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Kaseya VSA Pros

Ben Blissett - PeerSpot reviewer
Principal at Affinity Technology Group
The solution was scalable.
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MC
Team Lead at a tech services company with 51-200 employees
The ease of access and ease of use was great.
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MM
Automation Team Lead at a tech services company with 201-500 employees
The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse.
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Buyer's Guide
Kaseya VSA
September 2022
Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,779 professionals have used our research since 2012.
AE
Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board
When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal.
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Dan Watson - PeerSpot reviewer
IT Infrastructure/System Administrator at CNH Industrial Reman
VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months."
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HB
Technology Consultant
The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature.
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Darshana Dissanayake - PeerSpot reviewer
Information Security Consultant - Security Operations Center (CISO) at USEZER
I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time.
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BL
Co-Owner at BizTech Plus
This solution is our RMM tool and we love the deployment features.
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Sherryl Cruz - PeerSpot reviewer
Business Development Manager at Microgenesis Business Systems
The most valuable features of this solution are automation, inventory, and patch management.
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DP
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees
The remote support is the most valuable aspect of the solution.
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Kaseya VSA Cons

Ben Blissett - PeerSpot reviewer
Principal at Affinity Technology Group
It never functioned as intended.
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MC
Team Lead at a tech services company with 51-200 employees
The deployment process could be better.
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MM
Automation Team Lead at a tech services company with 201-500 employees
There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement.
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Buyer's Guide
Kaseya VSA
September 2022
Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,779 professionals have used our research since 2012.
AE
Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board
The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking.
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Dan Watson - PeerSpot reviewer
IT Infrastructure/System Administrator at CNH Industrial Reman
The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses.
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HB
Technology Consultant
The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too.
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Darshana Dissanayake - PeerSpot reviewer
Information Security Consultant - Security Operations Center (CISO) at USEZER
Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern.
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BL
Co-Owner at BizTech Plus
The solution is hard to use at first until you understand how it works.
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Sherryl Cruz - PeerSpot reviewer
Business Development Manager at Microgenesis Business Systems
I believe we should include a VSA license to provide complete endpoint management.
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DP
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees
We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update.
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Buyer's Guide
Kaseya VSA
September 2022
Learn what your peers think about Kaseya VSA. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,779 professionals have used our research since 2012.