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ServiceNow Security Operations vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Incident Response
1st
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (11th)
Trellix Helix Connect
Ranking in Security Incident Response
2nd
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
14
Ranking in other categories
Security Information and Event Management (SIEM) (21st)
 

Mindshare comparison

As of April 2026, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 8.5%, down from 19.1% compared to the previous year. The mindshare of Trellix Helix Connect is 6.5%, up from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations8.5%
Trellix Helix Connect6.5%
Other85.0%
Security Incident Response
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
Sheikh Abdul Hannan - PeerSpot reviewer
Technical Manager at Jlogic Innovations
Advanced integrations have improved threat detection and now provide comprehensive attack visibility
The weak point of Trellix Helix Connect is the data storage capacity; more storage must be purchased as the data grows, which is a disadvantage because the cost increases when more space is needed on the cloud. It is quite costly, especially if the events are increasing daily. The overall solution is fine but requires purchasing more space on the cloud, which can be expensive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"My favorite feature is the application vulnerability scanner."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The solution is available over the cloud and is easy to manage."
"The most valuable features include predefined use cases and threatening states."
"It is kind of simple and very easily deployable. You can start working with it very fast."
"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."
"We are able to block some advanced malware and other things."
"The solution is very high-quality and offers a very small number of false positives, so we don't have to get distracted by checking up on false data and making sure nothing is wrong."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
"Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
 

Cons

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"It doesn't interact with things very well."
"A one-year delay from their go-live date is a bit too long."
"It should have more cloud connectors. It could also be cheaper."
"The support would rate a three out of ten. It can take one to four weeks to connect with someone who truly understands Helix and can provide solutions."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"There is room for improvement in the integration capabilities of third-party tools."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
"We often rely on Martins to create logs and provide professional threat services rather than basic support."
"I think the usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
 

Pricing and Cost Advice

"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."
"It could be cheaper, but that applies to every product."
"I rate Trellix Helix a five out of ten for pricing."
"FireEye Helix is a little expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
13%
Computer Software Company
6%
Government
6%
Comms Service Provider
16%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost be...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with ServiceNow and not with other vendors.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
To improve Trellix Helix Connect, I think it is possible to enhance the dashboard to share more information about the incidents. For example, if I want to check a MITRE technique, maybe it is neces...
What is your primary use case for FireEye Helix?
My main use case for Trellix Helix Connect is to provide an MDR service to our clients. We use Trellix Helix Connect to correlate the alerts and automate the response most often. For example, we us...
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about ServiceNow Security Operations vs. Trellix Helix Connect and other solutions. Updated: April 2026.
892,383 professionals have used our research since 2012.