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Atera vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.
Sentiment score
6.0
Kaseya VSA improved efficiency and remote support, offering significant ROI despite some disruptions, especially post-COVID-19 for IT providers.
 

Customer Service

Sentiment score
8.5
Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.
Sentiment score
5.4
Kaseya VSA's customer service is responsive but often slow, inconsistent, and sometimes requires escalation for issue resolution.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
 

Scalability Issues

Sentiment score
7.8
Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.
Sentiment score
6.9
Kaseya VSA is scalable and flexible for diverse business sizes, despite performance lags and past security challenges.
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.
Sentiment score
6.8
Kaseya VSA is stable with occasional issues in performance, patching, and support but generally rated reliable by users.
 

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.
Kaseya VSA needs UI improvements, better patch management, security measures, enhanced support, and more customizable reporting features.
 

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.
Kaseya VSA offers competitive, region-based pricing with discounts, favorably compared to competitors but varies in cost with scalability options.
It's always expensive for the customer.
 

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.
Kaseya VSA provides remote access, patch management, and security features with expanded support for phones and tablets, enhancing usability.
We can run commands such as PowerShell, batch scripts, and implement automation.
Regarding the patching and software management, for me, it's the best path.
 

Categories and Ranking

Atera
Ranking in Remote Monitoring and Management (RMM)
4th
Ranking in Patch Management
11th
Average Rating
9.2
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
IT Service Management (ITSM) (12th)
Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
1st
Ranking in Patch Management
9th
Average Rating
7.6
Reviews Sentiment
4.5
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 7.5%, down from 14.4% compared to the previous year. The mindshare of Kaseya VSA is 18.2%, up from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
Kaseya VSA18.2%
Atera7.5%
Other74.3%
Remote Monitoring and Management (RMM)
 

Featured Reviews

AV
Quick setup and efficient automation boost IT consulting services
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.
Charles Sedano - PeerSpot reviewer
Has indicators that tell us if a machine is idle, in use, powered off, etc.
The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle. We're currently migrating from Kaseya VSA nine to ten. Nine's automation capabilities don't exist, which is the main reason we're upgrading to ten.
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Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
866,483 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
10%
Computer Software Company
9%
Comms Service Provider
8%
Retailer
7%
Computer Software Company
11%
Performing Arts
10%
Educational Organization
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise4
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could...
What is your primary use case for Atera?
We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...
What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
I would improve their support system. They can improve their interface, as the GUI looks very outdated. Although they have many features, improvements in the GUI in terms of the front face and the ...
What is your primary use case for Kaseya VSA?
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed ser...
 

Comparisons

 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about Atera vs. Kaseya VSA and other solutions. Updated: July 2025.
866,483 professionals have used our research since 2012.