OpenText Content Manager and IBM FileNet compete in the content management category. OpenText Content Manager seems to have the upper hand in terms of pricing and customer support, while FileNet excels in feature breadth and scalability.
Features: OpenText Content Manager stands out for its legal document management, customizable environment, and robust compliance with government standards. It includes strong audit and search capabilities. IBM FileNet, however, leads in automation and scalability, with superior information governance and seamless integration abilities. It efficiently handles large volumes of content for enterprise needs.
Room for Improvement: OpenText Content Manager could improve its integration capabilities and user accessibility, especially in simplifying its security infrastructure. IBM FileNet has concerns over complex setup procedures and high costs, with users desiring enhanced integration options and more advanced analytics. Both products can benefit from streamlined functionality.
Ease of Deployment and Customer Service: OpenText Content Manager provides flexible deployment with Public Cloud and Hybrid Cloud options, while IBM FileNet is mostly limited to On-premises. OpenText users experience mixed support and note a learning curve, but appreciate its online forum. FileNet requires professional services for setup despite knowledgeable support, reflecting its complexity and significant resource demands.
Pricing and ROI: OpenText Content Manager offers competitive pricing, seen as valuable, particularly for smaller enterprises, due to its document storage and management capabilities. IBM FileNet, though expensive, delivers substantial ROI for large enterprises, justified by its robust features. Its high licensing costs align with its strategic value for extensive enterprise content management.
There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
IBM has a different division that provides consultation to end users, and most customers utilize consultation from IBM, which costs approximately $100k USD to $200k USD.
The product-level support is better now than before.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
With Kubernetes, we can simply add instances of the worker, CPU, or memory without needing deployment.
FileNet was restricted to DB2's enterprise edition instead of the standard edition, causing complications.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
The response time and resolution of issues by technical support need improvement.
From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
Though the license cost is somewhat expensive, it remains manageable.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
The price is high, with yearly subscriptions increasing day by day.
There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.
The best part of FileNet includes its advantages and most valuable features, which are its scalability and stability.
The main features we find impactful are the workflow and document management along with FileNet file stores.
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.
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