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ServiceNow Security Operations vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Incident Response
1st
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (11th)
Trellix Helix Connect
Ranking in Security Incident Response
2nd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
17
Ranking in other categories
Security Information and Event Management (SIEM) (20th)
 

Mindshare comparison

As of May 2026, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 9.1%, down from 18.0% compared to the previous year. The mindshare of Trellix Helix Connect is 6.2%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.1%
Trellix Helix Connect6.2%
Other84.7%
Security Incident Response
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
reviewer2840397 - PeerSpot reviewer
Associate Cybersecurity Analyst at a tech vendor with 10,001+ employees
Centralized threat triage has improved endpoint control but still needs better cloud insights
Trellix Helix Connect can definitely be improved, especially regarding cloud and SaaS telemetry gaps. It could enhance its native cloud and SaaS telemetry integration. Additionally, sometimes when we open the details of a file, it lacks meta fields altogether, and we must manually ask the user for the meta fields, such as when the file was created, last opened, last updated, and its hash value. Helix does not perform as expected in this regard. There are also many false positives flagged that should not be, and there is no on-premises option for FireEye Helix. Lastly, the GUI and dashboard feel very old-school and legacy, needing improvement, as all competitors have far superior GUIs and UI/UX interfaces. I would add that we have experienced specific problems with session timeouts where we randomly log out from the system after some time and face issues in logging back in. This required us to contact customer service frequently, which is also not very reliable or prompt.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The product has a very simple UI."
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"We are able to block some advanced malware and other things."
"The most valuable features include predefined use cases and threatening states."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
"It is kind of simple and very easily deployable, and you can start working with it very fast."
"It is kind of simple and very easily deployable. You can start working with it very fast."
"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."
"The features that I find most valuable in Trellix Helix Connect are the incident response capabilities, which include EDR and XDR, along with the SoC capabilities added in the new advanced Trellix AI intelligence."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
 

Cons

"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting."
"The dashboard and playbook creation will need to improve"
"The threat intelligence module needs a better dashboard."
"Report generation within ServiceNow can take some time."
"A one-year delay from their go-live date is a bit too long."
"There are some issues such as high CPU utilization that we have experienced in the past whenever we were using Trellix Endpoint Security in the cloud system, which prevented anyone from working properly."
"Trellix needs to address the price for the product to be more appealing to customers."
"I think the usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements."
"Integrations could be improved, and the dashboard could be a little better."
"There is room for improvement in the integration capabilities of third-party tools."
"My advice to others considering Trellix Helix Connect is to proceed only if you are getting competitive pricing; otherwise, it is nothing special and simply offers what many other connectors, such as CrowdStrike, Palo Alto, and Defender, already offer."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."
 

Pricing and Cost Advice

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"FireEye Helix is a little expensive."
"It could be cheaper, but that applies to every product."
"I rate Trellix Helix a five out of ten for pricing."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
13%
Government
6%
Computer Software Company
5%
Comms Service Provider
16%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost be...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with ServiceNow and not with other vendors.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
To improve Trellix Helix Connect, I think it is possible to enhance the dashboard to share more information about the incidents. For example, if I want to check a MITRE technique, maybe it is neces...
What is your primary use case for FireEye Helix?
My main use case for Trellix Helix Connect is to provide an MDR service to our clients. We use Trellix Helix Connect to correlate the alerts and automate the response most often. For example, we us...
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about ServiceNow Security Operations vs. Trellix Helix Connect and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.