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Julius Loman
Senior consultant at a computer software company with 201-500 employees
Real User
Collects good amount of data, very easy to deploy, and scalable in any direction
Pros and Cons
  • "The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data."
  • "The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement."

What is our primary use case?

Dynatrace does application and platform diagnostics and monitoring and user experience management. Typically, in our region, we are seeing a lack of deep application platform management tools because most of the customers in our region don't use those tools.

We are using Dynatrace Managed and Dynatrace SaaS. It is the new Dynatrace. They had a legacy product called AppMon, but nobody is using that now.

Our customers mostly have on-prem deployments. In terms of the version, I always use its latest version.

What is most valuable?

The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data.

It is one of the most easily deployed monitoring products that I have seen in terms of scalability and installation. In 60 minutes, it is installed, and if you want to scale it, there are no issues. You just add another node, and in 15 minutes, it is done.

It is very stable. Our customers didn't have any issues with it in the last four to five years.

What needs improvement?

The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement.

For how long have I used the solution?

I have been using this solution for five years.  I'm a certified professional for Dynatrace, and I work for a Dynatrace partner in Europe.

What do I think about the stability of the solution?

Its stability is awesome and perfect. It is much better than the competitors that we have evaluated.

What do I think about the scalability of the solution?

Its scalability is awesome. It is really easy to scale in any direction. For SaaS, you don't have to think about scalability, and for on-prem, it is very easy.

It is mostly on-prem, and we have the largest US companies as our customers. The largest deployment has 200 to 300 users. They are not concurrent users.

How are customer service and support?

Their support is awesome. I get valuable answers from their support for all my tickets.

Which solution did I use previously and why did I switch?

I mainly have experience with IBM products. We stopped partnering with IBM because it was not suitable for this market. IBM is ten years behind Dynatrace. You can't compare them.

How was the initial setup?

Its deployment is really easy. It is one of the most easily deployed monitoring products.

Its maintenance is minimal. I worked with competitive products for more than 15 years. So, I can compare them. With Dynatrace, one agent is required. From time to time, there are issues that are typically very specific to the monitored environment. We have customers who have been using all the updates of all the agents for five years, and they have had no issues. Typically, when we have an issue in one of our environments, it is tied to the monitored application platform. We had no issues with Dynatrace.

What's my experience with pricing, setup cost, and licensing?

Its licensing is complicated or not transparent.

What other advice do I have?

I would definitely give it a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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