

KACE Systems Management Appliance (SMA) and ManageEngine Patch Manager Plus compete in the endpoint management category. Users tend to favor KACE SMA for its deployment capabilities, while ManageEngine Patch Manager Plus is preferred for its efficient patch management.
Features: KACE SMA is appreciated for its extensive integration capabilities, notably with Bomgar, which enhances remote deployment. Its mass deployment and asset management offer a centralized overview, and its automation in tasks like software deployment and patch management caters to complex environments. ManageEngine Patch Manager Plus is known for its effective patch management across various platforms, including Microsoft and non-Microsoft products, along with features like automated patch deployment and vulnerability scanning that ensure security compliance.
Room for Improvement: KACE SMA struggles with scalability when managing numerous devices and has a challenging patch management interface and label creation process. Its user interface is not the most intuitive. ManageEngine Patch Manager Plus needs better documentation and ease in the initial setup. Users desire improvements in reporting and non-Microsoft patch management, as well as better support for larger environments and quicker updates.
Ease of Deployment and Customer Service: Both KACE SMA and ManageEngine Patch Manager Plus support on-premises and cloud deployment environments. KACE SMA is commended for its responsive customer service, earning high marks for support efficacy. ManageEngine Patch Manager Plus offers reliable support, though some users suggest improvements in response times and issue resolution.
Pricing and ROI: KACE SMA's pricing is perceived as justified by its comprehensive features and capabilities, leading to efficiency gains. In contrast, ManageEngine Patch Manager Plus is seen as more cost-effective with significant value in its efficient patch management, offering a good balance between cost and features, contributing to time savings and improved productivity.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Compared to other products, ManageEngine provides good return on investment within five years.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
Customer service and support are excellent, with a perfect score of ten out of ten.
The technical support from ManageEngine Patch Manager Plus is helpful.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
Scalability requires downtime for performance adjustments.
The solution is very stable.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
When the patch testing works well, there is no need for patch management rollbacks.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
The vulnerability scanning highlights outdated PCs and users breaching policies.
It is valued for its role in addressing the vulnerabilities discovered by Insight VM.
| Product | Market Share (%) |
|---|---|
| ManageEngine Patch Manager Plus | 5.3% |
| KACE Systems Management Appliance (SMA) | 3.8% |
| Other | 90.9% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
Patch Manager Plus is a simple patch management tool that makes it easy to keep your network patched and secure. It is an endpoint patch management software that provides enterprises a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and 250+ third-party applications. Whether you have one computer or hundred, they can all be patched at the same time from a single point of console.
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