ServiceNow Security Operations vs Trellix Helix Connect comparison

ServiceNow and Trellix are both solutions in the Security Incident Response category. ServiceNow is ranked #1 with an average rating of 8.1, while Trellix is ranked #3 with an average rating of 8.6. ServiceNow holds a 8.6% mindshare in IRP, compared to Trellix’s 7.4% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 90% of Trellix users who would recommend it.

ServiceNow Security Operations

Read 22 ServiceNow Security Operations reviews

2,311 Views
370 Comparison Views

95% willing to recommend

Trellix Helix Connect

Read 13 Trellix Helix Connect reviews

1,613 Views
242 Comparison Views

90% willing to recommend

ServiceNow Security Operations

Trellix Helix Connect

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 18, 2026

ServiceNow Security Operations and Trellix Helix Connect compete in the security management category. Trellix Helix Connect appears to have an advantage due to its strong data handling capabilities, which are favored for analytics.

Features: ServiceNow Security Operations offers seamless integration with IT infrastructure, comprehensive vulnerability and incident management, and governance risk and compliance capabilities. Trellix Helix Connect provides advanced threat intelligence, detailed data analysis capabilities, and powerful analytic tools, which collectively enhance its security landscape.

Room for Improvement: ServiceNow Security Operations can benefit from simplifying its onboarding process and improving real-time data integration. Enhancements in customization options and reducing initial setup complexity could be advantageous. Trellix Helix Connect could improve its automation features, streamline integration processes, and enhance reporting functionalities for non-expert users.

Ease of Deployment and Customer Service: Trellix Helix Connect is noted for easy deployment and excellent customer service, ensuring quick issue resolution. ServiceNow Security Operations requires more comprehensive onboarding but provides strong support services. Trellix's streamlined deployment gives it an edge in this area.

Pricing and ROI: ServiceNow Security Operations involves a higher initial setup cost but offers long-term ROI through integration benefits. Trellix Helix Connect is more cost-effective upfront and delivers significant ROI through analytics. Budget considerations and the emphasis on integration versus analytics can influence the choice between these products.

To learn more, read our detailed ServiceNow Security Operations vs. Trellix Helix Connect Report (Updated: December 2025).

Buyer's Guide

ServiceNow Security Operations vs. Trellix Helix Connect

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Ranking in Security Incident Response

1st

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (11th)

Trellix Helix Connect

Ranking in Security Incident Response

3rd

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (19th)

Mindshare comparison

As of January 2026, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 8.6%, down from 18.8% compared to the previous year. The mindshare of Trellix Helix Connect is 7.4%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	8.6%
Trellix Helix Connect	7.4%
Other	84.0%

Security Incident Response

Featured Reviews

Kalyan Kothali

Associate Vice President at Wissen infotech

Effectively manages vulnerabilities and reduces false positives

ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

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reviewer2646834

Presales Lead at a outsourcing company with 11-50 employees

Reduces detection and response times through automation and alert correlation

The best features that Trellix Helix Connect offers are SOAR, automation, hyperautomation, and the correlation of alerts and threat intelligence, for example, when the alerts cross through MITRE ATT&CK, which stand out most to me. Out of those features, automation, alert correlation, and threat intelligence have made my work easier and more effective as we integrate many cybersecurity solutions into the XDR and set up the use cases to reduce MTTD and MTTR from days to minutes. I would add that the level of integration with other brands is something that surprises me about the features of Trellix Helix Connect. Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

"The ease of use is great."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."

"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."

More ServiceNow Security Operations pros

"It is kind of simple and very easily deployable. You can start working with it very fast."

"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."

"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."

"Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements."

"The most valuable features include predefined use cases and threatening states."

"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."

"The best feature of Trellix Helix Connect is its quick implementation."

"We are able to block some advanced malware and other things."

More Trellix Helix Connect pros

Cons

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"Report generation within ServiceNow can take some time."

"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"There is room for improvement in terms of developer support and documentation."

"The dashboard and playbook creation will need to improve"

More ServiceNow Security Operations cons

"We have certain challenges with integrating the SOAR platform with multiple vendors."

"I think the usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements."

"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."

"The support would rate a three out of ten. It can take one to four weeks to connect with someone who truly understands Helix and can provide solutions."

"Trellix needs to address the price for the product to be more appealing to customers."

"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."

"Integrations could be improved, and the dashboard could be a little better."

"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."

More Trellix Helix Connect cons

Pricing and Cost Advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"The product is more expensive than other solutions."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"This product is a good value for the money."

"It is an expensive product."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."

"It could be cheaper, but that applies to every product."

"I rate Trellix Helix a five out of ten for pricing."

"FireEye Helix is a little expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

14%

Computer Software Company

Government

Comms Service Provider

17%

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

See all answers

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

See all answers

What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...

See all answers

What is your experience regarding pricing and costs for FireEye Helix?

The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.

See all answers

What needs improvement with FireEye Helix?

To improve Trellix Helix Connect, I think it is possible to enhance the dashboard to share more information about the incidents. For example, if I want to check a MITRE technique, maybe it is neces...

See all answers

What is your primary use case for FireEye Helix?

My main use case for Trellix Helix Connect is to provide an MDR service to our clients. We use Trellix Helix Connect to correlate the alerts and automate the response most often. For example, we us...

See all answers

Comparisons

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Compared 17% of the time

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Compared 14% of the time

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Compared 6% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 6% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 5% of the time

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Splunk Enterprise Security vs Trellix Helix Connect

Compared 8% of the time

OpenText Behavioral Signals vs Trellix Helix Connect

Compared 7% of the time

Rapid7 InsightIDR vs Trellix Helix Connect

Compared 6% of the time

Microsoft Sentinel vs Trellix Helix Connect

Compared 5% of the time

Elastic Security vs Trellix Helix Connect

Compared 5% of the time

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Product Reports

Buyer's Guide

ServiceNow Security Operations

January 2026

Download ServiceNow Security Operations product report

Buyer's Guide

Trellix Helix Connect

January 2026

Download Trellix Helix Connect product report

Also Known As

No data available

FireEye Helix, FireEye Threat Analytics

Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.

Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.

What are the key features of Trellix Helix Connect?

API Integration: Simplifies data exchange with easy-to-use APIs.
Automation: Offers strong automation for efficient threat management.
Swift Deployment: Enables rapid setup in diverse environments.
XDR Platform: Facilitates data correlation for comprehensive threat insights.
Email Threat Prevention: Protects against phishing and email threats.
Advanced Malware Detection: Identifies and mitigates complex malware.
AI Capability: Boosts incident resolution with intelligent analysis.

Which benefits should users consider while evaluating?

Improved Threat Detection: Enhances security with advanced threat prevention.
Operational Efficiency: Streamlines incident response with automation and query enhancements.
Scalability: Supports broad environments with over 400 connectors.
Adaptability: Predefined use cases increase utilization efficiency.
Cost Effectiveness: Potential for ROI with streamlined operations and integration capabilities.

Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.

Trellix

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Police Bank, Verisk Analytics, Teck Resources

Buyer's Guide

ServiceNow Security Operations vs. Trellix Helix Connect

December 2025

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