Dynatrace Reviews

Dynatrace is a very good solution to monitor both application performance and the underlying infrastructure. It's good to analyze all the relationships with Smartscape technology. It's very useful to understand all the dynamic relationships of the application stack, including all the hardware and dependent components. We always use the latest version. 

We deploy it on-prem and on cloud. The SaaS solution is deployed on AWS.

The infrastructure manager or application or database manager will be using this solution. You can also have a CIO or CFO type of dashboard since there's business value and you can monitor the components. You can decide what is the total output provided by those applications.

Smartscape is a valuable feature. They also have a technology named PurePath. PurePath is the distributed tracing data. Previously, we called it distributed tracing. Including all the stacks, you have the full visibility of your solution, the impact of the hardware, and all the operating system dependencies. You can analyze if you have any software change which has impacted your performance.

They're doing vulnerability assessments of the application stack by using OneAgent. It's a never-ending story if you are trying to be sure your application is also secure. So, they could improve in that area, but they have started doing that.

They could definitely add additional components since the technology is driving from different perspectives. So, they should follow up with all the new components and new versions of the suite.

The price could be lower.

I've been using Dynatrace for two years.

I haven't seen any instability. Even their SaaS platform is always up and running. We haven't seen any issues on-prem since their components are already clustered. You can implement multiple servers to have the solution.

It's very scalable for tens or hundreds of servers. We didn't see any scalability issue. Some customers have over 10,000 applications monitored by Dynatrace.

We had several calls to their support organization, but we have had a very good response from them. Even the Mission Control functionality within the solution is handling most of the log collection. They can reach your server to understand the situation, and they can do a dynamic upgrade of the solution. So, it's very good and very powerful.

I would rate them 5 out of 5.

I'm using alternatives in several customer cases. Dynatrace is the best solution in the market, but because of the price restrictions and also the relationship of vendors, we use other selections in certain environments.

Setup is very easy, and it's easy to implement. I would rate setup 5 out of 5.

Since I'm representing different use cases and different customers, we see different needs. For all of them, including having a SaaS-based approach or having on-prem deployment, it's always a matter of minutes to get some results. The amount of servers is always changing. But we are mostly targeting SaaS customers who have hundreds or thousands of servers for their application stack.

I'm the business development manager and also the pre-sales of the solution in our company. I'm mostly doing the POCs and also leading the implementation since it's very easy. Mostly, I'm in front of our sales and also including the implementation timeframe as the customer success manager for the customers. 

The amount of people needed for deployment and maintenance depends on the size of your environment. If your environment is not up-to-date, your environment is not handled by the operations team. This is not the case for Dynatrace.

Our customers have seen ROI. It's very high. I would rate it 5 out of 5.

Dynatrace is usually paid on a yearly basis. You can also have an upfront three-year contract and pay each year, and you will have better pricing. Pricing is always dependent on the industry and the region. Since we are in Turkey, we have a very big push from customers for the discount levels. It always depends on the customer and their project situation.

There are additional costs to the standard licensing fees. If it's a SaaS-based approach, then all the platform cost is included. But if it's on-prem, you have some additional costs. Their pricing structure is a little different if you are using it on-prem without Mission Control.

I would rate them 4 out of 5 for pricing.

Our customers evaluate other solutions like New Relic APM. If they need to have it on-prem, they are mostly including Instana and sometimes Cisco AppDynamics.

Dynatrace has great output and very successful implementation in most cases, including the microservices, the new technology components, and the monolithic architectures of classic Java and .NET applications. They are very good technically but usually very expensive. That's why customers are always evaluating other alternatives to understand what is the final cost of the project.

I would rate this solution 9 out of 10.

My advice to those looking to implement this solution is to include Dynatrace in their evaluation and try to understand if the other solutions can have similar results with their footprint. It depends on the environment. If it's mostly a newer environment like microservices and just Kubernetes or that type of environment, they can also have some outputs with Instana. But if it's monolithic and there's old stuff in their environment, they can have some outputs with AppDynamics. 

Dynatrace includes all of the technologies from old to new. They are very powerful. So, I strongly suggest having them in the evaluation period.

It tells me everything I need to know. It tells me what the transactions are. The AI provides you with advancements or degradations in what is happening. 

It gives me visibility into everything, from transactional logs to services and processes to the OneAgent installed on the box, which tells me it's talking to systems that are in development and it shouldn't be.

The most important takeaway is simply the compute. Simply understanding how much, or, the resource adoption across the board. Back in the day, for example, I would need 128 gigs of RAM to run SQL. You don't need that any longer. Having the performance and true metrics of what's going on, as well as scaling your environment to its optimal performance.

Dynatrace works perfectly.

Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring.

