Datto Remote Monitoring and Management and TeamViewer Remote Management are competing solutions in remote monitoring services. Datto RMM holds an advantage in pricing and integration, while TeamViewer is favored for its feature set and setup process.
Features: Datto RMM offers automated monitoring, comprehensive alerts, and seamless integration with backup solutions, beneficial for managed service providers. TeamViewer excels with intuitive remote access, comprehensive device management, and robust security protocols. Its versatile access and control features add further appeal.
Room for Improvement: Datto RMM could enhance its remote access capabilities and improve its user interface for simpler navigation. Streamlining integration processes would be beneficial for new users. TeamViewer could improve its pricing structure, provide more customization options, and offer additional training resources to maximize feature usage.
Ease of Deployment and Customer Service: Datto RMM deploys straightforwardly with automation features enhancing the setup process, backed by active customer support. TeamViewer simplifies deployment and usage with an efficient support infrastructure, appealing to businesses needing quick integrations.
Pricing and ROI: Datto RMM offers competitive pricing focused on long-term value with lower initial costs, optimizing ROI for cost-efficient businesses. TeamViewer, though potentially higher-priced, delivers comprehensive features that justify investment through increased productivity and control capabilities.
| Product | Market Share (%) |
|---|---|
| Datto Remote Monitoring and Management | 11.9% |
| TeamViewer Remote Management | 2.2% |
| Other | 85.9% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 5 |
| Large Enterprise | 9 |
Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.
Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.
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