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Infor CloudSuite vs Infor LN comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Companies postponed a $7M plant expansion due to improved productivity and customer satisfaction, rating it 8 out of 10.
Sentiment score
4.2
Infor LN enhances efficiency and reduces costs, surpassing SAP for intensive use, providing early positive financial outcomes.
Infor has saved us time by bringing a large division into one language and has saved us money.
Project Manager at a aerospace/defense firm with 10,001+ employees
 

Customer Service

Sentiment score
5.4
Infor CloudSuite's support is decent but faces global issues, especially with complex customizations and regional needs, prompting improvement.
Sentiment score
6.3
Infor LN's customer service receives mixed reviews, excelling in standard issues but struggling with complex ones and resource limitations.
Here in Portugal, there's no direct support from Infor.
Executive Director at Onsearch
Technical support from Infor is rated an eight out of ten.
Key Account Manager at Cronon GmbH
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Sr ERP Support Analyst at a university with 201-500 employees
They respond quickly and are helpful overall.
IT System Administrator at Niko d.o.o.
My overall experience contacting Infor technical support is good.
 

Scalability Issues

Sentiment score
6.9
Infor CloudSuite supports growth with adaptability, strong integration, regular updates, and high user satisfaction, despite some scalability challenges.
Sentiment score
7.8
Infor LN offers excellent scalability and adaptability, supporting multi-company environments, with rapid user expansion and minimal administration needs.
The system is scalable.
Head of IT Office Head at a manufacturing company with 10,001+ employees
Infor is a 100% scalable solution that supports our needs.
Project Manager at a aerospace/defense firm with 10,001+ employees
 

Stability Issues

Sentiment score
6.8
Infor CloudSuite is highly stable with 99.99% uptime, though dependent on internet connectivity and client customization quality.
Sentiment score
7.7
Infor LN is highly stable and reliable, with strong user ratings and support, ideal for diverse production companies.
Infor CloudSuite is very stable, provided there is a good internet connection.
Key Account Manager at Cronon GmbH
 

Room For Improvement

Infor CloudSuite requires improved documentation, IoT integration, user interface, and better pricing and customization resources for global markets.
Infor LN needs UI enhancement, better integration, improved customization, and training to boost HR, supply chain, and market reach.
The user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement.
Project Manager, Program at SPTLabtech
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
Key Account Manager at Cronon GmbH
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Executive Director at Onsearch
Improvements in AI features for the UI could enhance the overall experience.
Project Manager at a aerospace/defense firm with 10,001+ employees
If they can make it a simple drag and drop, low code or no code method, it would be easier.
Infor Ln Manufacturing Consultant at a tech vendor with 51-200 employees
The user interface of Infor LN could be more intuitive for common users.
 

Setup Cost

Infor CloudSuite pricing varies, seen as costly or cost-effective, with potential discounts impacting overall expense based on usage.
Infor LN provides flexible licensing and competitive pricing, with costs varying by user count, company size, and deployment type.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Key Account Manager at Cronon GmbH
The price is seven on a scale of one to ten, with SAP being more expensive than Infor LN.
Head of IT Office Head at a manufacturing company with 10,001+ employees
Infor LN is cost-effective when compared to solutions like SAP.
IT System Administrator at Niko d.o.o.
 

Valuable Features

Infor CloudSuite enhances efficiency with robust features, user-friendly interface, and scalable architecture, benefiting diverse manufacturing operations.
Infor LN provides robust cloud-based solutions with flexible integration, catering to diverse industries with strong support and pre-configured options.
With Infor CloudSuite, you can manage and maintain document profiles. With this feature, you can automate the dispatch of your documents either to customers or suppliers, significantly cutting down the admin time for your order processing team or procurement team.
Project Manager, Program at SPTLabtech
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Executive Director at Onsearch
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Sr ERP Support Analyst at a university with 201-500 employees
It simplifies tracking by following every transaction in the system, allowing finance to see online each finance transaction from production orders, purchase orders, inventory, and project-wise.
Project Manager at a aerospace/defense firm with 10,001+ employees
The biggest advantage when you start using Infor LN is the implementation accelerators where you have access to pre-configured or pre-tailored data points and dashboards that suit the specific industry.
Infor Ln Manufacturing Consultant at a tech vendor with 51-200 employees
It includes an ERP system that is end-to-end from ordering to reporting financials.
Head of IT Office Head at a manufacturing company with 10,001+ employees
 

Categories and Ranking

Infor CloudSuite
Ranking in ERP
10th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
CRM (15th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (3rd), Product Configuration and Quoting (7th), Warehouse Management (3rd), Cloud HCM (8th), Financial Close Software (8th)
Infor LN
Ranking in ERP
7th
Average Rating
8.2
Reviews Sentiment
6.2
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the ERP category, the mindshare of Infor CloudSuite is 2.6%, up from 1.7% compared to the previous year. The mindshare of Infor LN is 2.5%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP Mindshare Distribution
ProductMindshare (%)
Infor LN2.5%
Infor CloudSuite2.6%
Other94.9%
ERP
 

Featured Reviews

AA
Project Manager, Program at SPTLabtech
Integrated planning has improved document automation but reporting and user experience still need work
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.
reviewer2123580 - PeerSpot reviewer
Infor Ln Manufacturing Consultant at a tech vendor with 51-200 employees
Cloud deployment has streamlined complex manufacturing projects and supports faster implementations
The workflow configuration, alert configuration, and report designing could be a bit easier. It is easy now, but it needs some technical guidance in terms of writing code, fixing it, and making it more flexible for users. The improvement needed in this area is around twenty percent. Seventy to eighty percent is user-friendly, but if Infor can put more energies into making this easier, that would be beneficial. Extensions and any customizations are also a bit technical. If they can make it a simple drag and drop, low code or no code method, it would be easier. Another area for improvement is AI integration. As we are in the AI era, Infor is putting energies into integrating AI within the application, but they are still in progress. If AI can be integrated so that customers or users can interact with it, that would be beneficial. If users want any information from the system or application, it should be a chat-based, user-friendly interaction so that they can get insights in real time. AI integration would add an advantage on a greater level, and Infor should focus on this improvement area.
report
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Construction Company
10%
Healthcare Company
7%
University
6%
Manufacturing Company
26%
Computer Software Company
7%
Financial Services Firm
6%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise9
Large Enterprise4
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise4
Large Enterprise6
 

Questions from the Community

What do you like most about Infor CloudSuite CRM?
The customization capabilities of CloudSuite Industrial are also there.
What is your experience regarding pricing and costs for Infor CloudSuite CRM?
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
What needs improvement with Infor CloudSuite CRM?
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user exp...
What is your experience regarding pricing and costs for Infor LN?
Infor LN is cost-effective when compared to solutions like SAP.
What needs improvement with Infor LN?
The workflow configuration, alert configuration, and report designing could be a bit easier. It is easy now, but it needs some technical guidance in terms of writing code, fixing it, and making it ...
What is your primary use case for Infor LN?
I am a user of Infor and occasionally use Salesforce as well. I have been using Infor for close to a decade. I am a consultant, specifically an implementation consultant where I implement Infor LN....
 

Comparisons

 

Also Known As

SyteLine
Infor ERP LN
 

Overview

 

Sample Customers

PRIDE Industries
LTH Castings, Gloucester Engineering, Gorman-Rupp, Computer Designs, Instrument Technology, GWA Group Limited, PRIDE Industries, CAV Aerospace, New Scale Technologies Inc.
Find out what your peers are saying about Infor CloudSuite vs. Infor LN and other solutions. Updated: April 2026.
893,164 professionals have used our research since 2012.