It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.
Group Leader at a educational organization with 10,001+ employees
Real User
Top 20
Jan 16, 2024
Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems like Windows 11 and the deployment of applications, particularly Microsoft Office. The lack of images for system deployments is challenging, particularly with the significant number of servers involved in the deployment process. We are still determining whether to transition to Windows 11 due to uncertainty about its quality. However, adaptation will likely become necessary within the next one or two years. Thus, we are exploring Microsoft Intune as a potential substitute for Quest KACE for better license management, asset management, and its impact on the license cycle for agents in the management system. They could enable new methodologies for Microsoft deployment. Also, there could be an MDM feature to manage smartphones and mobile devices.
The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing.
Windows Engineer at a tech services company with 5,001-10,000 employees
Real User
Mar 24, 2022
With KACE, you have to use smart labels and groups, and it can be annoying. It's aggravating if you don't know what you're doing because you have to figure out how to do it. In terms of improvement, I would recommend the labeling process, also known as label management. With SCCM, you have collections, here they do Label management. The labeling process should be more streamlined. It should be easier to do. It gets confusing at times. The only issue I have is with label creation.
Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data.
Director, Middle East, East India & SAARC at DMX Technologies
Real User
Jul 19, 2020
The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified. Maybe they can have something of their own in the future.
IT Asset Management optimizes the deployment and maintenance of IT assets, ensuring efficient utilization and cost savings. It incorporates processes for tracking both hardware and software, enhancing overall IT governance and risk management.This category facilitates effective inventory management by providing comprehensive visibility over asset lifecycles. Organizations can streamline operations through automation, minimizing manual tasks and improving accuracy in auditing and reporting....
It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.
Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems like Windows 11 and the deployment of applications, particularly Microsoft Office. The lack of images for system deployments is challenging, particularly with the significant number of servers involved in the deployment process. We are still determining whether to transition to Windows 11 due to uncertainty about its quality. However, adaptation will likely become necessary within the next one or two years. Thus, we are exploring Microsoft Intune as a potential substitute for Quest KACE for better license management, asset management, and its impact on the license cycle for agents in the management system. They could enable new methodologies for Microsoft deployment. Also, there could be an MDM feature to manage smartphones and mobile devices.
The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing.
Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution.
With KACE, you have to use smart labels and groups, and it can be annoying. It's aggravating if you don't know what you're doing because you have to figure out how to do it. In terms of improvement, I would recommend the labeling process, also known as label management. With SCCM, you have collections, here they do Label management. The labeling process should be more streamlined. It should be easier to do. It gets confusing at times. The only issue I have is with label creation.
Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data.
The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified. Maybe they can have something of their own in the future.