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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Integration is easy and supports API connections with any cloud, allowing two-way communication.
Offers strong automation, enabling cybersecurity analysts to focus on analyzing identified problems.
Features predefined use cases and threatening states for efficient security management.
Prevents email attacks, such as phishing and email spoofing.
Quick implementation and improves operations significantly with efficient responses.

CONS

Trellix Helix Connect faces challenges with integration of the SOAR platform across multiple vendors.
The licensing pricing requires improvement to be more appealing.
There is a need for better integration capabilities with third-party tools and enhanced cloud connectors.
Support service can be inadequate, with long response times and difficulty accessing knowledgeable assistance.
There is difficulty in configuration and distinguishing normal from abnormal traffic, as well as identifying trusted domains.
 

Trellix Helix Connect Pros review quotes

KB
Apr 22, 2024
As far as its core functionality goes, it’s spot-on.
BiswabhanuPanda - PeerSpot reviewer
May 14, 2020
The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA.
reviewer1362132 - PeerSpot reviewer
Oct 23, 2020
The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform.
Learn what your peers think about Trellix Helix Connect. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
864,155 professionals have used our research since 2012.
Daniel_Martins - PeerSpot reviewer
Jul 17, 2025
The best feature of Trellix Helix Connect is its quick implementation.
Daniel_Martins - PeerSpot reviewer
May 23, 2024
We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible.
KB
Jul 2, 2024
We are able to block some advanced malware and other things.
reviewer2406618 - PeerSpot reviewer
Feb 12, 2025
I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face.
BiswabhanuPanda - PeerSpot reviewer
Sep 6, 2022
The most valuable features include predefined use cases and threatening states.
reviewer1581882 - PeerSpot reviewer
May 26, 2021
I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good.
reviewer2104149 - PeerSpot reviewer
Mar 9, 2023
FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs.
 

Trellix Helix Connect Cons review quotes

KB
Apr 22, 2024
There is room for improvement in the integration capabilities of third-party tools.
BiswabhanuPanda - PeerSpot reviewer
May 14, 2020
We have certain challenges with integrating the SOAR platform with multiple vendors.
reviewer1362132 - PeerSpot reviewer
Oct 23, 2020
The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution.
Learn what your peers think about Trellix Helix Connect. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
864,155 professionals have used our research since 2012.
Daniel_Martins - PeerSpot reviewer
Jul 17, 2025
The support would rate a three out of ten. It can take one to four weeks to connect with someone who truly understands Helix and can provide solutions.
Daniel_Martins - PeerSpot reviewer
May 23, 2024
We often rely on Martins to create logs and provide professional threat services rather than basic support.
KB
Jul 2, 2024
Trellix needs to address the price for the product to be more appealing to customers.
reviewer2406618 - PeerSpot reviewer
Feb 12, 2025
While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support.
BiswabhanuPanda - PeerSpot reviewer
Sep 6, 2022
Integrations could be improved, and the dashboard could be a little better.
reviewer1581882 - PeerSpot reviewer
May 26, 2021
Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing.
reviewer2104149 - PeerSpot reviewer
Mar 9, 2023
FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer.