Kaseya VSA Reviews

We use the solution as a remote control tool to help clients.

The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle.

We're currently migrating from Kaseya VSA nine to ten. Nine's automation capabilities don't exist, which is the main reason we're upgrading to ten.

On an internal basis, we use it to manage our users. 

Externally, we provide an end-user support service, including remote support, with the company.

Once we implement it on the network, we've noticed, on average, a 15% reduction in truck rolls. By truck roll, I mean a man in the venue actually has to come out to fix a problem. For example, a customer complains, "My email address isn't showing up. Sorry, I'm in a fix. This could be your email as well." And, we live in South Africa; it's a big country, so for me to rush somebody out to, like, the northern cape or something like that, it could take them a day to get there.

If I use Kaseya, I can have my call sorted out. Up to 13% to 15% of my calls may be sorted out remotely, which makes for a much better customer experience.

We work with a big company in the country, actively involved in mining. We couldn't find support in Angola because of foreign exchange issues. We can put money into the country, but we can't get our money out. With Kaseya, we still have to pay the local guys upfront.

At the end of the contract, we process payments to ensure that if things go wrong, we have a budget for that. Normally, local support charges in dollars, and it's quite expensive.

But with Kaseya, the support cost is less than a dollar a month. It's much better than having to fly in developers or get a local partner. A local partner is only useful up to a point.

Easy access to knowledge allows Kaseya to make the diagnosis easy. It also hands over any problem or incident that does not get resolved and can revert to you fairly seamlessly.

Kaseya has this feature where, for example, if you've been away for the last month and there's been a network patch or any fault that couldn't be resolved while you were gone, the AI can handle it. The technician is easily highlighted as nonstandard, and the AI will fix it. 

Current versions are only getting better, and all actions can be taken without intervention. This saves time and reduces the cost of a service technician or engineer.

We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution. 

Regarding the patching and software management, for me, it's the best path. We have all the necessary modules for monitoring on the server and workstations. All modules are working well, and for me, it's a complete product.

The product was basically used for remote-in support and monitoring for the ~1,500 endpoints that we manage. The intent was to use the integrations to be able to deploy group policies and updates and push down antivirus updates such as Windows updates and things like that. Our intent was to leverage all of these so-called features that never functioned at all and ended up just putting us in a really bad position, left scrambling to find a functional replacement on the fly.

Kaseya VSA resulted in the loss of multiple clients and thousands of dollars throughout the endeavor. It also caused much additional undue stress with a third-party collector harassing us.

We're a small computer shop, so we use it as the remote control tool when clients call for help and ask us to walk them through something. But we've also got it set up to monitor Windows logs and notify us when an update fails to install or a hard drive is developing a bad block. The sort of thing that allows you to stay ahead of trouble. 

Also, little housekeeping things like hard drives filling up, so you empty the recycle bin, delete the temporary folders, that sort of thing. It's scripted, so it all happens automatically. We get a note saying, "Hey, there was a problem, but we took care of it," which is kinda nice.

As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance.

Moreover, Kaseya's got a new version coming out. We're waiting for a couple of features to be updated on it, but the big thing that they're providing in the next version is they'll also give us the ability to remotely help people with phones and tablets where now, if a client has a problem with the phone, which we frequently get, you know, hey, I need to change my password or I change my email password. Don't know how to do it on the phone, and we have to walk them through it or they just have to stop by my shop. Now we'll be able to take care of it for them.

I use the solution since it functions as a virtual system administrator that allows me to monitor our company's clients' networks, and the tool serves as an RMM solution. The product allows me to monitor our company's clients' networks and administer and make changes. The solution also allows me to deploy policies, especially in areas like patching or software updates. The tool serves as a single platform to manage everything with just a few clicks.

The most valuable features of the solution stem from the improvements made in the security area since the product dealt with the major security breach a few years ago. In the product, it is good that users need to change the passwords and reset them every 30 days. The solution just makes the administration of networks much easier, making it a cost saver for my company's customers because now they don't have to pay for my time to visit them since I can even send my technicians to see them.

Kaseya VSA is used for maintaining laptops, patching the systems, and securing the platform.

The most valuable feature of Kaseya VSA is the ability to control laptops remotely. Kaseya VSA is a cheap and user-friendly solution.

This solution is our RMM tool and we love the deployment features. We just develop a package for each dual client base that we have or for each client network, or actually in some cases we have two packages depending on if it's going to be a remote user or an in-house user. My partner sets up the packages and we install the packages on the computers as they come in and they do pretty much everything for us and get all the software installed. The only thing we have to do is put in a couple of passwords for the individual users and we're off and running.

We used to use a different product and we've found that this solution is far more efficient for using the BMS and VSA and also with our documentation. This solution just made life a lot easier.