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Dell CloudIQ vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dell CloudIQ
Ranking in IT Infrastructure Monitoring
31st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
9
Ranking in other categories
No ranking in other categories
New Relic
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (11th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of Dell CloudIQ is 0.9%, down from 1.2% compared to the previous year. The mindshare of New Relic is 4.4%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

ClaudioSalgado - PeerSpot reviewer
Has proactive monitoring with predictive insights and a user-friendly interface
Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually. It provides a status with traffic light colors, where red indicates danger, yellow means attention is needed, and green represents normal conditions to easily understand the health of the environment. The quick overview aids in decision-making. Additionally, CloudIQ's predictive capabilities, which are enhanced by artificial intelligence, have improved operational efficiency by providing proactive information to prevent issues before they arise.
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually."
"Has really nice roll-up dashboards."
"I rate CloudIQ a ten out of ten."
"Mobile application is the most valuable feature for us. We can monitor all the storages on our phones. It's really good."
"It's convenient because you can access it from a mobile device without needing a laptop."
"Fewer vulnerabilities have been observed in the four years we have used the solution."
"CloudIQ allows us to monitor our servers centrally, and we can receive notifications in case of issues, like a potential hard drive failure."
"The tool for forecasting capacity is valuable."
"The solution offers good documentation."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"We detect issues using dashboards that we built on New Relic."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The product allows the developer to see the actual problems in the applications."
"The stability of New Relic APM is very good."
"The most valuable features are the dashboards and tracing."
 

Cons

"Supporting legacy systems is an area that can be improved."
"There is a need for improvement in predictive maintenance, which I assume is somewhat AI-driven."
"The process of upgrading could be streamlined."
"The reporting capabilities of this solution could be improved."
"Getting through support has become a difficult thing. Dell's support has degraded since they took over EMC. It's a bit difficult to use."
"It can improve the reporting facility to create custom reports or dashboards."
"In terms of improvement, they should enhance the product range."
"Doesn't do well in terms of integrating with technologies other than Dell."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."
"The scalability can be improved."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
 

Pricing and Cost Advice

"I believe it is a free product because we don't pay for it."
"The solution is more expensive than NetApp which offers file systems in various price ranges."
"The detection piece of it brings us a big return on investment."
"The pricing is fine."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The solution is less expensive than AppNeta."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"The price depends on how many agents you want."
"Comparatively, the pricing is expensive."
"We feel it's a little bit pricey."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
14%
Financial Services Firm
12%
Government
5%
Educational Organization
35%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Dell CloudIQ?
It can improve the reporting facility to create custom reports or dashboards.
What is your primary use case for Dell CloudIQ?
I use it for monitoring environment security today. I look at security, capacity, and availability in our environment.
What advice do you have for others considering Dell CloudIQ?
I would rate the overall product an eight out of ten.
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

North Carolina State University
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Dell CloudIQ vs. New Relic and other solutions. Updated: June 2025.
856,807 professionals have used our research since 2012.