We performed a comparison between ConnectWise RMM and LogMeIn Central based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The most valuable feature is the patching solution."
"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"I like being able to dial in and transfer files for updates."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."
"Using the product, we provide a quicker response when supporting customers."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."
"Unattended remote assistance."
"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."
"The solution could improve by offering better overall management and dashboards."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."
"I do not like the antivirus."
"Sometimes it just fails to load."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"They should provide intermediate device limit options for the users."
"Our clients are having issues with printing."
"There are some screens that are just ugly and difficult to manipulate."
Earn 20 points
ConnectWise RMM is ranked 11th in Remote Monitoring and Management (RMM) while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews. ConnectWise RMM is rated 9.0, while LogMeIn Central is rated 8.6. The top reviewer of ConnectWise RMM writes "Easy-to-use interface, simple integration, and good ROI". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". ConnectWise RMM is most compared with ConnectWise Automate, N-able N-sight Remote Monitoring & Management, Atera, Kaseya VSA and NinjaOne, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, LogMeIn Rescue and Kaseya VSA.
See our list of best Remote Monitoring and Management (RMM) vendors.
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