OpenText Content Manager and OpenText Content Management compete in the document handling category. OpenText Content Management has the upper hand due to its superior integration capabilities with applications like SAP and Office 365.
Features: OpenText Content Manager offers compliance and record lifecycle management, adaptability in legal contexts, and efficient destruction notice management. OpenText Content Management integrates deeply with SAP and Office 365, supports digital asset management, and handles document lifecycle efficiently.
Room for Improvement: OpenText Content Manager faces integration issues, requires better search functionality, and clearer security structures. OpenText Content Management struggles with complicated AI integration, needs an enhanced user experience, and improved workflow engine capabilities.
Ease of Deployment and Customer Service: OpenText Content Manager provides on-premises and hybrid cloud deployments, with technical support deemed satisfactory and premium support recommended for complex setups. OpenText Content Management, while similar in deployment options, benefits from a comprehensive self-help and forum support, with quicker responses noted by users.
Pricing and ROI: OpenText Content Manager uses a software seat license model, considered expensive by some but valuable for document storage and compliance ROI over time. OpenText Content Management, though costly, offers consolidated applications within its licenses, providing added value, especially for organizations in need of extensive integration capabilities.
ROI may be very short if you use OpenText Content Management system effectively.
In prior years, support was really great; opening a ticket resulted in fast responses and proactive problem-solving.
The staff lacks adequate knowledge.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
The product is quite stable if it is well-managed.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
Product | Market Share (%) |
---|---|
OpenText Content Management | 10.1% |
OpenText Content Manager | 5.0% |
Other | 84.9% |
Company Size | Count |
---|---|
Small Business | 13 |
Midsize Enterprise | 4 |
Large Enterprise | 11 |
Company Size | Count |
---|---|
Small Business | 8 |
Midsize Enterprise | 6 |
Large Enterprise | 8 |
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.