What is web interaction as it relates to Synergy, or when it comes to using web-based, phone-based, or apps published on end-user devices, it's fantastic in terms of performance, and code. Even if you run the release and discover that the update you just released is causing a degradation in performance, auto-release will restore the old code without missing a beat.

I believe that something related to IoT devices should be improved.

I have been using Dynatrace since 2018. It's been four and a half years.

We are using both a SaaS and an on-premises version.

It is both on-premises and hybrid.

They are hosted by Google, Microsoft Azure, as well as AWS.

Dynatrace is a stable solution. It's rock solid. We have never had an issue.

Dynatrace is scalable. I would rate it a nine out of ten.

We have an application, management, and support teams looking into things. We have our help desk and service desk looking at various dashboards. Certain dashboards are being examined by our developers. It is frequently used by between 60 and 80 people.

I believe we are currently using all of the functions and features. It's operational, it's production, it's living and breathing.

I would rate the technical support a four out of five.

Positive

We were looking at Dynatrace at the time, and then there was AppDynamics or something like that, I believe, which Cisco eventually purchased. Dynatrace's maturity level at the time far outstripped that of anything else on the market.

In 2018 it was a superior product.

The initial setup is straightforward. I'll be up and monitoring in four hours. The on-premises installation was a little more difficult due to network firewalls and so on. Overall, it went well.

This solution can be deployed and maintained by four people.

For us, the most important thing was to get OneAgent out everywhere. Once we had the OneAgent in place, we began building out, and understanding what applications are present, and start developing the monitoring aspects. Not just from conventional RAM CPU calculations, but truly looking at the applications, and examining the Java functions, as well as the MongoDB functions.

Having all of that information and being able to create dashboards to communicate it not only to the higher-ups but also to the developers doing the development, who must understand that they must be very smart with their code.

We are a consulting company. Within our organization, we have a Dynatrace division. However, for this installation, in particular, we collaborated with Dynatrace on product implementation.

We saw a return on investment. The downtime has been reduced, which is significant in and of itself.

I would rate the return on investment a five out of five.

I am not aware of the licensing fees.

We evaluated AppDynamics.

I would recommend following the instructions. It's easy to understand.

Nothing is very perfect. I would rate Dynatrace a nine out of ten.

I primarily use the solution for mobile monitoring and service management. 

The monitoring is very good.

We like that the solution has the ability to drill down so that you can see your payload. 

The solution is ideal for large companies. 

I'm not sure if there are improvements needed. I don't work actively with it. I sit at the management level.

The solution is a bit pricey. As a result, you can't shift quite so easily, and you always are testing in production.

It's not the best solution for small-scale companies. 

I've been using the solution for five years.

The cost model for developers, et cetera, is too expensive. It's not very affordable for small companies. 

I am just a customer and an end-user.

I'm using the latest version of the solution. It updates regularly.

I'd rate the solution eight out of ten. I'd advise users to try it out. However, it's more for large-scale companies and not really the best for smaller organizations. 

We use Dynatrace for monitoring. It does have AI capabilities but the system needs more time to learn before we receive any benefit. 

When integrating this solution with any third party applications, there is an additional cost to pay. This can make the solution very costly to use. 

I have been using this solution for six months. 

This is a stable solution. 

This is a scalable solution. 

We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support the solution and we haven't had support from Dynatrace in the past six months. 

Before Dynatrace, we were using Cisco AppDynamic.We changed to Dynatrace because Dynatrace is more popular and they have a good reputation in the market. 

The deployment process is better than with AppDynamic. It requires one, knowledgable agent to handle the set up.

We purchased a subscription for one year and it is an expensive solution for a large enterprise like ours. 

I would advise others to fully explore Dynatrace because it is more expensive than other tools. It is important to educate yourself on the solution to fully understand if it is suitable for your business. Not understanding this upfront, could cost you more money in the long term. 

I would rate this solution a five out of ten. 

Regarding the use case for Dynatrace, currently, my company is working on a UK-based project in the telecom industry. I'm working as one of the leads on the Dynatrace side. The project has three vendors supporting it as it's a massive project.

My role in the project is installing new agents, giving support for any BAU issues that arise, and creating dashboards. My company works with different vendors, such as IBM and TCS. It's the vendors that support RUM (real user monitoring) and licensing. On the other hand, my company handles agent deployments and gives that over to the application team. Whenever there's an issue, I assist in finding out the root cause and fulfilling requests such as creating new dashboards, customizing dashboards, etc.

One of the most valuable features of Dynatrace is that it offers good visibility. It's better than other APM tools. You're not required to use a different technology when you have Dynatrace because it will work whether you're hosting it on Windows or Linux.

For example, Dynatrace can do full-stack monitoring for a particular server if you use it on the Windows platform. Whatever application is running, you can monitor it thoroughly, even the services, processes, and environment.

