Dynatrace Reviews

Our primary use case for this solution is infrastructure and application monitoring. A total of 90% of our applications are on-premises and we are moving to the cloud, and this solution is helping us monitor that transition.

This solution has helped our organization on multiple occasions. The synthetic monitor came in particularly handy. We also deploy the solution to monitor hundreds of our customer-facing sites for any outages, etc.

The feature I found most valuable when it comes to this solution is the AI engine. It can correlate and collate different types of alerts and show us the most probable root cause.

I would say that this solution's reports are lacking a little bit, and because of this, you have to rely on API to fetch and pull data. I think they could have done a bit of a better job by providing a more user-friendly search from a reporting perspective.

I have been using this solution for about five years.

I would rate the stability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best. The reason for this rating is that we pay for premium support with them.

I would say that five years ago when we did the initial setup, we had some issues. However, I think that this process has changed since then.

I would say that we have seen a return on investment.

We are typically about a version or two behind. We are on the managed solution.

Our model of deployment is on-premises. I would say there are a couple of thousand users of this solution in our company. We are also planning on increasing the usage as our apps migrate to the cloud.

I would advise other people looking into solutions, to do their homework beforehand and not assume that by deploying all the tools everything will automatically work, so there's still a lot of configuration involved.

I would rate this solution as a whole an eight, on a scale from one to 10, with one being the worst and 10 being the best.

We use Dynatrace as an end-to-end monitoring solution to monitor all our cloud and on-premises infrastructure and applications. We use Dynatrace to monitor everything except storage, backup, and network devices. Our e-commerce front-end applications are completely monitored on Dynatrace.

I like the solution's tracing feature. There's a technology called PurePath in Dynatrace that helps us trace the end-to-end request for a service call. It starts tracing or capturing from the moment a user accesses our website, opens the browser, and clicks on login till it reaches our endpoint, the application server with the database server.

It will capture all the traces, including the number of requests, the response time, the number of calls made, the number of errors, and the root cause of each error. Dynatrace provides real user monitoring with APM.

Dynatrace is not great for network monitoring. Network monitoring can be done with a bit of customization. Although it provides end-to-end tracing from server to application, you don't get end-to-end tracing for network devices because it uses the SNMP protocol to discover them.

It will not get coordinated with the Dynatrace agent. That protocol is entirely different. It would be good if Dynatrace could come up with some feature that can help us pull the network tracing along with the application tracing. Dynatrace could improve the visualization part in log analytics because it is not as great as Splunk.

Dynatrace does very good monitoring for Azure cloud monitoring, but for GCP, it is not as great as Azure. The solution should improve from Google Cloud monitoring.

I have been using Dynatrace for six years.

I rate the solution’s stability a nine out of ten.

I rate the solution’s scalability an eight out of ten.

The solution's technical support is very good and very much available.

Positive

The solution's initial setup is very simple. You never get any monitoring tool as simple as Dynatrace. You just have to deploy one agent, and it's very straightforward.

Dynatrace is easy to install and manage. It is simple and saves a lot of time. It is quite easy to manage, and anyone with basic IT knowledge can be a Dynatrace administrator.

Dynatrace is an expensive solution.

On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a five out of ten.

Datadog is Dynatrace's main competitor. It is cheaper than Dynatrace. However, Datadog's instrumentation is manual and time-consuming, and it requires a lot of effort. In contrast, Dynatrace can be set up in half an hour. Setting up Datadog requires a lot of manual effort and is not as easy as Dynatrace. Presentation-wise, Datadog's look and feel are not as impressive as Dynatrace's.

Technology keeps evolving. In my experience, we recently migrated our application from Azure VM to microservices hosted in Kubernetes. Some requirements were there, especially with GCP. Using the solution does not depend on the company size but on the requirement. Whoever uses an e-commerce ordering website must have Dynatrace. I would recommend Dynatrace to other users.

Overall, I rate the solution a nine out of ten.

Our company uses the solution to identify performance issues. Our database is in Oracle and our user interface is Maps. The solution helps us to gather required information and manage systems. 

For example, we just had a big data center issue with cluster settings, voting, and updating. The solution captured the issue and showed us that shutting down the data center would not solve the problem because data was not flowing from the DR side. This is one of the best use cases because the solution captured the issue so well that we didn't need help from another application or database team. We were able to identify the issue, correlate it, and provide information immediately. 

