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IBM Security QRadar vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
IBM Security QRadar is praised for its cost-effectiveness, quick ROI, and efficiency in enhancing security and threat management.
Sentiment score
5.2
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
With SOAR, the workflow takes one minute or less to complete the analysis.
CyberSecurity Architects at VaporVM
AWS gives the chance to implement a solution out of the box with use cases that are already in IBM Security QRadar.
Strategic Account Executive at a computer software company with 51-200 employees
I have seen a return on investment; I can share that it includes time saved, money saved, and fewer employees needed.
Cybersecurity Team Leader at EMAK For Integrated Solutions
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
Presales Lead at a outsourcing company with 11-50 employees
 

Customer Service

Sentiment score
6.1
IBM Security QRadar support is knowledgeable but inconsistent; satisfaction is higher with specialized contacts or local partners.
Sentiment score
6.1
Trellix Helix Connect's support is generally responsive but varies in efficiency and access to experts, facing occasional delays.
They assist with advanced issues, such as hardware or other problems, that are not part of standard operations.
Network and Security Architect at Deutsche Telekom
Support needs to understand the issue first, then escalate it to the engineering team.
CyberSecurity Architects at VaporVM
The support is really good; for instance, if a critical ticket is submitted, you will get paged right away as it gets logged, and their analyst will look into it, letting you know as soon as possible so you can work on it.
Cyber Security Intern at a retailer with 1,001-5,000 employees
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
Presales Lead at a outsourcing company with 11-50 employees
 

Scalability Issues

Sentiment score
7.3
IBM Security QRadar offers scalable architecture, supporting seamless growth with flexible management and high performance for enterprises.
Sentiment score
7.3
Trellix Helix Connect scales well for medium to large enterprises but may be costly for smaller businesses.
For EPS license, if you increase or exceed the EPS license, you cannot receive events.
CyberSecurity Architects at VaporVM
IBM Security QRadar's scalability is great; you can have a new collector to deploy if you have increased EPS per second.
Cybersecurity Team Leader at EMAK For Integrated Solutions
We support the largest companies in the world and can cater to large environments.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
Presales Lead at a outsourcing company with 11-50 employees
 

Stability Issues

Sentiment score
7.6
IBM Security QRadar is stable and reliable, with minor bugs and scaling challenges in large organizations being quickly resolved.
Sentiment score
7.8
Trellix Helix Connect is highly reliable with minimal downtime and manageable performance tweaks, rated nine to ten by users.
On cloud, you don't see any disconnections or instability.
SOC Engineer at a outsourcing company with 10,001+ employees
I think QRadar is stable and currently satisfies my needs.
Architect of Cybersecurity at ASSIST - Software Services
The product has been stable so far.
Information Security Analyst at Banglalink
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
Presales Lead at a outsourcing company with 11-50 employees
 

Room For Improvement

IBM Security QRadar faces challenges with integration, cost, complexity, support, automation, AI, user interface, and storage limitations.
Trellix Helix Connect needs interface enhancements, better integration, improved dashboards, and refined configuration to elevate user experience.
We receive logs from different types of devices and need a way to correlate them effectively.
Network and Security Architect at Deutsche Telekom
If AI-related support can suggest rules and integrate with existing security devices like MD, IPS, this SIM can create more relevant rules.
Information Security Analyst at Banglalink
IBM Security QRadar does not support Canvas, so we had to create custom scripts and workarounds to pull logs from Canvas.
CyberSecurity Architects at VaporVM
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
Presales Lead at a outsourcing company with 11-50 employees
 

Setup Cost

IBM Security QRadar is costly but valued for its features, with pricing based on EPS, ideal for large enterprises.
Trellix Helix Connect's pricing is competitive yet high, with free use for FireEye users and discounts for bulk purchases.
Splunk is more expensive than IBM Security QRadar.
CyberSecurity Architects at VaporVM
It was costly mainly because of the value you can get right now compared to other solutions.
CTO at Sabyk
It depends on how much you want to spend.
Strategic Account Executive at a computer software company with 51-200 employees
It is not the cheapest, but also not the most expensive solution.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
 

