We performed a comparison between Datadog and Dynatrace based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: We conclude that Datadog edges out Dynatrace by a very slim margin. Users feel Datadog gives the best visibility, better integration, and helpful, timely support. The logs and error reporting are extremely useful to conduct analysis and root cause analysis. The setup, ease of use, and flexibility with dashboard creation and reporting are just some of the things that our users like best about Datadog.
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"It does everything we wanted it to do."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The monitoring so far has been good and we are happy with it."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"The stability of New Relic APM is very good."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The seamless integration between Datadog and hundreds of apps makes onboarding new products and teams a breeze."
"The feature I have found most valuable is when I can reuse existing monitors and alerts for new dashboards."
"The most valuable features are the dashboards and the reporting."
"Having a wealth of information has helped us investigate outages, and having historical data helps us tune our system."
"The infrastructure monitoring capabilities are really valuable. You can just log on and see everything that is happening within an IT environment."
"Datadog has so far been a breeze to use and set up."
"The application performance monitoring is pretty good."
"We have hundreds of microservices, and knowing how top-level requests weave throughout all of them is invaluable."
"Dynatrace has reduced our total headcount in operations and the mean time to detect and resolve problems. As a result, those challenging offline times are much shorter, if not non-existent, because of this solution."
"The most useful features are cloud monitoring, application monitoring, and alert notifications."
"Dynatrace helped us with root cause analysis of poor performing components of our applications."
"We use the Dynatrace AI to assess impact. Because it links to real users, it is generally pretty correct in terms of when it raises an incident. We determine the severity by how many users it is affecting, then we use it as business justification to put a priority on that alert."
"Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room."
"The initial setup is easy."
"I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot."
"The deployment itself is very easy and straightforward."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"I haven't come across any features that are lacking."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"They should bring the pricing down to be more competitive."
"I sometimes log in and see items changed, either in the UI or a feature enabled. To see it for the first time without proper communication can sometimes come as a shock."
"I would like better navigability across pages."
"The real issue with this product is cost control."
"We'd like Datadog to make the log storage cheaper."
"I often have issues with the UI in my browser."
"While the tool is robust with many different capabilities, users would greatly benefit from more examples in the documentation."
"I found the solution to be stable, I did not experience any bugs or glitches. However, some of the managing team did."
"The solution should provide alerts for cloud outages."
"The dashboard could improve."
"Dynatrace could be improved by having a fully functional applications and infrastructure monitoring feature. Their existing stack, which is SNMP-based, does not have full infrastructure monitoring, whereas if we compare it with other solutions like New Relic or Datadog, they have moved into infrastructure monitoring. The second improvement I would suggest is in regards to the cost. So far, Dynatrace is the most expensive APM that we sell, even compared to New Relic. I think they can improve a little bit in terms of the license pricing."
"The solution could improve on integration, cloud services, and making the configuration less difficult."
"The usability is worse than it used to be."
"It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic."
"Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible."
"We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment."
"The reporting could be better."
Datadog is ranked 1st in AIOps with 101 reviews while Dynatrace is ranked 2nd in AIOps with 32 reviews. Datadog is rated 8.6, while Dynatrace is rated 8.8. The top reviewer of Datadog writes "Provides insightful analytics and good visibility that assist with making architectural decisions". On the other hand, the top reviewer of Dynatrace writes "Good executive-level dashboards with powerful automation and AI capabilities, but the management interface could be more intuitive". Datadog is most compared with Azure Monitor, Amazon CloudWatch, Splunk, Elastic Security and AppDynamics, whereas Dynatrace is most compared with AppDynamics, Splunk, Azure Monitor, Elastic Observability and Instana Dynamic APM. See our Datadog vs. Dynatrace report.
See our list of best AIOps vendors and best Application Performance Management (APM) vendors.
We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
We also selected Dynatrace but for different reasons.
We were looking for a solution that integrated user experience to backend systems. The RUM data captured by Dynatrace and integration to the transaction trace is phenomenal.
Datadog was lacking in the APM space when we evaluated and was very limited specifically in real user monitoring.
I've seen an early preview of Dyantrace's latest logging capabilities and can say I'm very excited, to say the least. The solution is automated and traced. For a comprehensive solution to improve observability and reduce outage times we are very happy with Dynatrace.
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network monitoring capabilities that take into account their users’ need for the most in-depth and accurate information and solutions. It offers analysis powered by a cutting-edge and fully automated AI. This artificial intelligence is designed to spot in real time any issue that might appear in the network on both the code and the infrastructure levels. Network administrators will be offered an in-depth analysis of the issue. The report will show the nature of the problem, where in the network it can be located, and potential solutions that can be implemented. Dynatrace’s real-time reporting significantly cuts down the response time of administrators to issues.
Datadog’s network monitoring software does not offer AI reporting or analysis. While it does offer features that enable users to track issues in their networks, it does not offer anything that is as robust and in-depth as Dynatrace’s fully automated AI. Administrators have to go and constantly monitor the network for issues instead of receiving automatic notifications that can direct them to the problems at hand.
Dynatrace’s dashboards can take the data that the AI collects and lay it out for the administrative or executive teams in clear ways. It is easy to customize these dashboards according to what you need. In fact, the creation of dashboards is now automated. You tell the software what you want to see and it will build the dashboard for you.
Datadog offers dashboards that provide near real-time visibility. They track the health of the network applications and provide indicators of the network’s overall condition. These dashboards are somewhat easy to create. However, they lack the automation that Dynatrace provides.
Conclusion
While Datadog offers a solution that can provide effective network monitoring, Dynatrace’s features make it a better option. Its AI and automation make it a far more effective product.