Citrix Endpoint Management and KACE Systems Management Appliance are both offered as robust IT management solutions. However, KACE Systems Management Appliance appears to have an edge in asset management and deployment functionalities, making it advantageous for streamlining IT operations.
Features: Citrix Endpoint Management provides efficient mobile device management and robust security, ensuring data protection and compliance. It supports app lifecycle management, secure application delivery, and BYOD capabilities. KACE Systems Management Appliance is known for its asset management, mass deployment features, and automation capabilities, offering ease of software management and network-wide updates. Its scripting and customization options are also advantageous for flexible IT solutions.
Room for Improvement: Citrix Endpoint Management could enhance its integration capabilities and expand its feature set to include comprehensive system management functionalities. Improvements in scalability and customization would also benefit larger environments. KACE Systems Management Appliance might improve user interface intuitiveness and simplify the initial deployment process. Enhancing mobile device management features and expanding cross-platform support could strengthen its position further.
Ease of Deployment and Customer Service: Citrix Endpoint Management is praised for its intuitive deployment process and reliable customer support, facilitating a straightforward setup. KACE Systems Management Appliance offers a detailed deployment model with comprehensive support. While its feature-rich nature may lead to complexity, the support system effectively assists in navigating these challenges.
Pricing and ROI: Citrix Endpoint Management is competitively priced for those prioritizing immediate security benefits, though its broad feature set may incur higher ongoing costs. KACE Systems Management Appliance presents a stronger ROI with a greater initial investment due to its flexibility and comprehensive asset and deployment management features. Each solution’s pricing is aligned with their respective strengths, catering to varied organizational needs.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
After implementing Citrix Endpoint Management, there is a return on investment for my customers because we provide three services: first is the license, where we got margin; second, deployment service, which typically has two types—one where Citrix will do the deployment and the other where a partner should do it, and we deploy this solution for about 80% of the customers in India; third is after deployment support.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Technical support for Citrix Endpoint Management is not satisfactory.
This product requires some mature understanding, so sometimes they can handle small problems, but for major or architecture-related issues, their L3 or our L3 engineer helps them understand the problem.
The support from Citrix has been satisfactory.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
My colleagues using iOS have faced issues, such as logging problems requiring frequent password entries.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
The solution's stability is below expectations.
The solution is stable, though there are occasional restarts, which are not critical.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs significantly.
With AI being present, they may increase some AI-related features in the future.
The units are not updating the operating system as specified in the policy.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The switch to subscription-based licensing has made it much more expensive.
For this client, the solution has been quite cheap.
The setup cost pricing for Citrix Endpoint Management varies; I can say $3,000 per user license for setup.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs.
The change to a subscription-based model has removed the financial benefit we previously had.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
XenMobile is a comprehensive solution to manage mobile apps, data and devices, available both on-premises and in the cloud. Users have single-click access to all of their apps from a unified corporate app store and IT can easily configure, secure and support mobile devices. With XenMobile technology, IT can meet their compliance and control needs while giving users the freedom to experience work and life their way.
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
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