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Citrix Endpoint Management vs KACE Systems Management Appliance (SMA) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.3
Microsoft Intune enhances efficiency and security while reducing costs, resources, and hardware needs, offering excellent integration and productivity.
Sentiment score
5.0
Some users benefited from Citrix Endpoint Management with increased value despite licensing changes impacting financial benefits for others.
Sentiment score
7.3
KACE SMA increases efficiency and productivity, offering rapid ROI by streamlining operations and reducing time, costs, and staffing needs.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
Importantly, when someone leaves the company, it helps protect document access on their devices.
Channels & Alliances Head at Link Development
After implementing Citrix Endpoint Management, there is a return on investment for my customers because we provide three services: first is the license, where we got margin; second, deployment service, which typically has two types—one where Citrix will do the deployment and the other where a partner should do it, and we deploy this solution for about 80% of the customers in India; third is after deployment support.
Co-Founder at Virajo
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Avocat at Star Boxes India Pvt Ltd
 

Customer Service

Sentiment score
5.7
Microsoft Intune support receives mixed reviews with praise for premium plans but concerns about slow responses and inconsistent quality.
Sentiment score
5.4
Citrix Endpoint Management support is inconsistent; effective for major issues but slower for minor, less critical problems.
Sentiment score
6.6
KACE SMA support is praised for its expertise and 24/7 availability, with occasional room for flexibility improvement.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
Technical support for Citrix Endpoint Management is not satisfactory.
Senior Advisor at a legal firm with 1,001-5,000 employees
This product requires some mature understanding, so sometimes they can handle small problems, but for major or architecture-related issues, their L3 or our L3 engineer helps them understand the problem.
Co-Founder at Virajo
The support from Citrix has been satisfactory.
System Consultant at Advania hf.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
Server Administrator III at a university with 1,001-5,000 employees
The customer service is very good, providing quick customer support in Spanish.
Avocat at Star Boxes India Pvt Ltd
 

Scalability Issues

Sentiment score
6.6
Microsoft Intune offers seamless scalability for various organization sizes, efficiently managing devices with flexible licensing and high user ratings.
Sentiment score
7.0
Citrix Endpoint Management is scalable and flexible, accommodating growth easily, though some face platform-specific challenges, particularly with iOS.
Sentiment score
7.2
KACE Systems Management Appliance efficiently supports various organization sizes, excelling in integration, scalability, and comprehensive network management.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
My colleagues using iOS have faced issues, such as logging problems requiring frequent password entries.
Senior Advisor at a legal firm with 1,001-5,000 employees
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
Avocat at Star Boxes India Pvt Ltd
We have outgrown the size of one KACE appliance and are now running two.
Server Administrator III at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
6.7
Microsoft Intune is considered reliable and robust, despite occasional bugs and performance issues, with improvements over earlier versions.
Sentiment score
7.2
Users find Citrix Endpoint Management stable but note minor issues, occasional crashes, and concerns over future focus and enhancement.
Sentiment score
8.1
KACE Systems Management Appliance is praised for its stability, reliability, and efficient performance, with swift recovery during incidents.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
Microsoft Intune has been very stable.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
The solution's stability is below expectations.
Senior Advisor at a legal firm with 1,001-5,000 employees
The solution is stable, though there are occasional restarts, which are not critical.
System Consultant at Advania hf.
 

Room For Improvement

Microsoft Intune needs improved reporting, third-party integration, non-Windows management, security policies, navigation, and better pricing and support.
Citrix Endpoint Management needs improved device support, UI, performance, updates, support response, and cost-effective licensing to satisfy users.
KACE Systems Management Appliance struggles with scalability, usability, customization, integration, image deployment, and technical support responsiveness.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs significantly.
Senior Advisor at a legal firm with 1,001-5,000 employees
With AI being present, they may increase some AI-related features in the future.
Co-Founder at Virajo
The units are not updating the operating system as specified in the policy.
System Consultant at Advania hf.
Currently, we have to go into each org to deploy applications when we need them all across the university.
Server Administrator III at a university with 1,001-5,000 employees
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Avocat at Star Boxes India Pvt Ltd
 

