Hyland OnBase vs OpenText Content Manager comparison

Hyland and OpenText are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 7.7, while OpenText is ranked #6 with an average rating of 8.4. Hyland holds a 6.4% mindshare in ECM, compared to OpenText’s 5.1% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 86% of OpenText users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,322 Views
2,093 Comparison Views

100% willing to recommend

OpenText Content Manager

Read 23 OpenText Content Manager reviews

1,941 Views
1,475 Comparison Views

86% willing to recommend

Hyland OnBase

OpenText Content Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Content Manager and Hyland OnBase compete in the document management software category. Both products have distinct advantages, with Hyland OnBase slightly leading due to its integration capabilities and flexible customization.

Features: OpenText Content Manager offers comprehensive document management, robust compliance features, and storage capabilities, making it ideal for legal document lifecycles. Hyland OnBase is known for its integration capabilities with various business processes, scalability, and flexible customization, allowing it to adapt to different workflow needs.

Room for Improvement: OpenText Content Manager users encounter challenges with ease of use, complex security settings, and extensive training requirements. Suggestions include simplifying the licensing process and improving integration. Hyland OnBase can enhance its user experience and pricing by simplifying its interface and adopting a more flexible pricing model, as costs can be prohibitive in some areas.

Ease of Deployment and Customer Service: OpenText Content Manager offers on-premises, hybrid, and public cloud deployment options, but users report delays in customer support. Hyland OnBase typically deploys on-premises or in a private cloud, with generally responsive support, though it's seen as less personal post-acquisitions.

Pricing and ROI: OpenText Content Manager is considered expensive but offers good functionalities and strong security. Enterprises find ROI in its document processing capabilities. Hyland OnBase is also pricey, especially in certain regions, but its modular design allows customization to suit business needs, making it a worthwhile investment due to its adaptability and content management features.

To learn more, read our detailed Hyland OnBase vs. OpenText Content Manager Report (Updated: July 2025).

Buyer's Guide

Hyland OnBase vs. OpenText Content Manager

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Low-Code Development Platforms (12th)

OpenText Content Manager

Ranking in Enterprise Content Management

6th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

File Archiving (4th), Document Management Software (1st)

Mindshare comparison

As of August 2025, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.4%, up from 6.0% compared to the previous year. The mindshare of OpenText Content Manager is 5.1%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The product's initial setup phase is not difficult."

"The solution's most valuable features are integration and flexibility."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"I like the cloud and its integrability."

More Hyland OnBase pros

"An advantage is integration with your IP directory."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"For a records management system, Content Manager is a really good system."

"It has a robust search but has often been difficult for people to learn."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"I did not face issues with the product's scalability...The solution's technical support is good."

"The product can be integrated with different solutions."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

Cons

"The application could potentially be more open-source, allowing integration with more solutions."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"Software malfunctioning usually occurs when we receive documents from external sources."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

More Hyland OnBase cons

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"Pricing is an issue, as it is too expensive."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"The ease of use should be addressed."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"The product could improve its scalability."

"The stability of the solution is an area of concern where improvements can be made."

"It's not very good at providing stable and robust add-ins to Microsoft."

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"The tool's price is high."

"OnBase is reasonably priced."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"The fees incurred are for the licensing and maintenance."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

Insurance Company

Government

18%

Financial Services Firm

Computer Software Company

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

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What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

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What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 14% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 11% of the time

SharePoint vs Hyland OnBase

Compared 10% of the time

OpenText Content Management vs Hyland OnBase

Compared 8% of the time

IBM FileNet vs Hyland OnBase

Compared 8% of the time

More Hyland OnBase Competitors

SharePoint vs OpenText Content Manager

Compared 23% of the time

OpenText Documentum Content Management vs OpenText Content Manager

Compared 11% of the time

OpenText Content Management vs OpenText Content Manager

Compared 10% of the time

IBM FileNet vs OpenText Content Manager

Compared 10% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 8% of the time

More OpenText Content Manager Competitors

Product Reports

Buyer's Guide

Hyland OnBase

August 2025

Download Hyland OnBase product report

Buyer's Guide

OpenText Content Manager

August 2025

Download OpenText Content Manager product report

Also Known As

OnBase

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Missouri State Courts

Buyer's Guide

Hyland OnBase vs. OpenText Content Manager

July 2025

Free Report: Hyland OnBase vs. OpenText Content Manager

Find out what your peers are saying about Hyland OnBase vs. OpenText Content Manager and other solutions. Updated: July 2025.

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