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ServiceNow Security Operations vs Trellix Helix Connect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Incident Response
1st
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (10th), Risk-Based Vulnerability Management (16th)
Trellix Helix Connect
Ranking in Security Incident Response
2nd
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
19
Ranking in other categories
Security Information and Event Management (SIEM) (16th)
 

Mindshare comparison

As of September 2026, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 9.0%, down from 14.5% compared to the previous year. The mindshare of Trellix Helix Connect is 5.3%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.0%
Trellix Helix Connect5.3%
Other85.7%
Security Incident Response
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
reviewer2840397 - PeerSpot reviewer
Associate Cybersecurity Analyst at a tech vendor with 10,001+ employees
Centralized threat triage has improved endpoint control but still needs better cloud insights
Trellix Helix Connect can definitely be improved, especially regarding cloud and SaaS telemetry gaps. It could enhance its native cloud and SaaS telemetry integration. Additionally, sometimes when we open the details of a file, it lacks meta fields altogether, and we must manually ask the user for the meta fields, such as when the file was created, last opened, last updated, and its hash value. Helix does not perform as expected in this regard. There are also many false positives flagged that should not be, and there is no on-premises option for FireEye Helix. Lastly, the GUI and dashboard feel very old-school and legacy, needing improvement, as all competitors have far superior GUIs and UI/UX interfaces. I would add that we have experienced specific problems with session timeouts where we randomly log out from the system after some time and face issues in logging back in. This required us to contact customer service frequently, which is also not very reliable or prompt.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"Reduces time to closure and closure metrics for vulnerabilities."
"It is kind of simple and very easily deployable, and you can start working with it very fast."
"The solution is very high-quality and offers a very small number of false positives, so we don't have to get distracted by checking up on false data and making sure nothing is wrong."
"The pre-built rules and analytics save us a lot of time and have positively impacted my team's workflow because whenever we migrate to a new tool, we basically have to sit for months to form the rules and alerts."
"The most valuable features include predefined use cases and threatening states."
"In general, I can say that Trellix Helix Connect impacted my organization positively."
"We estimate that security investigation and incident response activities are approximately 40 to 45% faster compared to before implementing Trellix Helix Connect."
"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."
"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."
 

Cons

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"The dashboard and playbook creation will need to improve"
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
"The weak point of Trellix Helix Connect is the data storage capacity; more storage must be purchased as the data grows, which is a disadvantage because the cost increases when more space is needed on the cloud."
"My advice to others considering Trellix Helix Connect is to proceed only if you are getting competitive pricing; otherwise, it is nothing special and simply offers what many other connectors, such as CrowdStrike, Palo Alto, and Defender, already offer."
"The support would rate a three out of ten. It can take one to four weeks to connect with someone who truly understands Helix and can provide solutions."
"Integrations could be improved, and the dashboard could be a little better."
"I think the usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements."
"There are some issues such as high CPU utilization that we have experienced in the past whenever we were using Trellix Endpoint Security in the cloud system, which prevented anyone from working properly."
"Trellix needs to address the price for the product to be more appealing to customers."
 

Pricing and Cost Advice

"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"I rate Trellix Helix a five out of ten for pricing."
"FireEye Helix is a little expensive."
"It could be cheaper, but that applies to every product."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
12%
Healthcare Company
6%
Comms Service Provider
6%
Comms Service Provider
16%
Outsourcing Company
12%
Financial Services Firm
9%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise1
Large Enterprise14
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What is your experience regarding pricing and costs for FireEye Helix?
Our experience with pricing, setup cost, and licensing has been positive; the setup process was manageable, and the license model was flexible enough to meet our requirements.
What needs improvement with FireEye Helix?
There is little training available for technology teams to master the key features of Trellix Helix Connect, and that could be improved. Reports can be difficult to customize and adapt, and analyzi...
What is your primary use case for FireEye Helix?
Trellix Helix Connect is being managed by my company's infrastructure area to improve information security processes in monitoring, investigating, and minimizing problems and threats to our cloud s...
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about ServiceNow Security Operations vs. Trellix Helix Connect and other solutions. Updated: September 2026.
914,109 professionals have used our research since 2012.