We performed a comparison between Kaseya VSA and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable part of this solution is the security features that it offers."
"We can schedule the patching of the endpoints."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The patching is very efficient and we can rely on the alerts that we receive."
"Kesaya is highly configurable."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"Kaseya VSA's best features are auditing and reporting."
"It is user-friendly for opening my server or PC."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"The remote access is most valuable."
"It's considered a trusted application."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"The most recent enhancements are quite remarkable."
"The agent-based monitoring solution can be improved."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"I would like to see improved virtual infrastructure management."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The audit and KNM tools could improve."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"There could be stable connectivity for the product’s current technology."
"I have contacted customer service and support a couple of times, but it was not good."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
"Maybe TeamViewer could be improved with more scalability."
"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."
"There have been some delays in the past due to unstable internet connection."
"The solution’s stability could be improved."
"The solution is a little expensive."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. Kaseya VSA is rated 7.6, while TeamViewer Remote Management is rated 8.4. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and SolarWinds NPM, whereas TeamViewer Remote Management is most compared with Azure Bastion, NinjaOne and Datto Remote Monitoring and Management. See our Kaseya VSA vs. TeamViewer Remote Management report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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