It is very easy to create customized dashboards.

The solution is more user friendly than other application performance products.

Issues are identified more accurately than with other products. 

Though I have never used it, I hear that the container platform could include more value-added features. 

I have been using the solution for one year. 

The solution is stable, includes good vendor support, and provides frequent updates. 

The solution is easy to scale through the active gate. 

We have more than 100 users across our infrastructure or enterprise applications and plan to increase usage in the future.

I have only interacted with support a few times but the team works closely with them and gives good feedback. 

I rate technical support an eight out of ten. 

Positive

We are currently migrating from AppDynamics to the solution. 

AppDynamics is moving toward a fast model and has a few issues with vendor support. It also requires multiple agents for each function. For example, a Java-related APM requires the installation of another agent. 

The solution is a bit higher priced than AppDynamics but is more user friendly and only requires one agent, so our application teams prefer it. 

The setup is very straightforward and it is easy to onboard. 

I rate setup an eight out of ten. 

We use Great Logics provisioning tool to install the solution's agent, package it, and distribute it to end users. Installing and provisioning takes about five minutes. 

There is no maintenance because upgrades happen from the centralized server. The process is much simpler than other products because many of them require another agent for upgrades.  

The pricing is a bit on the higher end and more expensive than AppDynamics. 

When we compared the solution with other APM tools, we found that its features and uniqueness balance out the price well. 

Pricing is rated a six out of ten. 

I recommend the solution, specifically if you want to find your root causes before issues become bottlenecks. 

The solution is a really good product and I rate it an eight out of ten. 

We use the tool for performance analysis, root cause analysis, issue identification, and understanding the impact of technical glitches on business. We use performance dashboards and business dashboards.

The product helps us identify issues in the application and get to the root cause immediately. We can understand why a client experiences slowness, whether it is due to DB or some issue at the front end. It could also be an issue relating to their zone. We can also use the tool to understand the impact of the technical issue and the loss to business.

PurePath is one of the best features. We can add tags to the dashboard that we create. Synthetic user creation is also a good feature.

PurePath must be more robust. Dynatrace detects problems at a higher level. When we select a time zone and identify the problems, we should get a detailed analysis of the impact directly. We shouldn’t have to drill down to get that information since the solution already has the details of the exceptions. We have to create tags for some log-ins. It should be handled automatically to reduce tagging.

I have been using the solution for four to five years.

I rate the product’s stability an eight out of ten.

I rate the tool’s scalability an eight out of ten.

While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and conversations between me and the support team. It took a reasonable amount of time to solve the issues.

Neutral

I have used Nagios and PRTG. I started using Dynatrace because my company decided to switch to it.

I rate the ease of setup a seven out of ten.

The solution is not cheap.

It’s definitely a good tool. It is a perfect combination of technical and business. It enables us to identify and make dashboards related to hardware, application, and business. Overall, I rate the tool a seven out of ten.

Dynatrace is a strategic application performance monitoring tool. We use it for every use case related to monitoring applications. We use the SaaS solution to monitor on-premises.

We also use Dynatrace for monitoring third-party applications and our own applications.

Dynatrace has the most features compared to other products we looked at. However, the best thing, in my opinion, is the support from the Dynatrace team. They provide a success manager and a team of engineers who are quick to answer questions and provide help. They even assign architects and engineers to ensure our productivity with the tool.

Dynatrace is a complicated tool that requires time and investment to fully understand. It's not something you can simply turn on and use. You need a dedicated team to use it.

So, the only challenge is that it's an extensive tool that requires a significant amount of time to learn.

Moreover, Dynatrace delivers new functionality every month. They have a space on their website where you can request new features, and they actively monitor it. They provide feedback and ask questions about the requested features. Suddenly, those features appear in the product. Dynatrace is really good at incorporating user suggestions. So, there's nothing that I want to add that they haven't already considered.

I've been using Dynatrace for about three to four years. We are using the latest version since it's a SaaS solution. It's always up to date.

Dynatrace has been very stable without any issues. I would rate the stability a solid ten. 

Dynatrace is massively scalable. I would rate the scalability a ten out of ten. 

We have around 200 users using this solution in our organization.

The support has been exceptional.

