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Datto Remote Monitoring and Management vs LogMeIn Central comparison

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Featured Review
Find out what your peers are saying about Datto Remote Monitoring and Management vs. LogMeIn Central and other solutions. Updated: January 2022.
564,729 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The project management and task management features work well. It's a decent product in that regard.""I also like how Datto integrates seamlessly with the Autotask ticketing system.""The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy.""We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side.""It has a single pane of glass, and it integrates well with other software."

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"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with.""LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features.""It allows you to transfer along with many other functions.""The initial setup was very easy."

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Cons
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice.""My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right.""Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between.""The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup.""The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."

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"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model.""The solution is expensive as hell.""Our clients are having issues with printing."

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Pricing and Cost Advice
  • "It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
  • "The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
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  • "Coming from where it was free, it's getting to be expensive."
  • "We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."
  • "Having to spend so much money on remote access is what I feel to be a necessary evil."
  • More LogMeIn Central Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    I also like how Datto integrates seamlessly with the Autotask ticketing system.
    Top Answer: 
    Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the… more »
    Top Answer: 
    I'd give Datto RMM a nine out of 10. It's one of the top solutions that I've seen so far. Then again, I haven't dealt with too many. If you talk to me in two years, I might have something better to… more »
    Top Answer: 
    I forget what the pricing model was, but I do remember there was something I did not like about it. However, I remember that whatever the price is/was, I found it acceptable given the value I received… more »
    Top Answer: 
    I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details. I’ve been looking at: ConnectWise, Kaseya, N-Able [ SolarWinds non-hacked tool… more »
    Ranking
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    1,176
    Comparisons
    999
    Reviews
    1
    Average Words per Review
    1,148
    Rating
    9.0
    Views
    2,785
    Comparisons
    2,304
    Reviews
    3
    Average Words per Review
    793
    Rating
    8.7
    Comparisons
    Also Known As
    Autotask EM, Autotask Endpoint Management, Datto RMM
    Learn More
    Overview

    Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

    LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.
    Offer
    Learn more about Datto Remote Monitoring and Management
    Learn more about LogMeIn Central
    Sample Customers
    Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
    Au Bon Pain, BELL (Building Educated Leaders for Life)
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider34%
    Computer Software Company20%
    Outsourcing Company5%
    Government5%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider19%
    Construction Company6%
    Government5%
    Company Size
    No Data Available
    REVIEWERS
    Small Business92%
    Midsize Enterprise8%
    Find out what your peers are saying about Datto Remote Monitoring and Management vs. LogMeIn Central and other solutions. Updated: January 2022.
    564,729 professionals have used our research since 2012.

    Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management Software with 5 reviews while LogMeIn Central is ranked 4th in Remote Monitoring and Management Software with 4 reviews. Datto Remote Monitoring and Management is rated 7.2, while LogMeIn Central is rated 8.6. The top reviewer of Datto Remote Monitoring and Management writes "Automation features allow you to do a lot of extra work without increasing your staffing". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". Datto Remote Monitoring and Management is most compared with NinjaRMM, Kaseya VSA, Microsoft Endpoint Configuration Manager, ConnectWise Automate and N-able Remote Monitoring & Management, whereas LogMeIn Central is most compared with LogMeIn Rescue, LogMeIn Pro, TeamViewer, Microsoft Endpoint Configuration Manager and N-able Remote Monitoring & Management. See our Datto Remote Monitoring and Management vs. LogMeIn Central report.

    See our list of best Remote Monitoring and Management Software vendors.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.