ServiceNow Security Operations vs Trellix Helix Connect comparison

ServiceNow Security Operations vs. Trellix Helix Connect

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Ranking in Security Incident Response

1st

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (11th)

Trellix Helix Connect

Ranking in Security Incident Response

3rd

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (19th)

Mindshare comparison

As of January 2026, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 8.7%, down from 18.9% compared to the previous year. The mindshare of Trellix Helix Connect is 7.4%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	8.7%
Trellix Helix Connect	7.4%
Other	83.9%

Security Incident Response

Featured Reviews

Kalyan Kothali

Associate Vice President at Wissen infotech

Effectively manages vulnerabilities and reduces false positives

ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

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reviewer2646834

Presales Lead at a outsourcing company with 11-50 employees

Reduces detection and response times through automation and alert correlation

The best features that Trellix Helix Connect offers are SOAR, automation, hyperautomation, and the correlation of alerts and threat intelligence, for example, when the alerts cross through MITRE ATT&CK, which stand out most to me. Out of those features, automation, alert correlation, and threat intelligence have made my work easier and more effective as we integrate many cybersecurity solutions into the XDR and set up the use cases to reduce MTTD and MTTR from days to minutes. I would add that the level of integration with other brands is something that surprises me about the features of Trellix Helix Connect. Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"Reduces time to closure and closure metrics for vulnerabilities."

"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"The solution is stable."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

More ServiceNow Security Operations pros

"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."

"Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements."

"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."

"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."

"It is kind of simple and very easily deployable. You can start working with it very fast."

"We are able to block some advanced malware and other things."

"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."

"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."

More Trellix Helix Connect pros

Cons

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"It doesn't interact with things very well."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

More ServiceNow Security Operations cons

"We have certain challenges with integrating the SOAR platform with multiple vendors."

"Trellix needs to address the price for the product to be more appealing to customers."

"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."

"The support would rate a three out of ten. It can take one to four weeks to connect with someone who truly understands Helix and can provide solutions."

"Integrations could be improved, and the dashboard could be a little better."

"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."

"We often rely on Martins to create logs and provide professional threat services rather than basic support."

"It should have more cloud connectors. It could also be cheaper."

More Trellix Helix Connect cons

Pricing and Cost Advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"The product is more expensive than other solutions."

"This product is a good value for the money."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"It is an expensive product."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."

"I rate Trellix Helix a five out of ten for pricing."

"FireEye Helix is a little expensive."

"It could be cheaper, but that applies to every product."

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879,477 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

13%

Computer Software Company

Government

Comms Service Provider

17%

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...

What is your experience regarding pricing and costs for FireEye Helix?

The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.

What needs improvement with FireEye Helix?

To improve Trellix Helix Connect, I think it is possible to enhance the dashboard to share more information about the incidents. For example, if I want to check a MITRE technique, maybe it is neces...

What is your primary use case for FireEye Helix?

My main use case for Trellix Helix Connect is to provide an MDR service to our clients. We use Trellix Helix Connect to correlate the alerts and automate the response most often. For example, we us...

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Product Reports

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Trellix Helix Connect

Download Trellix Helix Connect product report

Also Known As

No data available

FireEye Helix, FireEye Threat Analytics

Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.

Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.

What are the key features of Trellix Helix Connect?

API Integration: Simplifies data exchange with easy-to-use APIs.
Automation: Offers strong automation for efficient threat management.
Swift Deployment: Enables rapid setup in diverse environments.
XDR Platform: Facilitates data correlation for comprehensive threat insights.
Email Threat Prevention: Protects against phishing and email threats.
Advanced Malware Detection: Identifies and mitigates complex malware.
AI Capability: Boosts incident resolution with intelligent analysis.

Which benefits should users consider while evaluating?

Improved Threat Detection: Enhances security with advanced threat prevention.
Operational Efficiency: Streamlines incident response with automation and query enhancements.
Scalability: Supports broad environments with over 400 connectors.
Adaptability: Predefined use cases increase utilization efficiency.
Cost Effectiveness: Potential for ROI with streamlined operations and integration capabilities.

Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.

Trellix

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Police Bank, Verisk Analytics, Teck Resources

ServiceNow Security Operations vs. Trellix Helix Connect