Huawei eSight vs New Relic comparison

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Huawei eSight

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Huawei eSight are key players in the application and network monitoring sector. New Relic appears to have an edge due to its comprehensive application performance monitoring and user-driven insights.

Features: New Relic offers comprehensive application and server monitoring, ease of installation, and real-time data access with insightful dashboards. Huawei eSight excels in network device management and configuration with a focus on Huawei equipment, offering robust management capabilities within its ecosystem.

Room for Improvement: New Relic could enhance transparency in data handling, its privacy settings, and improve alarm systems while refining mobile app monitoring. Huawei eSight needs broader device support outside the Huawei ecosystem and improvements in automation and third-party integrations.

Ease of Deployment and Customer Service: New Relic allows cloud-based deployment options providing flexibility in hybrid environments and offers responsive customer service. Huawei eSight provides reliable service within Huawei-centric infrastructures and is designed for on-premises deployment with generally respected customer support.

Pricing and ROI: New Relic offers significant ROI through enhanced productivity but has higher costs and a complex pricing structure based on usage and data ingestion. Huawei eSight’s pricing is competitive and straightforward, benefiting those in Huawei-heavy environments with simpler budget management.

To learn more, read our detailed Huawei eSight vs. New Relic Report (Updated: January 2026).

Huawei eSight vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Huawei eSight

Ranking in IT Infrastructure Monitoring

34th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Network Management Applications (9th)

New Relic

Ranking in IT Infrastructure Monitoring

8th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

166

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of Huawei eSight is 0.9%, up from 0.9% compared to the previous year. The mindshare of New Relic is 3.1%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
New Relic	3.1%
Huawei eSight	0.9%
Other	96.0%

IT Infrastructure Monitoring

Featured Reviews

Gary Strydom

Desktop Analyst at Transnet

Used to monitor devices and provides the hardware alarms feature

Huawei eSight has helped me overcome many monitoring aspects of the hardware. From a single view, I can monitor all the hardware. Instead of logging on to each piece of hardware and monitoring it individually, I can monitor them from one single point. I would recommend the solution to other users because it provides a single point of view of the hardware. Overall, I rate the solution a nine out of ten.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most beneficial features of Huawei eSight is its simplicity and ease of use."

"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."

"The product is stable."

"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."

"The most important features are alarm management and the visualization of the health of our network devices."

"The solution's most valuable dashboard features include monitoring storage, resource availability, and hardware alarms."

"I like that it supports all our Huawei devices. Unlike other network monitoring tools that monitor Huawei devices, it provides more details when it comes to monitoring or management. We can get complete details about the devices, and management is also simple."

"I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."

More Huawei eSight pros

"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."

"Server uptime is its most valuable feature."

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

"The initial setup is straightforward. It is easy to track and easy to follow."

"The most valuable feature of the solution is its ability to execute queries and analyze the data."

"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."

More New Relic pros

Cons

"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."

"The solution and the operating system come separately. It would be easier if we did not have to deploy anything. A bundle feature would be better."

"It is not a very flexible product."

"eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment. When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved."

"It will be better if they can make the simple network topology part more presentable. It would also be better if they had API integration and integration with third-party devices."

"Huawei eSight should work on the option to have the email notification working on Office 365 Exchange."

"The variety of license types should be made simpler as, at present, it is complex."

"The solution needs to improve it's user interface to make it more modern and stylish. They need to design proper menu positions, features, etc. Right now the layout is complicated."

More Huawei eSight cons

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"The solution should include more detailed reports for SQL database requests."

"It would help customers if there were an on-premises version available."

"It is very difficult to award the service level cycles at an endpoint level."

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

More New Relic cons

Pricing and Cost Advice

"I would rate this solution a nine out of ten for pricing. The pricing depends on which features you use and can become expensive."

"The pricing for Huawei eSight is reasonable, especially with the base license and incremental licenses for additional devices. However, the variety of license types can be a bit complex. We used to sell eSight but switched to another solution, so we're not actively trading it anymore."

"The price is very expensive."

"Pricing depends on the competition. If your competitor is like Cisco, then Huawei is much more competitive when it comes to pricing."

"Its pricing is better than any other Huawei product. Some products are cheaper in Huawei, and some products are cheaper in Cisco. Cisco has more benefits and options than Huawei if you consider different network environments."

"The solution’s pricing is reasonable."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"We feel it's a little bit pricey."

"The price was one of the reasons we chose this solution."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"Cost is significant with a lot of extras."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"It would be nice if we could buy it annually instead of monthly."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	69

Questions from the Community

What needs improvement with Huawei eSight?

Huawei eSight should work on the option to have the email notification working on Office 365 Exchange.

What is your primary use case for Huawei eSight?

We use the solution to monitor the hardware environment of our data center. We mainly use Huawei eSight to monitor the devices. It assists in monitoring our devices in terms of utilization and moni...

What advice do you have for others considering Huawei eSight?

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

Cisco DNA Center vs Huawei eSight

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Product Reports

Network Management Applications

Download Huawei eSight product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Huawei's eSight is a unified software suite for planning, operating, and maintaining complex enterprise ICT infrastructure from global, converged networks and data centers to multimedia and video communications that includes the facilities necessary for delivering performance and IT services. eSight provides a platform that supports infrastructure and devices from third-party providers, to develop custom management applications and improves O&M efficiency.

Huawei

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Marina Bay, CITIC Pacific Mining

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Huawei eSight vs. New Relic