NinjaOne and TeamViewer Remote Management compete in remote management and monitoring. NinjaOne has the upper hand due to its automation efficiency and capability in educational settings, while TeamViewer excels in ease of remote management and security.
Features: NinjaOne offers robust remote monitoring, comprehensive mobile app with real-time alerts, and efficient device and patch management. TeamViewer provides easy and stable remote management, cross-platform functionality, and strong security measures with file transfer features.
Room for Improvement: NinjaOne could enhance integrations with third-party providers and antivirus solutions, improve reporting capabilities, and optimize for cloud-only environments. Refinement in the ticketing system and script deployment processes is needed. TeamViewer should improve its licensing model, enhance security features, and address compatibility issues between versions.
Ease of Deployment and Customer Service: NinjaOne offers extensive support across public cloud, hybrid, and on-premises environments with a proactive community-driven support system. TeamViewer provides broad deployment options with straightforward setup and responsive customer service appreciated by users.
Pricing and ROI: NinjaOne is seen as cost-effective, especially in educational contexts, offering good value and significant ROI through time savings. TeamViewer's pricing is often considered high, despite offering free and paid versions, justified by its stability and feature set for many users. NinjaOne promises returns within months while TeamViewer presents a pricier alternative.
| Product | Market Share (%) |
|---|---|
| NinjaOne | 13.7% |
| TeamViewer Remote Management | 2.2% |
| Other | 84.1% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 5 |
| Large Enterprise | 9 |
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.
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