Executive SummaryUpdated on Aug 19, 2025
KACE Systems Management Appliance and ManageEngine Patch Manager Plus both excel in systems management, with distinct advantages. While KACE is celebrated for its pricing and support, ManageEngine stands out for its extensive features.
Features: KACE Systems Management Appliance is noted for its easy integration, centralized management, and effective asset and helpdesk functionalities. Its ability to efficiently manage diverse environments is significant. ManageEngine Patch Manager Plus is recognized for robust patch management, supporting Microsoft and non-Microsoft products, and automating patching processes to suit diverse business requirements.
Room for Improvement: KACE users suggest enhancements in scalability, a more user-friendly interface, and better system integration for large-scale environments. Users of ManageEngine seek a simpler interface, improved client tagging, and a more refined testing environment, alongside better speed and integration capabilities.
Ease of Deployment and Customer Service: KACE provides flexibility with options such as on-premises and private clouds, while ManageEngine supports on-premises and hybrid models. Both products are praised for responsive and knowledgeable customer service, with KACE receiving high marks for detailed assistance and personalized support through various tiers.
Pricing and ROI: KACE offers competitive per-device licensing, providing cost-efficient options with comprehensive features without hidden costs. ManageEngine’s moderate pricing suits smaller businesses but may encounter higher data costs due to currency rates. Both tools demonstrate significant ROI through improved management efficiency and time savings.
