Google Workspace vs OpenText Content Management comparison

Google and OpenText are both solutions in the Content Collaboration Platforms category. Google is ranked #4 with an average rating of 8.3, while OpenText is ranked #12 with an average rating of 7.7. Google holds a 8.3% mindshare in CCP, compared to OpenText’s 1.3% mindshare. Additionally, 95% of Google users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Google Workspace

Read 102 Google Workspace reviews

1,064 Views
482 Comparison Views

95% willing to recommend

OpenText Content Management

Read 21 OpenText Content Management reviews

201 Views
77 Comparison Views

96% willing to recommend

Google Workspace

OpenText Content Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

Google Workspace and OpenText Content Management both operate in the productivity and document management space. Based on features, ease of use, and collaboration, Google Workspace appears to have an upper hand, while OpenText excels in security and compliance for large enterprises.

Features: Google Workspace offers tools like Gmail, Sheets, and Drive, known for ease of use and device integration, making business operations seamless. It supports extensive collaboration across platforms and provides scalability that adapts to business growth. In contrast, OpenText Content Management provides advanced document management features, strong security, and compliance capabilities, vital for large entities managing sensitive information.

Room for Improvement: Google Workspace could enhance its interoperability with Microsoft Office and increase offline functionality while improving enterprise controls. OpenText's complex user interface and the need for additional tools to perform certain functions present challenges, and there is demand for better support and documentation.

Ease of Deployment and Customer Service: Google Workspace offers a quick setup as it primarily operates on the public cloud, though its customer service varies. OpenText Content Management is generally an on-premises or hybrid solution, offering control over data but complicating initial setup, with noted slow responses in customer service.

Pricing and ROI: Google Workspace is cost-effective for small and medium businesses, with various pricing tiers. Users report high ROI from its collaborative tools, despite some finding the licensing somewhat complex. OpenText's powerful capabilities justify its cost for large enterprises, but the expensive pricing and confusing model are obstacles for medium-sized businesses.

To learn more, read our detailed Google Workspace vs. OpenText Content Management Report (Updated: June 2025).

Buyer's Guide

Google Workspace vs. OpenText Content Management

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Google Workspace

Ranking in Content Collaboration Platforms

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

102

Ranking in other categories

Email Applications (1st), Wireless Email (2nd), Cloud Storage (4th)

OpenText Content Management

Ranking in Content Collaboration Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (3rd)

Mindshare comparison

As of June 2025, in the Content Collaboration Platforms category, the mindshare of Google Workspace is 8.3%, up from 6.7% compared to the previous year. The mindshare of OpenText Content Management is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Content Collaboration Platforms

Featured Reviews

Sunil-Nair

IT Manager at Universal Carpets & Rugs

Email collaboration and accessibility have improved team productivity

The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.

Read full review

Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The document sharing in which multiple people can work on the same document. To go along with that is the archiving of documents. If you mess up a document, it's easy to go get a previous version."

"The most valuable feature of Google Workspace is its ease of use and stability."

"It's easy to use."

"The corporate email feature on Google's Gmail is fantastic."

"The initial setup is easy because it's all pre-configured."

"The implementation was very easy."

"If I'm addressing certain emails from banks — automatic emails, like OTP, etc. — I can create rules and forward that OTP to the specific email IDs. You can create rules and deliver mail to different groups using the forwarding feature. It's handy."

"I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."

More Google Workspace pros

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"Scalability is great. We can extend areas horizontally and vertically."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"The engineering document management system is one of the most valuable features."

Cons

"Scalability is not as good as we would like."

"G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets."

"The solution could improve by having more frequent updates."

"We use Zoom most of the time for official meetings, and we use Google Meet only for internal meetings. I would like to get an improvised Google Meet. It would be good if they can make Google Meet more clear in communication and more scalable like Zoom."

"The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort."

"I would rate the stability a five out of ten."

"Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing."

"Google Workspace does a pretty good job, so it doesn't have that much room for improvement, but what would make it even better is if its apps, for example, Gmail, could integrate with more apps, such as Evernote and specific cloud-based platforms."

More Google Workspace cons

"The solution needs to improve the user interface."

"The tool's documentation is not proper and has missing information like steps."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The solution should work better with partners and be more developer-friendly."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"The initial setup can get really complicated, and it takes time."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

Pricing and Cost Advice

"The price per client within the business is too high."

"You pay for Google Workspace based on your usage and the apps you use, but in my case, it's free, but if I used it a lot more, I'd probably need to pay. 15GB is enough for me, but I see myself upgrading and paying the additional charges for more storage regularly."

"The pricing is very high, although I cannot tell if this is the result of the Indian vendors artificially inflating it."

"I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five."

"I give the pricing an eight out of ten, with ten being the most affordable."

"The pricing of Google Workspace, so far, has been reasonable."

"There are different versions of the solution available, such as premium."

"It's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange."

More Google Workspace pricing and cost advice

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"OpenText Extended ECM is an expensive solution."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The product is pricey."

"The tool's pricing is confusing to the end customer."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The total cost of the product will vary on the capabilities required"

"Both Open Text ECM and IBM File share are expensive."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

Financial Services Firm

Comms Service Provider

Government

14%

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Google Workspace?

Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the customers very efficiently with the result data in structured manner.

See all answers

What is your experience regarding pricing and costs for Google Workspace?

The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor expensive. The current cost is approximately seven to ten euros per user per mont...

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What needs improvement with Google Workspace?

I do not have any major suggestions for improvement. However, while the security functionalities are similar to those in competitors like Active Directory, they could be optimized for stronger secu...

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

Comparisons

Amazon WorkMail vs Google Workspace

Compared 28% of the time

Microsoft Exchange Online vs Google Workspace

Compared 25% of the time

ProtonMail vs Google Workspace

Compared 10% of the time

Office 365 vs Google Workspace

Compared 6% of the time

Amazon WorkDocs vs Google Workspace

Compared 3% of the time

More Google Workspace Competitors

OpenText Documentum Content Management vs OpenText Content Management

Compared 19% of the time

SharePoint vs OpenText Content Management

Compared 18% of the time

IBM FileNet vs OpenText Content Management

Compared 14% of the time

OpenText Content Manager vs OpenText Content Management

Compared 7% of the time

Alfresco vs OpenText Content Management

Compared 7% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Google Workspace

June 2025

Download Google Workspace product report

Buyer's Guide

OpenText Content Management

May 2025

Download OpenText Content Management product report

Also Known As

G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault

OpenText Content Suite Platform, OpenText Core Share

Overview

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Google Workspace vs. OpenText Content Management

June 2025

Free Report: Google Workspace vs. OpenText Content Management

Find out what your peers are saying about Google Workspace vs. OpenText Content Management and other solutions. Updated: June 2025.

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