us of what is going on.
Head of IT Operations at a computer software company with 201-500 employees
Real User
Sep 7, 2020
The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time.
IT Systems Engineer at a manufacturing company with 1,001-5,000 employees
Real User
Jul 26, 2020
The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at.
It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time.
IT Operations Manager at a university with 201-500 employees
Real User
Jun 16, 2020
Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers.
Systems Engineer at a tech vendor with 201-500 employees
Real User
Jun 14, 2020
The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use.
Principal IT Consultant at a tech services company with 51-200 employees
Consultant
Jun 10, 2020
I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame.
The dashboards are the big seller for us. When our customers can see those graphs and are able to interact with the data, that is valuable. They can easily adjust time ranges and the graphs display the data fast. We've used other tools in the past, where you'd say, "Hey, I want the last three months of data on a graph," and it would just sit there and crunch for five minutes before you'd actually see the data. With LogicMonitor, the fast reliability of those dashboards is huge.
Senior Systems Integration Engineer at a tech services company with 501-1,000 employees
MSP
May 27, 2020
It has a REST API that is full-featured. It allows for a lot of custom work. It also supports Groovy and PowerShell scripting for its logic modules, so that's another area that allows for a lot of flexibility.
Lead Network Engineer / Solutions Specialist at a tech services company with 11-50 employees
Real User
May 27, 2020
The alerting and the customized alerting are the most valuable features. We can set thresholds at multiple levels to alert us to issues that might start happening before they happen.
Our installed base is in more than 70 locations around the globe... The fact that we don't need to manage and control 80 different servers just to monitor all of our infrastructure is a big difference. Now we have only one. The time savings are huge.
Network Operations Center (NOC) Manager at a tech services company
Real User
May 21, 2020
The most valuable feature is the alerting and that everything is automatic so we don't have to work at onboarding customers. That means the product is ready for usage and there is very little configuration. We just need to insert the basic information of the device and monitoring will start working right away. That's definitely one of the very best features of the product.
The solution has reduced our number of false positives compared to how many we were getting with other monitoring platforms. The fine tuning in LogicMonitor is one of the best features. Sometimes you install monitoring systems and they have a lot of chatter. You plug them in and suddenly your inbox is full with irrelevant information, whereas LogicMonitor is better at this out-of-the-box.
Head of IT at a tech services company with 51-200 employees
Real User
May 20, 2020
The quick to build monitoring dashboards are the most valuable aspect of it because of the speed at which you can produce dashboards, which have a huge amount of information, across multiple sites. We use a lot of 0-based dashboards or dashboards that give us information about how our infrastructure is performing. The amount of insight that we can gain from a 30-second glance at a dashboard and a very clear view of how the infrastructure is working around the planet are good.
One of the things that I really like about the LogicMonitor solution is that it has a whole bunch of things, data points, that it can monitor. They're called DataSources, and it has an amazing amount of devices it can monitor that are pre-built into the system You can customize them if you need to. You can change the thresholds and a whole bunch of different things with them. You can even create brand new ones if you need to, if the built-in data sources don't satisfy your requirements for the technology that you want to monitor.
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking...
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These warnings allow us to correlate data and identify areas where we should take action, even if the issues aren't critical.
LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure.
The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources.
The initial setup is very simple.
It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces.
The most valuable feature of LogicMonitor is the infrastructure monitoring capability.
LogicMonitor added AI technology to help understand what's normal and that has helped quite a bit, so that's the feature I found most valuable in the product.
The product is also doing quite well with identifying devices and customizing a particular Cisco version or model number. LogicMonitor continues to be active in updating what is available to be monitored, and it's been very good with keeping those things current, so that's another valuable feature of the product.
One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low.
LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform.
The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented.
We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status.
We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor.
Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us.
It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that.
The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers.
The breadth of its ability to monitor all our environments, putting it in one place, has been helpful. This way, we don't have to manage multiple tools and try to juggle multiple balls to keep our environment monitored. It presents a clear picture to us of what is going on.
The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time.
The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at.
It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time.
Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers.
The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use.
I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame.
The dashboards are the big seller for us. When our customers can see those graphs and are able to interact with the data, that is valuable. They can easily adjust time ranges and the graphs display the data fast. We've used other tools in the past, where you'd say, "Hey, I want the last three months of data on a graph," and it would just sit there and crunch for five minutes before you'd actually see the data. With LogicMonitor, the fast reliability of those dashboards is huge.
It has a REST API that is full-featured. It allows for a lot of custom work. It also supports Groovy and PowerShell scripting for its logic modules, so that's another area that allows for a lot of flexibility.
The alerting and the customized alerting are the most valuable features. We can set thresholds at multiple levels to alert us to issues that might start happening before they happen.
Our installed base is in more than 70 locations around the globe... The fact that we don't need to manage and control 80 different servers just to monitor all of our infrastructure is a big difference. Now we have only one. The time savings are huge.
The most valuable feature is the alerting and that everything is automatic so we don't have to work at onboarding customers. That means the product is ready for usage and there is very little configuration. We just need to insert the basic information of the device and monitoring will start working right away. That's definitely one of the very best features of the product.
The solution has reduced our number of false positives compared to how many we were getting with other monitoring platforms. The fine tuning in LogicMonitor is one of the best features. Sometimes you install monitoring systems and they have a lot of chatter. You plug them in and suddenly your inbox is full with irrelevant information, whereas LogicMonitor is better at this out-of-the-box.
The quick to build monitoring dashboards are the most valuable aspect of it because of the speed at which you can produce dashboards, which have a huge amount of information, across multiple sites. We use a lot of 0-based dashboards or dashboards that give us information about how our infrastructure is performing. The amount of insight that we can gain from a 30-second glance at a dashboard and a very clear view of how the infrastructure is working around the planet are good.
One of the things that I really like about the LogicMonitor solution is that it has a whole bunch of things, data points, that it can monitor. They're called DataSources, and it has an amazing amount of devices it can monitor that are pre-built into the system You can customize them if you need to. You can change the thresholds and a whole bunch of different things with them. You can even create brand new ones if you need to, if the built-in data sources don't satisfy your requirements for the technology that you want to monitor.
The most valuable feature is the UI because I find it very easy to navigate and you see everything with graphs.
The dashboards are great.
They already have templates of what elements to monitor in a device.