Positive

The initial setup is actually really easy to install. It's a quick process. You can turn it on and load the SaaS Dynatrace solution in just five minutes. 

However, there is additional configuration and tweaking that may take years to optimize fully. The interface configuration is not easy; given the tool's complexity, it requires time to become familiar with it.

There is maintenance involved. Dynatrace releases patches every two to four weeks. The only painful part there is the agents we run on-prem and on our servers, it needs the agent the application needs to restart.

So, sometimes you delay the update to minimize disruption but the patches are sent to us every month.

Dynatrace is expensive, but it offers good value for the money. I would rate the pricing a seven out of ten, with one being cheap, and ten being expensive. It is not cheap; it could always be cheaper. 

The license has recently changed to a yearly subscription model. So, it's an annual subscription. We pay even more to have an engineer as part of our team for two days a week. It incurs an additional cost.

I would say to go for it. You won't regret it. Dynatrace has been an awesome product. The complexity of Dynatrace arises from its vast array of features and settings. It takes a considerable amount of time to learn and understand all the options it offers. 

Overall, I would rate the solution a ten out of ten.

Our primary use case for this solution is for checking site vulnerability to see if the applications are up or down and if they're running fine.

This solution has helped our organization by allowing us to check for site vulnerability and performance, which in the end helps us save money.

The most valuable features for me are the dashboard panels because they enable you to monitor multiple applications in one single site.

In the next release, I'd like to see more portables included regarding the screens.

I have been using this solution for about three years.

I would rate the stability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best. There are some 50 people using this solution in our organization.

I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

Positive

The deployment process was easy as the vendor just had to give us access.

My impression is that their pricing plan is moderate.

Our deployment model is on-premises.

I would rate this solution as a whole a nine, on a scale from one to 10, with one being the worst and 10 being the best.

My use case for Dynatrace is monitoring, including server monitoring. I use the tool to analyze what's wrong with the server, detect high memory utilization and any IO network problem, and monitor network traffic.

I use Dynatrace to find errors and the root causes of the errors, including information on which carrier is giving slow response times.

Dynatrace has multiple features that I need, but I love that you can analyze traffic, including any bottlenecks. I also find the tool user-friendly and has an easy-to-navigate interface.

Dynatrace is also easy to integrate with other tools.

For a new user of Dynatrace, the tool is not easy to understand, so this is an area for improvement. Initially, you'll need an expert to advise you on monitoring and analyzing data. Before using Dynatrace, you need to learn from an expert.

I've been using Dynatrace for three years.

Dynatrace is a stable tool.

Dynatrace is a scalable tool. In terms of scalability, it's an eight out of ten.

I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating the support a ten out of ten. It was excellent.

Positive

My company went with Dynatrace because it's a very popular tool in the market for server monitoring. Most of the companies where I'm based use it.

The initial setup for Dynatrace was easy, though it was the client who installed it, and I only accessed the URL. Deploying the tool took two to three hours.

I have no information on the cost of Dynatrace.

At the moment, I'm using Dynatrace.

More than fifty people use the tool within the company.

I'd tell anyone planning to use Dynatrace for the first time to review the tutorials and check how to analyze data on the tool.

I'm giving Dynatrace a score of eight out of ten because it's not easy to understand the tool entirely if you're a first-time user.

I'm a Dynatrace customer.

We use it for infrastructure monitoring and real user monitoring on our website, i.e., monitoring how users interact with our website and digital experience. We use it to track if our website is up using synthetic monitoring, which we use for our website and mobile app. We use Dynatrace to track complete observability through our infrastructure to our digital apps. 

We are able to share information easier and improve user experience.

When a ticket is logged in Dynatrace, it automatically goes to the correct support team. There is no manual intervention, which saves time. We are saving probably $30,000 to $40,000 annually because we are not employing several people to do this work.

Dynatrace’s ability to help us visualize and understand our infrastructure, and to do triage, is very good. It provides a Smartscape view, which gives us an overall view of the topology. When a problem is raised, it draws out where the issue lies and also suggests the solution. This brings down mean time to restore very quickly, helping the resolution.

The fact that the solution is a unified platform has very much changed the way our teams work and collaborate. It brings teams together, because they are able to screen share, especially during COVID. Then, we are able to talk about the exact same thing.