Valuable Features

IBM Security QRadar offers scalable log management, seamless integration, and advanced analytics for enhanced threat detection and compliance.
Trellix Helix Connect offers seamless integration, AI features, and fast incident response to enhance network security and threat management.
Recently, I faced an incident, a cyber incident, and it was detected in real time.
Information Security Analyst at Banglalink
IBM Security QRadar gives the opportunity to improve the time to market of the releases with a great evaluation of cybersecurity breaches.
Strategic Account Executive at a computer software company with 51-200 employees
Compared to ArcSight, Splunk, or any other SIEM tools where you need their processing language such as structured query language, SPL, and in Sentinel there is KQL query languages, IBM Security QRadar doesn't require reliance on query languages.
SOC Engineer at a outsourcing company with 10,001+ employees
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
 

Categories and Ranking

IBM Security QRadar
Ranking in Security Information and Event Management (SIEM)
4th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
216
Ranking in other categories
Log Management (7th), User Entity Behavior Analytics (UEBA) (1st), Endpoint Detection and Response (EDR) (17th), Security Orchestration Automation and Response (SOAR) (4th), Managed Detection and Response (MDR) (8th), Extended Detection and Response (XDR) (11th)
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
19th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
13
Ranking in other categories
Security Incident Response (3rd)
 

Mindshare comparison

As of December 2025, in the Security Information and Event Management (SIEM) category, the mindshare of IBM Security QRadar is 6.0%, down from 9.1% compared to the previous year. The mindshare of Trellix Helix Connect is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
IBM Security QRadar6.0%
Trellix Helix Connect0.9%
Other93.1%
Security Information and Event Management (SIEM)
 

Featured Reviews

HarshBhardiya - PeerSpot reviewer
SOC Engineer at a outsourcing company with 10,001+ employees
Have managed daily asset and alert monitoring effectively but have encountered limitations with manual processes and interface usability
It's still very manual and doesn't work on its own. It's still in an early stage and not on par where we can consider it a really successful detection system. The accuracy is not there. The UI could be better when compared to Sentinels where we can use flags and tagging. It could be much more user-friendly. IBM Security QRadar has all features and is fully competitive with other SIEM tools, but when it comes to user-friendliness, a new user takes time to get used to it. More intuitive, user-friendly interfaces and more helpful documentation would be beneficial. The query searching and data fetching could be faster. In large to very large organizations with around 5,000 or 6,000 assets or beyond, even with proper configurations and RAM and hardware backing up, the query is fairly slow.
reviewer2646834 - PeerSpot reviewer
Presales Lead at a outsourcing company with 11-50 employees
Reduces detection and response times through automation and alert correlation
The best features that Trellix Helix Connect offers are SOAR, automation, hyperautomation, and the correlation of alerts and threat intelligence, for example, when the alerts cross through MITRE ATT&CK, which stand out most to me. Out of those features, automation, alert correlation, and threat intelligence have made my work easier and more effective as we integrate many cybersecurity solutions into the XDR and set up the use cases to reduce MTTD and MTTR from days to minutes. I would add that the level of integration with other brands is something that surprises me about the features of Trellix Helix Connect. Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements.
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Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
879,259 professionals have used our research since 2012.
 

Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
7%
Government
7%
Comms Service Provider
17%
Computer Software Company
11%
Manufacturing Company
10%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business89
Midsize Enterprise38
Large Enterprise105
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendlier GUI and are not licensed based on capacity (amount of logs and information in...
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is your experience regarding pricing and costs for IBM Security QRadar?
My experience with pricing, setup cost, and licensing is great compared to the other vendor.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
To improve Trellix Helix Connect, I think it is possible to enhance the dashboard to share more information about the incidents. For example, if I want to check a MITRE technique, maybe it is neces...
What is your primary use case for FireEye Helix?
My main use case for Trellix Helix Connect is to provide an MDR service to our clients. We use Trellix Helix Connect to correlate the alerts and automate the response most often. For example, we us...
 

Also Known As

IBM QRadar, QRadar SIEM, QRadar UBA, QRadar on Cloud, IBM QRadar Advisor with Watson
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Clients across multiple industries, such as energy, financial, retail, healthcare, government, communications, and education use QRadar.
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about IBM Security QRadar vs. Trellix Helix Connect and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.