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Datadog Logo
20,800 views|12,531 comparisons
Dynatrace Logo
20,759 views|12,594 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on Jul 20, 2023

We compared Datadog and Dynatrace based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:

  • Ease of Deployment

    The setup process for both Datadog and Dynatrace is generally seen as simple and uncomplicated. However, Datadog might necessitate some fine-tuning or the involvement of multiple teams, whereas Dynatrace is regarded as faster and easier to implement. Additionally, Dynatrace only requires a minimal deployment and maintenance effort, usually handled by one or two individuals even in larger settings.

  • Features

    Datadog offers useful features like customizable displays and data analysis, error tracking and log management, developer-friendly interface, and adaptable AI and ML capabilities. In contrast, Dynatrace excels in effortless setup, automatic infrastructure identification, intelligent problem detection, session playback, and comprehensive visibility and monitoring.

- Room for Improvement

Based on the feedback, Datadog could enhance its usability, integration capabilities, user interface intuitiveness, learning curve, monitoring of external websites, SSL security, and setup complexity. In contrast, Dynatrace could improve its user interface for management functions, handling of time zones, installation process, integration with network management tools, licensing process, documentation, and network performance monitoring.

  • Pricing

    Users have differing opinions on the setup cost of Datadog, with some finding it costly while others find it reasonable in comparison to other options. However, the pricing model lacks documentation and is confusing. In contrast, Dynatrace's pricing structure is complicated and not transparent, making accurate planning difficult. Despite being generally expensive, it provides good value for the money.

  • ROI

    Users have reported experiencing various benefits when using Datadog, including time savings and the ability to identify and address blindspots. On the other hand, customers have found Dynatrace to be highly advantageous in terms of return on investment, with cost savings and reduced downtime being key outcomes.

  • Service and Support

    The customer service and support for Datadog and Dynatrace have varying feedback. Some users appreciate the promptness and helpfulness of Datadog's support team, while others have experienced slow or unresponsive support, especially in the Asia-Pacific region. In contrast, Dynatrace generally provides responsive and available customer service, although some customers have encountered slower response times. Dynatrace's support team is praised for giving valuable answers, and they have a highly regarded customer success program called Dynatrace ONE. However, there is a need for improvement in terms of response time for both platforms.

Comparison Results

When comparing Datadog and Dynatrace, Datadog is regarded as simpler to set up and provides more flexibility and extra features. Users appreciate its dashboards, error reporting, user-friendliness, and the wide range of integrations it offers. On the other hand, Dynatrace is praised for its effortless deployment and automatic infrastructure detection, as well as its AI engine and visualization capabilities. However, users mention that improvements could be made to Dynatrace's user interface, licensing process, and documentation. Pricing and ROI experiences vary among users for both products, and customer service and support are generally satisfactory, with some room for enhancement.

To learn more, read our detailed Datadog vs. Dynatrace Report (Updated: March 2024).
757,198 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The application performance monitoring is pretty good.""Datadog helps us detect issues early on and helps in troubleshooting.""The solution has helped out organization gain improved visibility.""They have a very good foundation in capturing metrics, logs, and traces. It's a very nice tool for that and it allows you to apply these monitoring tools in almost any technology.""The integration into AWS is key as well as our software is currently bound to AWS.""It has scaled great. I haven't run into any problems anywhere that I've used it. They have handled everything that we have needed them to.""Datadog provides tracing and logging, whereas Dynatrace focuses on tracing, and Splunk is more of a logging tool. Datadog's advantage is that we don't need two tools.""Flame graphs are pretty useful for understanding how GraphQL resolves our federated queries when it comes to identifying slow points in our requests. In our microservice environment with 170 services."

More Datadog Pros →

"Our company gets quick response times and qualified responses from technical support, so that is good.""The solution offers a better overview of applications. It offers end-to-end monitoring, and the user experience is real.""The real-user monitoring is mostly used to gauge the difference in performance for multitenant applications, This is so we can discern if there are any local network or client-facing issues when we do a comparison between each customer. It is quite important for us to be able to identify a client-side issue, as opposed to a feature managed problem, because we're essentially providing managed services of business applications.""The web dashboards are quite useful, good looking, and easy to use.""It helps to improve code efficiency and has quicker performance analysis.""When collecting data with Dynatrace, we saw every single transaction that happened in real-time.""Dynatrace's power lies in its ability to inspect and chart transactions, and draw the PurePath tree. The parameters of the requests and methods can be selected to access the necessary information for efficient analysis.""The most valuable features for me are the dashboard panels because they enable you to monitor multiple applications in one single site."

