ServiceNow Discovery and KACE Asset Management Appliance are solutions in IT asset and operations management. ServiceNow Discovery stands out due to its scalability, offering comprehensive features that users highly appreciate, while KACE is preferred for its integration capabilities and ease of use.
Features: ServiceNow Discovery offers automated service mapping, comprehensive infrastructure visibility, and deep integration with other ServiceNow modules. KACE Asset Management Appliance provides asset discovery and management functionality, efficient patch management, and effective cross-platform capabilities.
Room for Improvement: ServiceNow Discovery could enhance user-friendliness by simplifying its initial setup and improving real-time data collection. Troubleshooting features need to be more accessible, and there should be better customization options for dashboards. KACE Asset Management Appliance could improve by offering more robust analytics, expanding cloud integration options, and enhancing reporting capabilities to provide deeper insights.
Ease of Deployment and Customer Service: KACE Asset Management Appliance is known for its swift implementation process and strong customer support. ServiceNow Discovery, requiring more extensive setup, compensates with comprehensive documentation and support for complex environments. Although KACE's faster deployment is an advantage, ServiceNow Discovery provides a richer support ecosystem for ongoing operation.
Pricing and ROI: ServiceNow Discovery involves higher initial setup costs but offers significant long-term ROI through enhanced operational efficiencies. KACE Asset Management Appliance presents a lower upfront cost and delivers quicker ROI, appealing to organizations with budget constraints. While the initial investment for ServiceNow Discovery is larger, its comprehensive capabilities can yield greater value over time.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 4.7% |
| KACE Asset Management Appliance | 1.7% |
| Other | 93.6% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
KACE Asset Management Appliance enhances asset usability with popular package management and inventory features, ideal for companies that lack systems. The tool provides seamless Windows upgrades, remote control, and deployment, making it essential for businesses managing multiple devices.
KACE Asset Management Appliance provides streamlined asset management, featuring prominent package management and inventory functionalities that support seamless Windows upgrades and remote control for bug fixing. Users greatly value its capabilities for remote printer work and automated compliance reporting. Suggested improvements include enhanced remote desktop integration, more precise inventory accuracy, and effective service desk features. Simplifying these elements, integrating AI for better image management and operating system deployment would enhance its effectiveness. Updated documentation, user-friendly features, and enhanced training are needed to overcome learning challenges and certification requirements.
What are the most important features of KACE Asset Management Appliance?This appliance is frequently implemented by companies for deploying Windows and non-Windows patches, managing IT service desks and assets, and facilitating software installations. Common within private cloud environments, it supports businesses managing over fifty employees, numerous clients, and a distributed workforce who need consolidated data management for effective IT operations.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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