We performed a comparison between Kaseya VSA, LogMeIn Central, and LogMeIn Rescue based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"We can schedule the patching of the endpoints."
"The ease of access and ease of use was great."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"This solution is our RMM tool and we love the deployment features."
"Kaseya VSA's best features are auditing and reporting."
"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."
"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."
"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"The initial setup was very easy."
"Using the product, we provide a quicker response when supporting customers."
"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."
"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"Has an easy way to remote on to a remote computer without having prior access to it."
"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"It is very stable. It adjusts to bandwidth very well."
"LogMeIn is a remote tool that I use for remote solutions."
"The solution is hard to use at first until you understand how it works."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"I would like to see improved virtual infrastructure management."
"The agent-based monitoring solution can be improved."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"Sometimes, the product misinterprets the functionality of a machine."
"They should provide intermediate device limit options for the users."
"The initial load is terribly slow and often has delays with the login page loading."
"Our clients are having issues with printing."
"Sometimes it just fails to load."
"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."
"There are some screens that are just ugly and difficult to manipulate."
"The solution is expensive as hell."
"I do not like the antivirus."
"The solution’s pricing could be improved."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."