Setup Cost

Microsoft Intune provides cost-effective pricing, especially when bundled with Office 365, with average subscriptions at $7 per user.
Citrix Endpoint Management pricing varies with licensing models, influencing costs from user fees to potential $40,000 deployments.
KACE Systems Management Appliance offers cost-effective enterprise solutions, although potentially expensive for small businesses, with no additional feature costs.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
The switch to subscription-based licensing has made it much more expensive.
Senior Advisor at a legal firm with 1,001-5,000 employees
For this client, the solution has been quite cheap.
System Consultant at Advania hf.
The setup cost pricing for Citrix Endpoint Management varies; I can say $3,000 per user license for setup.
Co-Founder at Virajo
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
Avocat at Star Boxes India Pvt Ltd
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Server Administrator III at a university with 1,001-5,000 employees
 

Valuable Features

Microsoft Intune integrates with Microsoft services, simplifying deployment and enhancing security for seamless cloud management and robust resource control.
Citrix Endpoint Management provides secure, efficient device management and app control for iOS, Android, and Windows Phone, supporting BYOD.
KACE SMA offers integrated, centralized IT management for efficient software deployment, asset management, and security with customizable inventories.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs.
System Consultant at Advania hf.
The change to a subscription-based model has removed the financial benefit we previously had.
Senior Advisor at a legal firm with 1,001-5,000 employees
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Server Administrator III at a university with 1,001-5,000 employees
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Avocat at Star Boxes India Pvt Ltd
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
312
Ranking in other categories
Configuration Management (2nd), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
Citrix Endpoint Management
Ranking in Unified Endpoint Management (UEM)
11th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
No ranking in other categories
KACE Systems Management App...
Ranking in Unified Endpoint Management (UEM)
10th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
39
Ranking in other categories
Client Desktop Management (3rd), Endpoint Compliance (7th), Remote Monitoring and Management (RMM) (12th), Patch Management (9th)
 

Mindshare comparison

As of January 2026, in the Unified Endpoint Management (UEM) category, the mindshare of Microsoft Intune is 28.2%, down from 34.8% compared to the previous year. The mindshare of Citrix Endpoint Management is 2.0%, down from 2.2% compared to the previous year. The mindshare of KACE Systems Management Appliance (SMA) is 2.0%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Endpoint Management (UEM) Market Share Distribution
ProductMarket Share (%)
Microsoft Intune28.2%
KACE Systems Management Appliance (SMA)2.0%
Citrix Endpoint Management2.0%
Other67.8%
Unified Endpoint Management (UEM)
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
VivekKumar10 - PeerSpot reviewer
Co-Founder at Virajo
Solution supports seamless integration and promotes effective device management
For technical support of Citrix, I find they are responsive, but L1 is not very capable; this product requires some mature understanding, so sometimes they can handle small problems, but for major or architecture-related issues, their L3 or our L3 engineer helps them understand the problem.I would assess the technical support of Citrix as a seven from 1 to 10.
MH
Server Administrator III at a university with 1,001-5,000 employees
Reliability and adaptability enable efficient application deployment and security management
The best features Quest KACE Systems Management Appliance (SMA) offers include the scripting function, which stands out to me because I can find specific needs and deploy the applications based on those needs. There was a time when scripting really saved me time by allowing me to find specific registry entries and modify them to patch security vulnerabilities. Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before. I really enjoy the security features that are enabled to deploy Microsoft and other vendor patches, which stand out to me as key functionalities.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
12%
Government
10%
Insurance Company
6%
University
12%
Government
10%
Non Profit
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business121
Midsize Enterprise47
Large Enterprise154
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise5
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise20
Large Enterprise15
 

Questions from the Community

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Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Citrix Endpoint Management?
One key feature is secure application delivery, which enables the secure delivery of mobile and web applications to e...
What needs improvement with Citrix Endpoint Management?
There is always room for improvement in Citrix Endpoint Management; any product requires multiple improvements, and t...
What is your primary use case for Citrix Endpoint Management?
Generally, Citrix Endpoint Management ( /products/citrix-endpoint-management-reviews ) is used to containerize the co...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hand...
What needs improvement with Quest KACE Systems Management?
I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we ...
What is your primary use case for Quest KACE Systems Management?
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, a...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
MobileManager, Zenprise, XenMobile
Dell KACE Systems Management
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Miami Marlins, Exelon, Louisville Gas and Electric Company and Kentucky Utilities Company (LG&E and KU), Flex, Chevron Phillips Chemical Company
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Find out what your peers are saying about Citrix Endpoint Management vs. KACE Systems Management Appliance (SMA) and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.