2018-08-07T08:19:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What do you like most about LogicMonitor?

Hi Everyone,

What do you like most about LogicMonitor?

Thanks for sharing your thoughts with the community!

21
PeerSpot user
21 Answers
ManishArora - PeerSpot reviewer
Vice President at Bypass Network Services
Real User
Top 5Leaderboard
2021-01-13T09:11:00Z
Jan 13, 2021

Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us.

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AdamGleeson - PeerSpot reviewer
Pre-Sales Technical Consultant at a tech services company with 11-50 employees
Consultant
Top 5
2020-12-14T06:56:00Z
Dec 14, 2020

It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that.

Daniel Gavin - PeerSpot reviewer
Network Architect at Envision IT
MSP
2020-10-06T06:57:00Z
Oct 6, 2020

The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers.

William Guertin - PeerSpot reviewer
Senior Systems Engineer at Accruent
Real User
2020-09-15T11:13:00Z
Sep 15, 2020

The breadth of its ability to monitor all our environments, putting it in one place, has been helpful. This way, we don't have to manage multiple tools and try to juggle multiple balls to keep our environment monitored. It presents a clear picture to us of what is going on.

DA
Head of IT Operations at a computer software company with 201-500 employees
Real User
2020-09-07T05:57:00Z
Sep 7, 2020

The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time.

Douglas Hoover - PeerSpot reviewer
IT Systems Engineer at a manufacturing company with 1,001-5,000 employees
Real User
2020-07-26T08:19:00Z
Jul 26, 2020

The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at.

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Paul Dinapoli - PeerSpot reviewer
Sr. Systems Engineer, Infrastructure at NWEA
Real User
2020-06-25T10:53:00Z
Jun 25, 2020

It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time.

Subbarao Punnamaraju - PeerSpot reviewer
IT Operations Manager at a university with 10,001+ employees
Real User
2020-06-16T08:37:00Z
Jun 16, 2020

Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers.

BU
Systems Engineer at a tech vendor with 201-500 employees
Real User
2020-06-14T08:03:00Z
Jun 14, 2020

The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use.

AP
Principal IT Consultant at a tech services company with 51-200 employees
Consultant
2020-06-10T08:01:00Z
Jun 10, 2020

I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame.

Jason Fant - PeerSpot reviewer
Solutions Engineer at Black Box Network Services
Real User
2020-05-28T06:26:00Z
May 28, 2020

The dashboards are the big seller for us. When our customers can see those graphs and are able to interact with the data, that is valuable. They can easily adjust time ranges and the graphs display the data fast. We've used other tools in the past, where you'd say, "Hey, I want the last three months of data on a graph," and it would just sit there and crunch for five minutes before you'd actually see the data. With LogicMonitor, the fast reliability of those dashboards is huge.

MH
Senior Systems Integration Engineer at a tech services company with 501-1,000 employees
MSP
2020-05-27T08:03:00Z
May 27, 2020

It has a REST API that is full-featured. It allows for a lot of custom work. It also supports Groovy and PowerShell scripting for its logic modules, so that's another area that allows for a lot of flexibility.

Randy Newman - PeerSpot reviewer
Lead Network Engineer / Solutions Specialist at a tech services company with 11-50 employees
Real User
2020-05-27T08:03:00Z
May 27, 2020

The alerting and the customized alerting are the most valuable features. We can set thresholds at multiple levels to alert us to issues that might start happening before they happen.

Idan Lerer - PeerSpot reviewer
Senior Director, US Operations at Optimal+ Ltd.
Real User
2020-05-24T06:44:00Z
May 24, 2020

Our installed base is in more than 70 locations around the globe... The fact that we don't need to manage and control 80 different servers just to monitor all of our infrastructure is a big difference. Now we have only one. The time savings are huge.

Tom Shepherd - PeerSpot reviewer
Technical Architect at Computerworld Group
Reseller
2020-05-20T06:53:00Z
May 20, 2020

The solution has reduced our number of false positives compared to how many we were getting with other monitoring platforms. The fine tuning in LogicMonitor is one of the best features. Sometimes you install monitoring systems and they have a lot of chatter. You plug them in and suddenly your inbox is full with irrelevant information, whereas LogicMonitor is better at this out-of-the-box.

DD
System Engineer at efector co., ltd.
Real User
2020-05-20T06:52:00Z
May 20, 2020

One of the things that I really like about the LogicMonitor solution is that it has a whole bunch of things, data points, that it can monitor. They're called DataSources, and it has an amazing amount of devices it can monitor that are pre-built into the system You can customize them if you need to. You can change the thresholds and a whole bunch of different things with them. You can even create brand new ones if you need to, if the built-in data sources don't satisfy your requirements for the technology that you want to monitor.

DS
Head of IT at a tech services company with 51-200 employees
Real User
2020-05-20T06:52:00Z
May 20, 2020

The quick to build monitoring dashboards are the most valuable aspect of it because of the speed at which you can produce dashboards, which have a huge amount of information, across multiple sites. We use a lot of 0-based dashboards or dashboards that give us information about how our infrastructure is performing. The amount of insight that we can gain from a 30-second glance at a dashboard and a very clear view of how the infrastructure is working around the planet are good.

