We performed a comparison between Dynatrace, IBM Application Performance Management, and OpenText SiteScope based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."Before we had the tool we had no visibility into the user experience and capturing what was going on inside the browser. We utilized tags so we knew how many times people were doing certain things, but we did not know how the performance was, if users were satisfied with what they were doing, and if we were serving up errors."
"It has more functionality, better additional components, and better management of problems. It also has a good AI."
"Dynatrace covers the important tiers and allows us to quickly find trends and root causes in all our critical application lifecycle steps"
"The most valuable features are the UEM (User Experience Monitoring) and the DEM (Digital Experience Management)."
"Dynatrace's documentation is great. I love the university."
"The ability to take each individual request and dive in to inspect what methods and calls are being made is extremely helpful."
"With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."
"This is a stable solution."
"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."
"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."
"I would rate the scalability an eight out of ten."
"It's easy to use."
"The initial setup was straightforward and took minimal effort."
"For the system environment, SiteScope can be useful."
"The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"Infrastructure monitoring is the most valuable feature."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"I would also like to see it baselining more metrics out-of-the-box. We have a lot of rich data, but if someone says, "Well how did that look last week?" If you're looking at a problem and you see, for example, a long SQL statement, is that the root cause, or is it always slow. it's difficult to get historical data."
"Right now, there is a log analysis feature. This is maybe a little more deeper than the log analytics in comparison to other tools, like Splunk or Sumo Logic. If Dynatrace can come up with this replay feature, that would be great."
"Nginx monitoring service did not work out-of-the-box, so we had to tinker with it for quite some time."
"Every time we spin up an EC2 instance, we have to slap an agent on it and that is more work. So, if it could go agentless, that would be great."
"We have had to resolve a lot of things and had a lot of issues with the tool."
"C language integration requires manual implementation through the SDK, which is rather difficult and time consuming."
"On the side of the end user experience, I would suggest adding a new service for analyzing the backtrace of users."
"We have some issues with react user sessions."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."
"The demo that was provided to us is not working very well. At times, there are errors."
"Technical support can be slow and needs improvement."
"The stability is not great and should be better."
"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."
"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."
"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."
"We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"It could be more reliable using a database repository instead of a log repository."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"It should improve its integrations with various tools, especially service management tools."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
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