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Infor CloudSuite vs Oracle CX Sales comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Infor CloudSuite
Ranking in CRM
15th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
ERP (10th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (3rd), Product Configuration and Quoting (7th), Warehouse Management (3rd), Cloud HCM (8th), Financial Close Software (8th)
Oracle CX Sales
Ranking in CRM
17th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Opportunity Management (9th), Sales Force Automation (5th)
 

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Infor CloudSuite is 0.9%, up from 0.4% compared to the previous year. The mindshare of Oracle CX Sales is 1.1%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Infor CloudSuite0.9%
Oracle CX Sales1.1%
Other98.0%
CRM
 

Featured Reviews

AA
Project Manager, Program at SPTLabtech
Integrated planning has improved document automation but reporting and user experience still need work
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.
Uday Kiran B - PeerSpot reviewer
Senior Analyst at Capgemini
Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything
The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."
"Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."
"It offers a facility to get data quickly."
"What I appreciate most about Infor CloudSuite is the out-of-box standard functionality; it really can function to meet the needs of any company."
"The employee interface, specifically the UI, is one of the most valuable features in Infor CloudSuite, and after implementing it, I have seen numerous improvements in the UI space, including simplified navigation that has become easier with every CU, which is positive."
"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."
"Infor CloudSuite is a kind of ERP that is suitable for a medium or small discrete manufacturer, especially in the health sector, life sciences, and biotechnologies."
"CloudSuite came out on top."
"Stability depends on the implementation, but overall, it's quite high."
"The solution integrates well."
"The lead and opportunity management features are valuable."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"It is stable and scalable, and their support has been very responsive."
"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."
"Oracle CX Sales can be used for customer orders and the entire customer journey."
"It covers sales very well, covers 90% of the customer's needs, offers good WhatsApp and SMS integration, and is pretty straightforward to set up while being stable and reliable."
 

Cons

"The solution's support service could be better."
"The platform's distribution features need enhancement."
"The price of the solution is not good."
"There are areas where Infor CloudSuite can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable."
"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."
"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."
"It takes time to properly learn what the product can do."
"The disadvantages of Infor CloudSuite are related to Absence Management. There are too many setups for users to establish absence plans, formulas, and calculations."
"A lot of fields seem redundant or you have to re-enter information that you previously entered elsewhere."
"The interface of Oracle CX Sales could be more user-friendly."
"The data import process has grown a little since earlier releases. In the recent releases (8 and above), this process has improved but not much."
"You can get disconnected if you do not have a strong, reliable internet connection."
"The performance is bad."
"The tool must allow developers to check logs."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"Support is very poor."
 

Pricing and Cost Advice

"The product is expensive. I rate the pricing a five out of ten."
"The platform's pricing depends on the specific number of users."
"The pricing is not built on a standard model."
"It is a cost-effective solution."
"I feel it is not very cheap, very economical but also not very expensive."
"For on-premise installations, the licensing is yearly."
"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."
"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."
"The price is reasonable."
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"It's expensive, but worth the money."
"The solution is reasonably priced compared to other tools."
"The product pricing is reasonable compared to other solutions in the market."
"The product is pricey."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Construction Company
10%
Healthcare Company
7%
University
6%
Construction Company
15%
Financial Services Firm
11%
Manufacturing Company
9%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise9
Large Enterprise4
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise12
 

Questions from the Community

What do you like most about Infor CloudSuite CRM?
The customization capabilities of CloudSuite Industrial are also there.
What is your experience regarding pricing and costs for Infor CloudSuite CRM?
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
What needs improvement with Infor CloudSuite CRM?
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user exp...
What do you like most about Oracle CX Sales?
The integration with other systems is easy.
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
What needs improvement with Oracle CX Sales?
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...
 

Also Known As

SyteLine
Oracle Sales Cloud
 

Overview

 

Sample Customers

PRIDE Industries
Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Find out what your peers are saying about Infor CloudSuite vs. Oracle CX Sales and other solutions. Updated: April 2026.
892,943 professionals have used our research since 2012.