If you were talking to someone whose organization is considering Kaseya VSA, what would you say?
How would you rate it and why? Any other tips or advice?
I'm a direct end-user of the solution. We're just customers. We're using the latest version of the solution. In general, I would rate the solution at an eight out of ten. Thus far, we are quite satisfied with the product's capabilities overall.
I would rate this solution a seven out of ten.
I can still recommend this product. It'll help do technical tasks like remote control, patching, monitoring, audit, or inventory. You can also monitor devices in the production or the company's environment. But it's not a perfect solution. On a scale from one to ten, I would give Kaseya VSA an eight.
This is a good solution and we like the group of people at Kaseya. The product is quite affordable compared to other RMM solutions on the market and we only have a few complaints. On-call support, for example, would make for a very big improvement. Whenever someone has an issue, we can just directly call the number and speak with a technical person who can help us at that very moment. They would be able to take over your system on that very call, for example. Ideally, the reporting will also be improved. The suitability of this solution depends on the need. For example, if you want to monitor your Linux environment and Linux services then the configuration is more difficult. That said, if you are using the PRTG Network Monitor or NinjaRMM then you cannot monitor Linux services. Ultimately, it depends on the use case. I would rate this solution a seven out of ten.
I have not tried automating any of the processes, although I have watched some videos and it seems to be straightforward. My advice for anybody who is considering Kaseya VSA is to run a proof of concept first so that they have a fair idea of what they're going into. Overall, I think that it is a good product and I may just have to better find my way around it. I would rate this solution a seven out of ten.
We used to use the on-premises deployment model, but we have since moved to the cloud. I would rate the solution eight out of ten.