Google Drive Enterprise and OpenText Content Management compete in the cloud-based document management category. Google Drive Enterprise seems to have the upper hand for collaboration and accessibility, whereas OpenText Content Management has strengths in integration and document lifecycle management, appealing to larger enterprises with its sophisticated features.
Features: Google Drive Enterprise offers seamless online document storage, fast and secure access, and collaboration options. Users value the ability to work simultaneously on documents and make them accessible from various devices, ensuring secure file sharing. OpenText Content Management stands out with deep integration into existing systems like SAP and Office 365, extensive metadata capabilities, and strong compliance features.
Room for Improvement: Google Drive Enterprise could improve its security features, integrations, and provide more advanced sharing controls. Customization and storage limits are also areas for enhancement. OpenText Content Management requires a more intuitive user interface and better collaboration tools. Its complexity and cost can deter mid-size companies from adoption.
Ease of Deployment and Customer Service: Google Drive Enterprise's cloud-based nature offers easy deployment with minimal need for technical support, allowing users to resolve issues independently. OpenText Content Management requires significant initial setup and integration effort, especially for on-premises configurations, and its customer support has room for improvement, with users reporting difficulties in obtaining helpful assistance.
Pricing and ROI: Google Drive Enterprise is attractive to small and medium-sized enterprises with its free tier and affordable paid plans, leading to good ROI through enhancements in productivity and collaboration. OpenText Content Management is seen as expensive, but its extensive features like complete document lifecycle management justify the cost for organizations valuing these capabilities, with comprehensive licensing covering its wide array of functionality.
ROI may be very short if you use OpenText Content Management system effectively.
In prior years, support was really great; opening a ticket resulted in fast responses and proactive problem-solving.
The staff lacks adequate knowledge.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
The product is quite stable if it is well-managed.
I am not aware of the security level it provides, and I would not recommend it for enterprise or company use due to these security concerns.
This is the main area that needs improvement in Google Drive Enterprise.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
I am familiar with the pricing, setup costs, and licensing costs of Google Drive Enterprise, and I find it cost-effective.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
Google Drive Enterprise excels in collaboration efficiency, making it easy for teams to work together.
The integration of various office tools allows for making and sharing documents easily.
The collaboration aspects between teams and within team members are the most beneficial features.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP.
| Product | Market Share (%) |
|---|---|
| Google Drive Enterprise | 3.6% |
| OpenText Content Management | 2.8% |
| Other | 93.6% |
| Company Size | Count |
|---|---|
| Small Business | 34 |
| Midsize Enterprise | 15 |
| Large Enterprise | 28 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Drive Enterprise enables you to transform how your business stores, accesses, and secures files, all without extensive change management. Drive Enterprise is a standalone offering with usage-based pricing that includes all the features of Drive.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
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