Leo Milanovic - PeerSpot reviewer
Network Operations Center (NOC) Manager at a tech services company
Real User
2020-05-21T06:20:00Z
May 21, 2020

The most valuable feature is the alerting and that everything is automatic so we don't have to work at onboarding customers. That means the product is ready for usage and there is very little configuration. We just need to insert the basic information of the device and monitoring will start working right away. That's definitely one of the very best features of the product.

NimerBsoul - PeerSpot reviewer
DevOps at JFrog
Real User
2019-12-30T06:52:00Z
Dec 30, 2019

The most valuable feature is the UI because I find it very easy to navigate and you see everything with graphs.

it_user918738 - PeerSpot reviewer
Senior Consultant at Retune AB
User
2018-08-20T21:04:00Z
Aug 20, 2018

The dashboards are great.

JA
Technical Manager at a tech services company with 501-1,000 employees
Real User
2018-08-07T08:19:00Z
Aug 7, 2018

They already have templates of what elements to monitor in a device.

Related Questions
Janet Staver - PeerSpot reviewer
Tech Blogger
Jun 14, 2022
Why or why not?
2 out of 4 answers
JT
CTO at NATIONAL MOTOR FREIGHT TRAFFIC ASSOCIATION INC
Jun 3, 2022
Yes. My team and I are in the process of implementing it now. I also implemented it at my previous company. In both cases, we looked at multiple vendors, had demos, and some hands-on time.   We looked at our requirements versus the various products, and we looked at price and options. We decided to have a trial of LogicMonitor and build out live test cases to see if the product would meet our expectations or not. At the end of the trial, we evaluated the product and our implementation.   We chose to proceed with the selection and implementation of the product.   
Deena Nouril - PeerSpot reviewer
Tech Blogger
Jun 8, 2022
When I compared various Network Monitoring Tools, I found LogicMonitor’s LM Envision platform to be the most effective one currently available on the market. One of the things that I initially noticed about LogicMonitor was its advanced and robust consolidation capabilities. LogicMonitor has helped to consolidate the number of monitoring tools we need. We had some third-party monitoring, around four or five things, and they are all consolidated with LogicMonitor. The only exception is IBM Tivoli Workload Scheduler. We ended up integrating this via Slack. Tuning is one of the main features of this solution that I really value. We like to make sure that only the right alerts are escalated, and that alerts are being sent to the right members, as opposed to every alert being broadcast to everybody. The escalation chains have been so helpful. Having the ability to make those sorts of customizations is simple and straightforward. You just need to create the basic entities, like who are the different people, who are the contacts, or email groups, and cover the data source and events which should be alerted. One feature we appreciate from the back end, is the ability to allow individual users or customers to have their own APIs. Our customers are able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our tech-savvy customers. Another benefit to using LogicMonitor has been the decrease in false-positive alarms. We had a lot of false positives before because we used a lot of VPN tunnels with other solutions. Moving to a SaaS solution and using LogicMonitor and the cloud has helped us a ton because it's improved reliability, SLAs, and uptimes. We’ve had a 70-80% decrease in false-positive alarms since switching to LogicMonitor. Another really valuable feature is the fast reliability of the LogicMonitor dashboards. Allowing all of our customers, including the nontechnical customers, to see what is happening in their environments in a simple, friendly way has been of great value to us. We push this feature to all of our customers. That said, the dashboards are the only functional area that I can think of that could be improved. They're in need of a makeover. It would be great if there were more widgets and more types of widgets available. I also really appreciate LogicMonitor’s integration with our ticketing managing processes. If we have a number of alerts for a particular device in a period of time, it will create a problem ticket in the ticketing system and attach the associated incident tickets, which keeps everything consolidated within one ticket. This helps us drastically. Also, we know when tickets have gone down or cleared. The platform is not repeatedly opening and creating tickets for every single failed poll. This solution enables me to be proactive in resolving and preventing issues because of its anomaly detection. Using the anomaly detection tool, I can compare current stats against stats from a week or a month ago to see if what I’m exploring is something truly out of the norm. The visualizations are really powerful and helpful in helping to see what is happening day-to-day in my customers’ network so that I can fine-tune my alerts based on what is their actual norm. Ultimately, I believe that LogicMonitor will empower you to take control of data onboarding and exploration across infrastructure, apps, and IT stacks.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 21, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 23 answers
DD
System Engineer at efector co., ltd.
May 20, 2020
Pricing seems to be on par with other solutions. For what we get, I think it's a very fair price. They do it based on devices and they have certain levels of the types of monitoring inside those. I haven't gone back and really looked at the differences there, since what we're subscribed to is working well for us at this point.
DS
Head of IT at a tech services company with 51-200 employees
May 20, 2020
LogicMonitor is not the cheapest by any means, but it's also not the most expensive. From a licensing point of view, as far as we were aware, it's sort of middle of the road. It certainly has the value for money given the scale, time saved, and efficiencies that we've gained from it. It has been very worthwhile. We've not had any other costs as this is a cloud based solution. Therefore, you don't need much, if any, infrastructure to monitor. There are a few add-ons along with bits and pieces if you want to monitor certain types of infrastructure or clouds. It is then you might need an add-on. Largely, the costs are upfront and well-known.
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