Freshservice vs KACE Asset Management Appliance comparison

Freshworks and Quest Software are both solutions in the IT Asset Management category. Freshworks is ranked #4 with an average rating of 8.3, while Quest Software is ranked #18. Freshworks holds a 5.4% mindshare in IAM, compared to Quest Software’s 1.7% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 66% of Quest Software users who would recommend it.

Freshservice

Read 40 Freshservice reviews

4,141 Views
1,242 Comparison Views

97% willing to recommend

KACE Asset Management Appli...

Read 7 KACE Asset Management Appliance reviews

617 Views
617 Comparison Views

66% willing to recommend

Freshservice

KACE Asset Management Appli...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Mar 1, 2026

Freshservice and KACE Asset Management Appliance are competing in the IT asset management space. Freshservice holds an advantage with its emphasis on flexible integration, while KACE Asset Management Appliance leads with its extensive asset control features.

Features: Freshservice offers a cloud-based setup enabling efficient ticket management, automation capabilities, and quick deployment without complex project planning. KACE Asset Management Appliance excels with robust inventory management capabilities, remote control for fixing bugs, and automatic compliance reporting.

Room for Improvement: Freshservice could enhance its customization and flexibility for organizations with specific needs. More advanced analytics and reporting would be beneficial, along with improved integration options. KACE Asset Management Appliance could work on simplifying its sophisticated setup process, offering better ease of use and more intuitive user interfaces to facilitate quicker adoption.

Ease of Deployment and Customer Service: Freshservice is praised for minimal setup complexity and strong ongoing support, providing a smoother initial deployment experience. KACE, with its more sophisticated setup, ensures efficient resolution of technical issues through its comprehensive support structure.

Pricing and ROI: Freshservice generally offers a lower setup cost, appealing to smaller to medium-sized operations seeking rapid implementation and immediate benefits. KACE Asset Management Appliance, though requiring a higher investment, provides a larger ROI due to its detailed asset management features, making it more suitable for larger enterprises.

To learn more, read our detailed Freshservice vs. KACE Asset Management Appliance Report (Updated: March 2026).

Buyer's Guide

Freshservice vs. KACE Asset Management Appliance

March 2026

Download the complete report

Helped 884,976 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in IT Asset Management

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Project Management Software (10th), Cloud Management (12th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (3rd)

KACE Asset Management Appli...

Ranking in IT Asset Management

18th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IT Asset Management category, the mindshare of Freshservice is 5.4%, up from 3.4% compared to the previous year. The mindshare of KACE Asset Management Appliance is 1.7%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	5.4%
KACE Asset Management Appliance	1.7%
Other	92.9%

IT Asset Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Adam Augustín

Country Manager at Prianto Ltd

Remote control and massive deployment streamline operations efficiently

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very responsive with a 97% success rate in funneling customer tickets."

"I would recommend this solution to others because it is good and the price is reasonable."

"The most valuable features of Freshservice are the notifications, customization, and flexibility."

"It is a stable solution. My company hasn't faced any problems with the solution."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

"The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"Freshservice was up and running without any expensive project planning, and all that without sacrificing features."

More Freshservice pros

"Remote control and massive deployment for fixing bugs and issues on multiple computers and systems at once are highly valued."

"The inventory in Quest KACE Asset Management Appliance is very valuable."

"The ability to work on printers and everything can be done remotely, which enhances functionality."

"Quest KACE Asset Management Appliance is highly stable."

"If you consider cost, support, stability, and usability, then it's better; it's slightly on the costlier side, but it's much more stable than most of the other solutions."

"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."

"We utilize the package management feature the most, and we also use it for getting the inventory, and we are using Quest KACE Asset Management Appliance for asset management, which is a good feature."

"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."

More KACE Asset Management Appliance pros

Cons

"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."

"Sometimes, the billing process is an absolute nightmare."

"They're not very good at technical support."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"Not integrated with Google."

"Freshservice's technical support has issues with delays and translations."

"The analytics could be better. We would like better visualization of items and KPIs, et cetera."

"We would like to have chat as a support channel in order to enjoy the same benefit of real-time support that Freshdesk has."

More Freshservice cons

"The initial setup was burdensome for us because we manually deployed it."

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated."

"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

"The initial setup was burdensome."