I also find the minimal configuration and one-time deployment of Dynatrace valuable and that you can do both infrastructure monitoring and application monitoring on Dynatrace. You can also restrict the feature. For example, if you don't want to do infrastructure monitoring, you can limit that feature.

What needs improvement in Dynatrace is its dashboard. Creating dashboards in Dynatrace is good, but compared to Grafana, which is integrated with Broadcom DX APM, the resulting dashboard in Dynatrace isn't as clear. The Dynatrace dashboard needs to be more graphic.

Since I'm not using the latest version of Dynatrace, I cannot share what additional feature I'd like to see from the solution. I would need to use the latest version first to see if there's anything I'd like added to it.

I've been working with Dynatrace for the last three years, and I'm still using it.

Dynatrace is a very stable solution.

Dynatrace is a scalable solution.

My team reaches out to the Dynatrace technical support team whenever there's a connectivity issue, an issue with dashboard creation, or a log that needs clarification. I used to contact the vendor via email and create a request for the Dynatrace support team.

Support is good, but it needs a faster response, so I'd give it an eight out of ten.

Positive

I prefer Dynatrace over other APM solutions because it's the best in the market, except when compared to the visualizations in the Grafana dashboard. Dynatrace has a host-based deployment, so unlike other solutions that require you to create supporting files and packages based on the application and server, in Dynatrace, as long as the application runs on Windows or Linux, that's it. You don't need to gather files or do anything else. Other APM tools require you to select the application type, and then you need to download the right package. You need compatibility when you use other APM solutions, which is a big headache, unlike Dynatrace, so I like Dynatrace better.

Dynatrace is easy to deploy. It won't take more than two minutes to deploy one agent, but getting approval, summarizing the changes, and the change request concerning the service ticket getting approved is what's taking longer.

I deployed Dynatrace, so it was an in-house deployment.

A different team handles the licensing for Dynatrace.

I evaluated Grafana and Broadcom DX APM.

I'm working with Dynatrace. I'm using an older version of the solution.

Within the company, eight people use Dynatrace.

The solution is straightforward to maintain.

Even if I have three and a half years of experience with Dynatrace and a total of eleven years of experience with other APM solutions, my only advice to new users or anyone looking into implementing Dynatrace is that it's a good tool. However, I still need to dig deeper into the solution to give more advice.

My rating for Dynatrace is ten out of ten.

We are a solution provider and this is one of the products that we implement for our clients. We use Dynatrace both on-premises and in the cloud. Our use cases involve monitoring application performance. We are also able to see how the underlying infrastructure is performing.

This monitoring capability gives us the ability to measure the end-user experience.

We have other use cases, as well, but this is a summary of what we do with it.

There are several features that we find very valuable.

The setup is automated, so you don't have to do any configuration. There is very little manual intervention required.

Once it captures the data, it is able to dynamically analyze the packets and determine a probable route. This is a feature that we use very heavily.

Support for cloud-based environments needs to be improved. There is a challenge when it comes to monitoring cloud-native applications. This means that we have to use other tools that we integrate with Dynatrace. If there were another approach to monitoring things automatically then it would be a fantastic feature to add.

Some of the results that we were being given by the AI engine were not a proper output based on what the data input was.

These days, we are seeing that AIOps is becoming more predominant. As such, I would like to see more of the features in Dynatrace, expanding it from a purely monitoring solution into a full-fledged AIOps solution.

I have been working with Dynatrace for approximately nine years.

With respect to stability, this is not a system that gives users access to the low level. Rather, they interact with the agents. That said, we have had some stability issues with a number of our agent deployments for our customers. One example is that the AI engine was not giving the proper output, based on what the input was.

This is a scalable product but you ought to have multiple instances to scale it.

We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of five.

We have not had to contact support for applications that use simple technology, like Java. However, when it is a complex system such as an ERP or a cloud-based application, sometimes the integration requires that we create specific plugins to capture the data. These are the types of things that we have worked with technical support to resolve.

We have worked with various competitors' tools. Some of these are AppDynamics, New Relic, Datadog, Splunk, and others. There are a lot of other tools on the market.

Nowadays, we are working with a lot of different customers and our preference is to implement Dynatrace over the other solutions. The three main reasons for this are the features in general, the ease of implementation, and specifically for the AI capabilities.

The initial setup is straightforward, although it depends on whether the application enrollment is heterogeneous or complex. The initial planning can take some time but the actual installation and setup is not a big process.

The number of staff required for deployment depends on how many applications we're going to configure. If it's only a few applications then you don't need many people. However, if a customer tells us they have a hundred applications that need to be installed in a month's time then obviously, we need more people to help with the deployment.

As product integrators, we deploy this product with our in-house team. We have a good set of people who are trained and certified in Dynatrace.

Over the time that I have used this product, I have worked with several versions. I am now working on the latest one.