More Dynatrace Pros →

Cons
"Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites.""Datadog needs more local Asia-Pacific support, and if they don't have a SaaS solution in Asia-Pacific, they should offer an on-prem version. I'm told that's not possible.""Some of the interface is still confusing to use.""Sometimes it’s difficult to customize certain queries to find specific things, specifically with the logging solution.""This service could be less costly.""The pricing is a bit confusing.""Could be a little more user friendly.""I've found that the documentation is lacking in certain regards."

More Datadog Cons →

"For an easy view of global and entity-specific configurations, a separate tile or pane aggregating these configurations should be implemented.""Pretty much every month there are new features. However, its information on those new features is scarce.""Scalability has improved quite a bit from the beginning.""The installation process had quite a few moving parts, so it was a little tricky getting everything to work in first go.""The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement.""​Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to support their customers.""There continues to be some opportunity to expose the infrastructure from a broader reporting standpoint. Overall, the opportunity is in the reporting capability and the ability to more flexibly expose or pivot the data for deeper analysis. Oftentimes, the solution is good at looking narrowly at information, but when you want to broaden that perspective, that's where the challenges come in. At this point, it requires the export of data to external systems to do this.""Every time we spin up an EC2 instance, we have to slap an agent on it and that is more work. So, if it could go agentless, that would be great."

More Dynatrace Cons →

Pricing and Cost Advice
  • "​Pricing seems reasonable. It depends on the size of your organization, the size of your infrastructure, and what portion of your overall business costs go toward infrastructure."
  • "It has always scaled for us. Cost scales up too, but that is not necessarily a bad thing. It's reasonable for what they're providing."
  • "Pricing and licensing are reasonable for what they give you. You get the first five hosts free, which is fun to play around with. Then it's about four dollars a month per host, which is very affordable for what you get out of it. We have a lot of hosts that we put a lot of custom metrics into, and every host gives you an allowance for the number of custom metrics."
  • "At my last company, we did see ROI, specifically around response time. We could get to mission critical things that were down and losing revenue on immediately. So, the product paid itself back."
  • "The pricing and licensing through AWS Marketplace has been good. It would be nice if it was cheaper, but their pricing is reasonable for what it is. Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items."
  • "It costs the same amount it would if we were hosting it ourselves, so we are incredibly happy with the cost."
  • "The pricing came up a bit compared to their competitors. It is not that the price has risen, but that the competitors have gone down. They keep adding more features that I would have expected to be baked in at a more nominal price. I have been increasingly dissatisfied with the pricing, but not enough to jump ship."
  • "It didn't scale well from the cost perspective. We had a custom package deal."
  • More Datadog Pricing and Cost Advice →

  • "Pricing is based on the number of servers monitored, so for big applications, it is a bit expensive."
  • "Licensing is a bit complicated for Dynatrace, and pricing is dependent on how much your organization invests."
  • "We found an issue within the first week of ownership that has been costing us more than the entire license cost."
  • "Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution."
  • "Getting the first agents installed, getting information, and coverage in a initial set of systems can be done in hours and with a low cost entry point."
  • "Price (of the product) is a major concern for all the clients I work with."
  • "The licensing model is confusing in solutioning clients for the number of hosts needed to deploy."
  • "The product is superior to others, but it comes with a price tag that is often difficult to position back to clients."
  • More Dynatrace Pricing and Cost Advice →

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    Answers from the Community
    Netanya Carmi
    reviewer1352679 - PeerSpot reviewerreviewer1352679 (IT Technical Architect at a insurance company with 5,001-10,000 employees)
    Real User

    We also selected Dynatrace but for different reasons.  


    We were looking for a solution that integrated user experience to backend systems. The RUM data captured by Dynatrace and integration to the transaction trace is phenomenal.  


    Datadog was lacking in the APM space when we evaluated and was very limited specifically in real user monitoring.  


    I've seen an early preview of Dyantrace's latest logging capabilities and can say I'm very excited, to say the least.  The solution is automated and traced. For a comprehensive solution to improve observability and reduce outage times we are very happy with Dynatrace.

