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ServiceNow Security Operations vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Incident Response
1st
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (12th)
Trellix Helix Connect
Ranking in Security Incident Response
2nd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
18
Ranking in other categories
Security Information and Event Management (SIEM) (9th)
 

Mindshare comparison

As of June 2026, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 9.0%, down from 17.1% compared to the previous year. The mindshare of Trellix Helix Connect is 5.8%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.0%
Trellix Helix Connect5.8%
Other85.2%
Security Incident Response
 

Featured Reviews

Kalyan Kothali - PeerSpot reviewer
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.
reviewer2840397 - PeerSpot reviewer
Associate Cybersecurity Analyst at a tech vendor with 10,001+ employees
Centralized threat triage has improved endpoint control but still needs better cloud insights
Trellix Helix Connect can definitely be improved, especially regarding cloud and SaaS telemetry gaps. It could enhance its native cloud and SaaS telemetry integration. Additionally, sometimes when we open the details of a file, it lacks meta fields altogether, and we must manually ask the user for the meta fields, such as when the file was created, last opened, last updated, and its hash value. Helix does not perform as expected in this regard. There are also many false positives flagged that should not be, and there is no on-premises option for FireEye Helix. Lastly, the GUI and dashboard feel very old-school and legacy, needing improvement, as all competitors have far superior GUIs and UI/UX interfaces. I would add that we have experienced specific problems with session timeouts where we randomly log out from the system after some time and face issues in logging back in. This required us to contact customer service frequently, which is also not very reliable or prompt.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The solution is stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"ServiceNow Security Operations has helped me in getting more precise results."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
"The features that I find most valuable in Trellix Helix Connect are the incident response capabilities, which include EDR and XDR, along with the SoC capabilities added in the new advanced Trellix AI intelligence."
"Trellix Helix is an excellent product that I would advise others looking into using for the first time because FireEye provides documentation on setup and how to create queries, and they also have a YouTube channel explaining all involved queries, and I have not found anything lacking in the training for implementation."
"We are able to block some advanced malware and other things."
"Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements."
"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."
"With FireEye Helix, if a customer already uses any of the FireEye endpoint solutions, the response part is very fast and the investigation is also very fast."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
 

Cons

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"My advice to others considering Trellix Helix Connect is to proceed only if you are getting competitive pricing; otherwise, it is nothing special and simply offers what many other connectors, such as CrowdStrike, Palo Alto, and Defender, already offer."
"We often rely on Martins to create logs and provide professional threat services rather than basic support."
"It should have more cloud connectors. It could also be cheaper."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch."
"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"Integrations could be improved, and the dashboard could be a little better."
 

Pricing and Cost Advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"I rate Trellix Helix a five out of ten for pricing."
"FireEye Helix is a little expensive."
"It could be cheaper, but that applies to every product."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
Comms Service Provider
16%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What is your experience regarding pricing and costs for FireEye Helix?
It is not the pricing of the product; basically, it was related to our own budget. We had some issues, but it took some time, and we handled the problems. We do not face much performance issues; fo...
What needs improvement with FireEye Helix?
The weak point of Trellix Helix Connect is the data storage capacity; more storage must be purchased as the data grows, which is a disadvantage because the cost increases when more space is needed ...
What is your primary use case for FireEye Helix?
Trellix Helix Connect is typically used for monitoring hidden events, such as malware events that a normal team might not detect, including phishing attacks. This is the most powerful case of an XD...
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about ServiceNow Security Operations vs. Trellix Helix Connect and other solutions. Updated: April 2026.
896,563 professionals have used our research since 2012.