

Google Workspace and OpenText Content Management both serve in the realm of business communication and content management. Google Workspace holds an advantage due to its ease of use and scalability, while OpenText is favored for its integration capabilities and comprehensive content lifecycle management.
Features: Google Workspace offers real-time collaboration, seamless integration with devices, and enhanced security features. Gmail, Google Drive, and Calendar are key components that provide simplified document management and extensive storage options. OpenText Content Management shines with its robust integration capabilities, particularly with SAP and Office 365, superior document management functions, and metadata tagging.
Room for Improvement: Google Workspace users desire improved compatibility with traditional email clients like Outlook, enhanced enterprise controls, and expanded integration features. OpenText Content Management is seen as having a complex user interface, high pricing, and a steep learning curve, with calls for better support documentation and an improved SmartUI.
Ease of Deployment and Customer Service: Google Workspace benefits from a straightforward cloud deployment model, enabling rapid implementation and scalability, though customer service is often limited to online resources. OpenText Content Management usually requires more intricate on-premises deployment, offering customization options but often criticized for slower support response times.
Pricing and ROI: Google Workspace presents competitive pricing with flexible tiers, appealing due to its cost-effectiveness and high ROI linked to its integration and collaboration features. OpenText Content Management, in contrast, is seen as costly, offering extensive functionality that justifies the price for some businesses but poses a financial barrier for smaller organizations.
ROI may be very short if you use OpenText Content Management system effectively.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
Even as a technical person, I struggle to find appropriate contact numbers or email addresses.
I sent a complaint letter but it was hard to find customer service for that.
The staff lacks adequate knowledge.
Currently, they are improving support and transitioning to a new solution, which is better than what they implemented in the past three to four years.
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
If webinars were provided and universities were promoted with webinars, people are going to attend them.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
The stability of Google Workspace is excellent and very solid.
With Microsoft now that we are using, we have a security system by which every now and then you have to change your password, and whenever you try to access multiple times to the same email from different devices or many times in the same day, they will ask you for a code that you have to insert.
The product is quite stable if it is well-managed.
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
It is hard to find categories and folders in Teams.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
The current cost is approximately seven to ten euros per user per month.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
The ability to share documents with students and assign them things and correct them in real time has been beneficial.
The valuable features include the email service, email updates, and Google Drive.
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
| Product | Market Share (%) |
|---|---|
| Google Workspace | 10.0% |
| OpenText Content Management | 2.8% |
| Other | 87.2% |

| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 14 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.
As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
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