    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good core… more »
    Top Answer:Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network… more »
    Top Answer:The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not… more »
    Top Answer:While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
    Top Answer:Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with… more »
    Ranking
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    Views
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    Comparisons
    12,531
    Reviews
    94
    Average Words per Review
    433
    Rating
    8.6
    2nd
    out of 22 in AIOps
    Views
    20,759
    Comparisons
    12,594
    Reviews
    15
    Average Words per Review
    468
    Rating
    8.5
    Comparisons
    Learn More
    Datadog
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    Dynatrace
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    Overview

    Datadog is a cloud monitoring solution that is designed to assist administrators, IT teams, and other members of an organization who are charged with keeping a close eye on their networks. Administrators can use Datadog to set real-time alerts and schedule automated report generation. They can deal with issues as they arise and keep up to date with the overall health of their network while still being able to focus on other tasks. Users can also track the historical performance of their networks and ensure that they operate at the highest possible level.

    Datadog Benefits

    Some of the ways that organizations can benefit by deploying Datadog include:

    • Gain an integrated view of the services and programs that IT teams are employing across their networks. Users can view and monitor all of the disparate programs that they have running across their networks with this one solution. They can track these programs across the entirety of the data’s life cycle.
    • Analyze and utilize massive amounts of data in real time. Datadog’s dashboards gather data in real time. Administrators can utilize their network’s data the minute that it becomes relevant to them. Decisions can be made based on the most current information available.
    • Keep your cloud network secured against digital threats. Datadog enables users to create alerts that will notify the minute that threats arise. IT teams and administrators can rapidly address any issue that comes up and prevent any existing problem from growing worse.
    • Easily get it up and running. Users can set up Datadog, configure it, and employ API integrations to connect it to external solutions with ease.

    Datadog Features

    • Customizable and prefabricated monitoring dashboards. Administrators are supplied with two different types of dashboards that they can choose from when they are setting up Datadog. They can customize the dashboards to fit any specialized monitoring need. Additionally, users can choose to use prefabricated dashboards that come with the solution.
    • Disaster recovery feature. Datadog has a built-in feature that enables organizations to continue functioning if some disaster strikes their network. If the network suffers damage, Datadog can restore lost data and infrastructure. Should a digital threat do damage to the network, Datadog ensures that the damage is not irreparable.
    • Vulnerability scanning tool. Users can keep ahead of threats to their networks by employing Datadog’s vulnerability scanning feature. This tool scans the entirety of a user’s network and warns them if a vulnerability is detected. Users can then move to patch these holes in their security before the threat to their network can escalate.

    Reviews from Real Users

    Datadog is a solution that stands out when compared to many of its competitors. It can offer organizations many advantages. Two major advantages are the dashboards that users can create and the monitoring capability that it gives system administrators.

    A senior manager in charge of site reliability engineering at Extra Space Storage writes, “The dashboards we created are core indicators of the health of our system, and it is one of the most reliable sources we have turned to, especially as we have seen APM metrics impacted several times lately. We can usually rely on logs to tell us what the apps are doing.”

    Housecall Pro’s senior director of DevOps writes, “We value the monitoring capability since it allows us to be pushed alerts, rather than having to observe graphs continually.

    Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

    Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

    • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

    • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

    • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

    What does Dynatrace offer?

    Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

    • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

    • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

    • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

    • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

    • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

    • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

    Reviews from Real Users

    Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

    Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

    A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

    Sample Customers
    Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company14%
    Comms Service Provider11%
    Pharma/Biotech Company5%
    VISITORS READING REVIEWS
    Educational Organization30%
    Computer Software Company12%
    Financial Services Firm10%
    Manufacturing Company6%
    REVIEWERS
    Financial Services Firm28%
    Insurance Company9%
    Computer Software Company9%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Educational Organization27%
    Financial Services Firm18%
    Computer Software Company8%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise20%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise38%
    Large Enterprise46%
    REVIEWERS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise33%
    Large Enterprise57%
    Buyer's Guide
    Datadog vs. Dynatrace
    March 2024
    Find out what your peers are saying about Datadog vs. Dynatrace and other solutions. Updated: March 2024.
    757,198 professionals have used our research since 2012.

    Datadog is ranked 1st in AIOps with 94 reviews while Dynatrace is ranked 2nd in AIOps with 16 reviews. Datadog is rated 8.6, while Dynatrace is rated 8.8. The top reviewer of Datadog writes "Easy to set up and good UI but needs better customization capabilities". On the other hand, the top reviewer of Dynatrace writes "Allows us to monitor application performance, underlying infrastructure, and relationships with Smartscape technology". Datadog is most compared with Azure Monitor, New Relic, AWS X-Ray, AppDynamics and Elastic Observability, whereas Dynatrace is most compared with New Relic, AppDynamics, Splunk Enterprise Security, Elastic Observability and Azure Monitor. See our Datadog vs. Dynatrace report.

    See our list of best Log Management vendors, best AIOps vendors, and best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.