"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."

"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

"The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

More KACE Asset Management Appliance cons

Pricing and Cost Advice

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"We're basically paying about $100 USD per agent per month."

"The pricing is reasonable."

"Freshservice price is competitive, it is not more than other solutions on the market."

"The solution has an annual licensing model."

More Freshservice pricing and cost advice

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"It is less expensive as compared to SCCM."

"The product is expensive."

"I would rate the solution's pricing a six out of ten."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

884,976 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

10%

Manufacturing Company

10%

Educational Organization

Retailer

Financial Services Firm

20%

Performing Arts

University

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

See all answers

What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?

They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of smaller packages could end up being more expensive. Their pricing corresponds to th...

See all answers

What needs improvement with Quest KACE Asset Management Appliance?

See all answers

What is your primary use case for Quest KACE Asset Management Appliance?

I am more on the sales side of the business, so I do not use it that much. However, companies with more than fifty employees already need such a tool, especially if they have more than twenty-five ...

See all answers

Comparisons

ServiceNow vs Freshservice

Compared 16% of the time

Zendesk vs Freshservice

Compared 9% of the time

JIRA Service Management vs Freshservice

Compared 7% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

More Freshservice Competitors

ServiceNow vs KACE Asset Management Appliance

Compared 25% of the time

InvGate Assets vs KACE Asset Management Appliance

Compared 18% of the time

Qualys VMDR vs KACE Asset Management Appliance

Compared 15% of the time

Lansweeper vs KACE Asset Management Appliance

Compared 11% of the time

Device42 vs KACE Asset Management Appliance

Compared 9% of the time

More KACE Asset Management Appliance Competitors

Product Reports

Buyer's Guide

Freshservice

March 2026

Download Freshservice product report

Buyer's Guide

IT Asset Management

March 2026

Download KACE Asset Management Appliance product report

Also Known As

Flint

KACE Asset Management Appliance, KACE Asset Management

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

KACE Asset Management Appliance enhances asset usability with popular package management and inventory features, ideal for companies that lack systems. The tool provides seamless Windows upgrades, remote control, and deployment, making it essential for businesses managing multiple devices.

KACE Asset Management Appliance provides streamlined asset management, featuring prominent package management and inventory functionalities that support seamless Windows upgrades and remote control for bug fixing. Users greatly value its capabilities for remote printer work and automated compliance reporting. Suggested improvements include enhanced remote desktop integration, more precise inventory accuracy, and effective service desk features. Simplifying these elements, integrating AI for better image management and operating system deployment would enhance its effectiveness. Updated documentation, user-friendly features, and enhanced training are needed to overcome learning challenges and certification requirements.

What are the most important features of KACE Asset Management Appliance?

Usability with Low Learning Curve: Makes it accessible for organizations with limited IT resources.
Package Management and Inventory: Popular features for streamlined asset management.
Remote Control and Deployment: Allows for effective bug fixes across multiple devices.
Automated Compliance Reporting: Ensures up-to-date compliance without manual intervention.
Remote Printer Work: Facilitates management of remote printing tasks.

What benefits or ROI should users look for in reviews?

Consolidated Data Management: Combines data from multiple desktops and laptops.
Efficient IT Service Desk Management: Supports efficient handling of service desk tasks.
Seamless System Upgrades: Simplifies upgrading systems to new Windows releases.
Private Cloud Integration: Essential for organizations working within private cloud environments.
Scalability for Large Distributed Workforce: Suitable for businesses with over fifty employees and multiple clients.

This appliance is frequently implemented by companies for deploying Windows and non-Windows patches, managing IT service desks and assets, and facilitating software installations. Common within private cloud environments, it supports businesses managing over fifty employees, numerous clients, and a distributed workforce who need consolidated data management for effective IT operations.

Quest Software

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Coastal Community Credit Union, St. Dominic Hospital

Buyer's Guide

Freshservice vs. KACE Asset Management Appliance

March 2026

Free Report: Freshservice vs. KACE Asset Management Appliance

Find out what your peers are saying about Freshservice vs. KACE Asset Management Appliance and other solutions. Updated: March 2026.

DOWNLOAD NOW

884,976 professionals have used our research since 2012.

See our Freshservice vs. KACE Asset Management Appliance report.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.