The automated discovery and analysis help us to proactively troubleshoot production and pinpoint the underlying root cause. If we are seeing error messages in our website for users who are seeing an error page, then we are able to go into the user's session, look at PurePath and the code, and see the reason why this is occurring in the back-end code.

If a user experiences an issue on their mobile, e.g., where they can't generate a ticket nor generate a benefit from our application, then it will automatically log a ticket. That will then feed into a database where the customer is contacted proactively.

Dynatrace uses a single agent for automated deployment and discovery. This helps our operations because we can bake that into an Amazon Machine Image (AMI) and roll it out.

The solution gives us 360-degree visibility of the user experience across channels. This is important in our environment. This helps us meet business goals because we are able to interact and serve as many teams. So, product managers and project managers are able to give metrics or data feedback to any team suitable from a developer to the C-level.

The key feature that stands out is being able to track real users within our website. We can feed this back to the developers and project teams, shaping what we develop next. This allows us to be proactive.

The AI capabilities are very good. This allows us to automate what we call AIOps. Any incident or alert raised from Dynatrace automatically goes into our ITSM tool. This saves a lot of money, probably $30,000 to $40,000 a year.

We have the Kubernetes module enabled. We can track pods, namespaces, and the performance of them. Dynatrace's functionality in this area is very impressive. It allows us to see the pure topology of our infrastructure and how the microservices interact. It also gives us a one-stop shop for checking the health of Kubernetes.

We offer Dynatrace as a service. Anyone in the business can use it. So, management is pretty easy.

We use the Dynatrace AI to assess impact. Because it links to real users, it is generally pretty correct in terms of when it raises an incident. We determine the severity by how many users it is affecting, then we use it as business justification to put a priority on that alert.

We use the solution’s real user monitoring, Session Replay, and synthetic monitoring functionalities. We use synthetic monitoring for reporting to get a definitive answer if anything is up or down. We will use sessions to check the health of our website and measure user experience. We also use it for feedback on a release and how it is affecting our end users. We use Session Replay to investigate issues that our users are experiencing.

I would like a testing module focused on quality gates.

I have been using Dynatrace for two years.

The stability is very impressive. We haven't had any downtime.

No maintenance is required because it is a SaaS solution.

Because it is an automated deployment, you can scale it up quite easily.

We have scaled the solution to AWS. We have not encountered any limitations in scaling to this cloud-native environment.

There are maybe more than 100 people working on Dynatrace: product managers, project managers, architects, developers, C-level, IT operations, service delivery managers, service managers, and testing.

The technical support is very good. They are always there and able to answer any query.

We previously used AppMon.

The initial setup is straightforward. You just install it, then automatically put it on. We did this in one big bang overnight, taking probably five hours.

We deployed it data center by data center. We grouped the application service together, then we had an offshore team sign off the health of the service before we went live. We also did a thorough testing strategy two weeks beforehand. So, we installed it on all test services and made sure there weren't any negative impacts by installing the agent.

We have seen ROI through the cost savings of manual work. Automation saves a lot of time.

As a result of the automated discovery and analysis, 60% to 70% of our manual work has been automated.

Dynatrace helps DevOps to focus on continuous delivery and shift quality issues to pre-production. This frees up time for developers and also provides constant feedback for continuous improvement.

The solution has decreased both our mean time to identification and mean time to repair by about 70%.

We have used Dynatrace to identify problems and trends. Identifying problems and trends has allowed us to fix underlying problems, which then leads to more uptime.

Dynatrace has decreased our time to market with new innovations/capabilities by about 50%.

It has saved us money through the consolidation of tools.

The pricing and licensing are fairly competitive.

We also briefly looked at AppDynamics. We decided on Dynatrace because of PurePaths, which provides the code that goes between applications and the service. This has provided overall observability.

You need to plan how it will be consumed within the company and assign a product owner to make sure uptake is there.

We have 100% adoption. Everyone who needs to use it, uses it.

I would rate Dynatrace as a nine out of 10. 

We have been working with Dynatrace primarily for observability. We utilize the solution across various industries, including retail, financial services, insurance, and manufacturing. Our focus is to provide comprehensive monitoring and observability as part of our managed service provider (MSP) offerings. We offer extensive customization and value addition to the data provided by Dynatrace.

The solution enables us to deliver tailored services to our customers, including generating customized measurements, KPIs, and dashboards. This enhances our ability to provide detailed and valuable insights to our clients.