The advice that I typically give to my clients is that you shouldn't think that it will do everything. In order to implement it properly, we need to clearly understand what are your specific use cases are, and then work on those.

Use cases can be related to an environment, a technology, or a platform. If it's a cloud-native service, for example, then you won't be able to use Dynatrace because it can't even be installed. You won't get anything out of that. This is an example of how it is not suitable for every situation. The feasibility depends on what you want to use cases are.

I would rate this solution an eight out of ten.

Dynatrace does application and platform diagnostics and monitoring and user experience management. Typically, in our region, we are seeing a lack of deep application platform management tools because most of the customers in our region don't use those tools.

We are using Dynatrace Managed and Dynatrace SaaS. It is the new Dynatrace. They had a legacy product called AppMon, but nobody is using that now.

Our customers mostly have on-prem deployments. In terms of the version, I always use its latest version.

The most valuable features are ease of deployment, UI, and collected data. Its deployment is really easy. In just a few hours, you can have a very good outcome, and you can see everything, which is very valuable. It collects a good amount of data.

It is one of the most easily deployed monitoring products that I have seen in terms of scalability and installation. In 60 minutes, it is installed, and if you want to scale it, there are no issues. You just add another node, and in 15 minutes, it is done.

It is very stable. Our customers didn't have any issues with it in the last four to five years.

The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement.

I have been using this solution for five years.  I'm a certified professional for Dynatrace, and I work for a Dynatrace partner in Europe.

Its stability is awesome and perfect. It is much better than the competitors that we have evaluated.

Its scalability is awesome. It is really easy to scale in any direction. For SaaS, you don't have to think about scalability, and for on-prem, it is very easy.

It is mostly on-prem, and we have the largest US companies as our customers. The largest deployment has 200 to 300 users. They are not concurrent users.

Their support is awesome. I get valuable answers from their support for all my tickets.

I mainly have experience with IBM products. We stopped partnering with IBM because it was not suitable for this market. IBM is ten years behind Dynatrace. You can't compare them.

Its deployment is really easy. It is one of the most easily deployed monitoring products.

Its maintenance is minimal. I worked with competitive products for more than 15 years. So, I can compare them. With Dynatrace, one agent is required. From time to time, there are issues that are typically very specific to the monitored environment. We have customers who have been using all the updates of all the agents for five years, and they have had no issues. Typically, when we have an issue in one of our environments, it is tied to the monitored application platform. We had no issues with Dynatrace.

Its licensing is complicated or not transparent.

I would definitely give it a nine out of 10.

We use the solution in server monitoring, application monitoring, and roam and synthetic monitoring. We have 1,000 Dynatrace users in our organization.

The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application.

Dynatrace would be closer to a perfect tool if it could bring an interface similar to a standard for metrics like Prometheus and Grafana, New Relic, and Datadog, and the way they present these panels. It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic because the data is there in Dynatrace. Dynatrace collects all the information but some companies consider integrating, for instance, Dynatrace metrics with Grafana.

I've been using this solution for more than one year. It's a SaaS solution, and it's deployed on a private cloud.

Support is okay but could be better and faster. The documentation for the tool could be better. The documentation with Elastic and Datadog is more detailed.

Initial setup is simple but it depends. In the server monitoring, it's only install and discovery. That is very quick. To install with a cloud like OpenShift, it requires some Sandcastle configuration about tokens and operators, but with old data, it's fast.

Two people were required for deployment.

I have a little experience with Datadog, but it doesn't have the power to discover with some libraries like Dynatrace. With Dynatrace, you can discover all libraries and technologies that exist on the market today. With Datadog, that's not 100% the case. Datadog is a very good product but it works differently. Datadog has machine learning, too, but not in all discovery options of SQL and in all layers of our monitoring like infrastructure, service, process, and applications—like Dynatrace. With Dynatrace, 100% of all options are included in your machine learning, in your AI.

For development, Datadog is a little more friendly to your front end and development teams. There are some areas, particularly the Apdex of Datadog, that are more understandable for the development teams. Dynatrace is a little more difficult to understand for development teams. It requires some more learning.

The APM feature in Datadog is easier to understand. It works manually, like New Relic, Grafana, or Elastic. That's more understandable for software development teams.

I tested New Relic between 2019 and 2020. Like Datadog, I tested and did proof of concept for New Relic in about one month. New Relic is strong and the APM is easier for teams of dev to write. The scope of New Relic is like Datadog. It doesn't cover all technologies and all libraries and just works efficiently with all items of applications for work with QA and dev.

I have not tested the integration of New Relic. I know some colleagues that integrated between the tools for the infrastructure coverage in Datadog and the APM coverage in New Relic.

I would rate this solution a 9 out of 10. It's not a 10 because there are some little things that could be enhanced. Otherwise, the product is great.