"The project management and task management features work well. It's a decent product in that regard."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"It has a single pane of glass, and it integrates well with other software."
"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."
"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."
"It allows you to transfer along with many other functions."
"The initial setup was very easy."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"The solution is expensive as hell."
"Our clients are having issues with printing."
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Datto Remote Monitoring and Management is ranked 8th in Remote Monitoring and Management Software with 5 reviews while LogMeIn Central is ranked 4th in Remote Monitoring and Management Software with 4 reviews. Datto Remote Monitoring and Management is rated 7.2, while LogMeIn Central is rated 8.6. The top reviewer of Datto Remote Monitoring and Management writes "Automation features allow you to do a lot of extra work without increasing your staffing". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". Datto Remote Monitoring and Management is most compared with NinjaRMM, Kaseya VSA, Microsoft Endpoint Configuration Manager, ConnectWise Automate and N-able Remote Monitoring & Management, whereas LogMeIn Central is most compared with LogMeIn Rescue, LogMeIn Pro, TeamViewer, Microsoft Endpoint Configuration Manager and N-able Remote Monitoring & Management. See our Datto Remote Monitoring and Management vs. LogMeIn Central report.
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