The observability provided by Dynatrace is extremely valuable. It allows us to achieve transparency and gain comprehensive insights into our operations.

The pricing model of Dynatrace is somewhat confusing. Currently, the industry is adapting to a consumption-based pricing model instead of a traditional licensing model, which might take some time to get used to.

We have three years of experience working with Dynatrace.

The scalability of Dynatrace is extremely easy.

I cannot provide specific details about their technical support as I am not in charge of that aspect.

Positive

Our company adds substantial value to the solution, making the pricing fair and providing significant value-added services to our clients.

The shift to a consumption-based pricing model from a licensing model is something new. Customers need to adapt to paying per consumption.

The value of Dynatrace is in its observability feature, but understanding the pricing model can be intricate. Ensure you have a good grasp of how the consumption-based model works.

I'd rate the solution nine out of ten.

With Dynatrace, my company pretty much utilizes it to try and catch performance issues before certain issues get created on our online banking platforms, as well as for technical performance issues in our internal systems and to make sure that our users get the best experience. The aforementioned details consist of three use cases. Obviously, my company stopped using some of Dynatrace's features since we started getting a few issues as certain services have gone down or been degraded. With Dynatrace, my company receives pop-ups on our site in terms of an alert to which we can react if needed, and it helps us minimize any negative impact on our clients or business stakeholders.

With Dynatrace, I think I like its ability to dive deep down into each service and application at the code level. You can see Dynatrace interacting with other applications, so it gives you a good understanding of where things go wrong. I think it is just that Dynatrace gives you great observability on your platform.

With Dynatrace, there is nothing that I would like to see improved in the product right now. Dynatrace pretty much fits in and meets all the checkboxes or requirements of my company. I know that a new product from Dynatrace will be launched soon, and my company may plan to move to it, so I think all the requests from my company's end related to Dynatrace may actually get covered in the new product.

From an enhancement perspective, I would like Dynatrace to focus on areas related to cognitive AI since it can help its users better understand their problems. With AI-related enhancements in Dynatrace, I can talk to the tool in English. Instead of getting some codes from the tool, Dynatrace can tell me the problem in a normal and understandable English language. If I am not mistaken, the aforementioned AI-related area may actually be released in the new version of Dynatrace.

I have been using Dynatrace since 2013, making it almost ten years.

It is a 100 percent stable solution.

Dynatrace is a highly scalable product since it is a SaaS-based application. As it is a SaaS-based application, you can deploy ActiveGate wherever you need it or closest to your environment.

Though I cannot check the list of the users who use the solution and don't have access to see the number of old users, many people use the solution. It would be close to around 300 users presently who use Dynatrace.

The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's technical support team is always quick to respond, and they always have answers to our questions.

I rate the technical support a nine out of ten.

Positive

I have experience with SolarWinds and Applications Manager from ManageEngine. I predominantly use Dynatrace.

The pros of Dynatrace are that you are able to drill down to see in-depth how your application is performing, how your host is performing, and how your business services are performing, right from the cloud level down to the codes. The con of Dynatrace is that, at times, because it has so much information, it becomes difficult to see the root cause of your problem, and then you have to dig around to find the root cause.

The initial setup of the product is a relatively easy process since it is a SaaS-based platform. Previously, with Dynatrace, my company had it deployed on an on-premises model. Currently, when my company deals with the setup processes of the product, it is really easy since you just install the agents on your server or on your hosts, after which the product starts to do what it needs to do, and then you can just create your dashboards and alert systems. If you understand the application, the setup phase is a really simple process.

The solution's deployment and maintenance processes are handled by a team consisting of four members for both South Africa and the UK, and they also readily function as a support team. In terms of deployment and product administration, you can know how to utilize the tool from a much broader base.

Owing to the fact that Dynatrace is a SaaS-based product, there isn't much maintenance required. My company only subscribes to the services provided by the solution, and Dynatrace looks after the maintenance part, a major reason why only a small team is required to administer it.

I recommend Dynatrace to those who plan to use it since it is a Rolls Royce of monitoring tools with which you can't go wrong. Dynatrace gives you exactly what you want. There are no comparisons to Dynatrace with any other tool out there in the market.

Dynatrace is a brilliant product.

I rate the overall product a nine out of ten.