ServiceNow Security Operations vs Trellix Helix comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow Security Operations and Trellix Helix based on real PeerSpot user reviews.

Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow Security Operations vs. Trellix Helix Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.""The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.""Reduces time to closure and closure metrics for vulnerabilities.""We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process.""The solution is available over the cloud and is easy to manage.""It's stable.""It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.""​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"

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"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks.""It is kind of simple and very easily deployable. You can start working with it very fast.""The most valuable features include predefined use cases and threatening states.""The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA.""FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs.""The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform.""I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."

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Cons
"It doesn't interact with things very well.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""It is challenging for the customers to understand the processes for SecOps. It needs to be simplified.""There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.""​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​""We'd like customization to be easier in terms of the UI and using the dashboards.""In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones.""An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

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"Integrations could be improved, and the dashboard could be a little better.""FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer.""Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing.""Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains.""The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution.""It should have more cloud connectors. It could also be cheaper.""We have certain challenges with integrating the SOAR platform with multiple vendors."

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Pricing and Cost Advice
  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

  • "The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
  • "It could be cheaper, but that applies to every product."
  • "FireEye Helix is a little expensive."
  • "I rate Trellix Helix a five out of ten for pricing."
  • More Trellix Helix Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more detailed and accurate set of guidelines would be beneficial for implementing… more »
    Top Answer:Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks.
    Top Answer:Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains. Backup capturing should be included in the solution's next… more »
    Ranking
    Views
    640
    Comparisons
    336
    Reviews
    9
    Average Words per Review
    555
    Rating
    7.6
    Views
    137
    Comparisons
    97
    Reviews
    2
    Average Words per Review
    353
    Rating
    8.5
    Comparisons
    Also Known As
    FireEye Helix, FireEye Threat Analytics
    Learn More
    ServiceNow
    Video Not Available
    Trellix
    Video Not Available
    Overview

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Trellix Helix is a cutting-edge product that revolutionizes the way businesses manage their data and streamline their operations. With its advanced features and user-friendly interface, Trellix Helix offers a comprehensive solution for businesses of all sizes. One of the key features of Trellix Helix is its powerful data management capabilities. 

    The product allows businesses to store, organize, and analyze large volumes of data in a secure and efficient manner. With its intuitive interface, users can easily navigate through the system and access the information they need, saving valuable time and effort. Trellix Helix also offers seamless integration with other business applications, making it a versatile tool for businesses. It can be easily integrated with existing systems, such as CRM and ERP software, allowing for a smooth flow of data across different platforms. This integration ensures that businesses have a holistic view of their operations and can make informed decisions based on accurate and up-to-date information. 

    Another standout feature of Trellix Helix is its robust reporting and analytics capabilities. It provides businesses with real-time insights and actionable intelligence, enabling them to identify trends, spot opportunities, and make data-driven decisions. The customizable dashboards and reports allow users to visualize data in a meaningful way, making it easier to understand complex information and communicate it effectively to stakeholders. 

    Trellix Helix offers advanced security features to protect sensitive business data. It employs industry-standard encryption protocols and access controls to ensure that data is secure and only accessible to authorized personnel. This level of security gives businesses peace of mind, knowing that their valuable information is protected from unauthorized access or breaches.

    Helix is a comprehensive and user-friendly solution for businesses looking to optimize their data management and streamline their operations. With its advanced features, seamless integration, robust reporting, and analytics capabilities, as well as top-notch security, Trellix Helix empowers businesses to make informed decisions, improve efficiency, and drive growth.

    Sample Customers
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Police Bank, Verisk Analytics, Teck Resources
    Top Industries
    REVIEWERS
    Computer Software Company50%
    Financial Services Firm30%
    Manufacturing Company10%
    Analyst Firm10%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company13%
    Government10%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Manufacturing Company11%
    Financial Services Firm8%
    Government8%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business57%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise12%
    Large Enterprise61%
    Buyer's Guide
    ServiceNow Security Operations vs. Trellix Helix
    March 2024
    Find out what your peers are saying about ServiceNow Security Operations vs. Trellix Helix and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ServiceNow Security Operations is ranked 4th in Security Incident Response with 14 reviews while Trellix Helix is ranked 6th in Security Incident Response with 7 reviews. ServiceNow Security Operations is rated 8.0, while Trellix Helix is rated 8.6. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Trellix Helix writes "Helps prevent email attacks, like phishing and email spoofing attacks". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, Fortinet FortiSOAR and Swimlane, whereas Trellix Helix is most compared with LogRhythm SIEM, Microsoft Sentinel, Splunk Enterprise Security, Trellix ESM and IBM Security QRadar. See our ServiceNow Security Operations vs. Trellix Helix report.

    See our list of best Security Incident Response vendors.

    We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.