No more typing reviews! Try our Samantha, our new voice AI agent.

ServiceNow Security Operations vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Incident Response
1st
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (11th)
Trellix Helix Connect
Ranking in Security Incident Response
2nd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
17
Ranking in other categories
Security Information and Event Management (SIEM) (20th)
 

Mindshare comparison

As of May 2026, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 9.1%, down from 18.0% compared to the previous year. The mindshare of Trellix Helix Connect is 6.2%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.1%
Trellix Helix Connect6.2%
Other84.7%
Security Incident Response
 

Featured Reviews

Kalyan Kothali - PeerSpot reviewer
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.
reviewer2840397 - PeerSpot reviewer
Associate Cybersecurity Analyst at a tech vendor with 10,001+ employees
Centralized threat triage has improved endpoint control but still needs better cloud insights
Trellix Helix Connect can definitely be improved, especially regarding cloud and SaaS telemetry gaps. It could enhance its native cloud and SaaS telemetry integration. Additionally, sometimes when we open the details of a file, it lacks meta fields altogether, and we must manually ask the user for the meta fields, such as when the file was created, last opened, last updated, and its hash value. Helix does not perform as expected in this regard. There are also many false positives flagged that should not be, and there is no on-premises option for FireEye Helix. Lastly, the GUI and dashboard feel very old-school and legacy, needing improvement, as all competitors have far superior GUIs and UI/UX interfaces. I would add that we have experienced specific problems with session timeouts where we randomly log out from the system after some time and face issues in logging back in. This required us to contact customer service frequently, which is also not very reliable or prompt.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The solution is available over the cloud and is easy to manage."
"This product is a good value for the money."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."
"We are able to block some advanced malware and other things."
"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."
"I like that it's easy, it's got the protection set up, and we can see whatever is required."
"The best feature of Trellix Helix Connect is its quick implementation."
"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."
"It is kind of simple and very easily deployable, and you can start working with it very fast."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
 

Cons

"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"You can't connect to anything. It doesn't interact with things very well."
"The threat intelligence module needs a better dashboard."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"There is room for improvement in the integration capabilities of third-party tools."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch."
"There are some issues such as high CPU utilization that we have experienced in the past whenever we were using Trellix Endpoint Security in the cloud system, which prevented anyone from working properly."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"Trellix needs to address the price for the product to be more appealing to customers."
"My advice to others considering Trellix Helix Connect is to proceed only if you are getting competitive pricing; otherwise, it is nothing special and simply offers what many other connectors, such as CrowdStrike, Palo Alto, and Defender, already offer."
"It should have more cloud connectors. It could also be cheaper."
"The weak point of Trellix Helix Connect is the data storage capacity; more storage must be purchased as the data grows, which is a disadvantage because the cost increases when more space is needed on the cloud."
 

Pricing and Cost Advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"FireEye Helix is a little expensive."
"I rate Trellix Helix a five out of ten for pricing."
"It could be cheaper, but that applies to every product."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
report
Use our free recommendation engine to learn which Security Incident Response solutions are best for your needs.
896,202 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
Comms Service Provider
16%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What is your experience regarding pricing and costs for FireEye Helix?
It is not the pricing of the product; basically, it was related to our own budget. We had some issues, but it took some time, and we handled the problems. We do not face much performance issues; fo...
What needs improvement with FireEye Helix?
The weak point of Trellix Helix Connect is the data storage capacity; more storage must be purchased as the data grows, which is a disadvantage because the cost increases when more space is needed ...
What is your primary use case for FireEye Helix?
Trellix Helix Connect is typically used for monitoring hidden events, such as malware events that a normal team might not detect, including phishing attacks. This is the most powerful case of an XD...
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about ServiceNow Security Operations vs. Trellix Helix Connect and other solutions. Updated: April 2026.
896,202 professionals have used our research since 2012.