"It has a single pane of glass, and it integrates well with other software."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"The project management and task management features work well. It's a decent product in that regard."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"It's considered a trusted application."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"TeamViewer Remote Management is very easy and very good for remote work."
"The stability seems to be pretty good so far."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"There are some great features."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"The connectivity could improve."
"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."
"The security of the solution could be more secure."
"Integration with other tools would be great."
"I'm not sure if the security is ideal. They could work to improve it."
"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
"The solution is a bit expensive. It could be cheaper."
Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.
Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.
Datto Remote Monitoring and Management is ranked 6th in Remote Monitoring and Management Software with 6 reviews while TeamViewer Remote Management is ranked 5th in Remote Monitoring and Management Software with 10 reviews. Datto Remote Monitoring and Management is rated 7.2, while TeamViewer Remote Management is rated 8.6. The top reviewer of Datto Remote Monitoring and Management writes "Works well for standard patches and updates, but I would like the ability to remotely manage configuration and settings on individual units". On the other hand, the top reviewer of TeamViewer Remote Management writes "Efficiently accesses other end-points". Datto Remote Monitoring and Management is most compared with NinjaOne, Microsoft Endpoint Configuration Manager, Kaseya VSA, Atera and PRTG Network Monitor, whereas TeamViewer Remote Management is most compared with NinjaOne, Azure Bastion, N-able Remote Monitoring & Management, ManageEngine Desktop Central MSP and ConnectWise Automate. See our Datto Remote Monitoring and Management vs. TeamViewer Remote Management report.
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