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Buyer's Guide
Enterprise Mobility Management (EMM)
July 2022
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Peter Augustin - PeerSpot reviewer
Communication & Collaboration Department - Global Messaging & Mobility Specialist at a pharma/biotech company with 10,001+ employees
Real User
Top 20
Good pricing, excellent scalability, and offers integration with conditional access
Pros and Cons
  • "We already use a lot of Microsoft products in our company, and therefore, it made sense to also use this product."
  • "There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."

What is our primary use case?

We primarily use the solution for device management. 

There are a lot of use cases, however, the base is the mobile security for our corporate devices and deployment of applications. We are a worldwide organization and in many countries. There are also country-based use cases, or areas that incorporate these use cases for some specific business units such as healthcare and similar SAP solutions. We have a lot of small areas where we use this, however, the main driver is improving the security of the devices and providing some automation configuration for the users including VPN solutions and corporate WiFi connections, applications, et cetera.

How has it helped my organization?

If I compared this product to XenMobile, except the conditional access, which was also partially possible to integrate with Citrix XenMobile, then there is not much difference between the two. The functionality s very good. However, the main way this has improved our organization is that there is support for conditional access and native integration with Office 365 services which we migrated to. 

What is most valuable?

The integration with conditional access is great. That's maybe the most important aspect of the solution.

The pricing is very good.

We already use a lot of Microsoft products in our company, and therefore, it made sense to also use this product.

For the most part, the solution is stable.

As a cloud solution, the scalability on offer is great.

What needs improvement?

There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations.

We would like, for example, integrated remote control or a remote session tool or something like this. You must have TeamViewer and the integration with this is limited and it's extra money. Nothing is built-in. Some functionalities are really limited to fully managed devices and so on. It took a long time for them to integrate the big ECS infrastructure into the corporate devices. This is now done, however, it took a longer time than expected.

Technical support could be h=better.

For how long have I used the solution?

We've used the solution for the last three years, starting with the integration. 

What do I think about the stability of the solution?

The solution is pretty stable. As it is in the cloud, there are not many issues in terms of a service outage or things like this. Maybe when there are new patches integrated every month, which sometimes happens, some functionality may be influenced or affected. It's more or less a small issue, however, issues are possible. I don't recall a situation where downtime happened or users were really affected, however. It's just an occasional issue we may have with a patch that we would need to address.

What do I think about the scalability of the solution?

The solution is quite scalable. As a cloud product, there are no issues surrounding expanding if you need to. 

We have maybe 27,000 people using the solution at this time. There is a plan to have all mobile users in this solution, so we are talking about 70,000 users at some point. However, it's a question also of the licenses, as you have to have a license for that product.

How are customer service and support?

Technical support is hit and miss. Sometimes it's really good and other times it's not so great.

Which solution did I use previously and why did I switch?

We used Citrix Endpoint Management in the past. We used it about two years ago. It was a good product. They are comparable, really, Citrix and Microsoft. 

How was the initial setup?

I was not involved from the beginning of the project. However, from what I remember, we did the implementation directly with the help of a support engineer from Microsoft. Their involvement ensured the setup was not such a big deal.

Deployment took maybe one year in our environment, however, this was because we had a lot of time to tune it up and to test it, to have a pilot for a few months and then add more people to the pilot before we started migrations for mobile, for example. We took our time to really prepare the product as best as possible and then deployed it to the users and migrated them over.

We have two levels of people at a global level that handle deployment and maintenance. They mostly focus on improving the environment, not troubleshooting WiFi issues. 

What about the implementation team?

We had direct assistance from Microsoft. Their assistance made the process seamless and it was a positive experience.

What's my experience with pricing, setup cost, and licensing?

The solution offers reasonable pricing.

It's my understanding that we have the licensing set up for monthly payments, however, it's not an aspect of the solution I'm directly involved with. I don't know enough about it.

That said, I am aware that, in order to have mobile involved, you need the EMS solution or EMS license, and that's an extra cost to the standard Office license.

What other advice do I have?

We're just a customer and an end-user.

As we are on the cloud version of the solution, we are more or less on the latest version of the solution.

The product was chosen for political reasons, as the company is mostly using Microsoft products and also the prices were maybe better than other options. 

I'd recommend the solution to others. If they are already using Microsoft or 365, it's a good product for companies sot have. 

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ruchi Chauhan - PeerSpot reviewer
Regional Business Manager at a consultancy with 201-500 employees
Real User
Top 20
Useful for addressing our data privacy and data security needs and accessing emails on the go, but the installation on the device could be simpler
Pros and Cons
  • "Access to the emails on the go was most valuable. Having access to your emails in a secure way is one of the most important features of this solution. Blackberry ensures data security, and as a user, I can use it while on roaming or wherever I am."
  • "The installations on the device could be simpler. It is a good solution, and all the features are there. So, there isn't a lot to improve. I'm sure they already have their thought process on how to improve it."

What is our primary use case?

Our use cases were only for mobile users. We had iOS and Android users for this. It was an on-prem deployment, and being in the UAE region, the concerns that were addressed with this were data privacy and data security. Data security was the most important thing, and that's why we deployed Blackberry and gave access to email, calendar, and certain enterprise applications.

We were most probably using version 11.

How has it helped my organization?

It helped us in getting faster turnaround times and responding to our customers from anywhere.

What is most valuable?

Access to the emails on the go was most valuable. Having access to your emails in a secure way is one of the most important features of this solution. Blackberry ensures data security, and as a user, I can use it while on roaming or wherever I am.

I also found it pretty easy to use.

What needs improvement?

The installations on the device could be simpler. It is a good solution, and all the features are there. So, there isn't a lot to improve. I'm sure they already have their thought process on how to improve it.

For how long have I used the solution?

It was used for about eight years in my previous organization, and I used it for four years. 

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Scalability was slightly complex because we had to wait for licenses to come before the configuration. Other than that, it was all good. 

We had more than 700 users. We didn't have any plans to increase the usage because we were migrating from Blackberry to another solution.

How are customer service and support?

We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman. So, the support was good.

Which solution did I use previously and why did I switch?

We used Citrix. We switched because Citrix was completely outdated. Not everything worked on Citrix. So, the transition was from Citrix to Blackberry and then to AirWatch.

How was the initial setup?

It was fairly complex, especially for the on-prem installation. It could be made simpler.

In terms of duration, it probably took about three weeks to a month, but I'm not sure because it has been a while.

What about the implementation team?

We had an integrator at that point in time from the company from which we purchased the solution.

For deployment and maintenance, we definitely needed one person because sometimes, we faced downtime with the solution, and sometimes, the software was going out of life. We had a team that was managing and maintaining the solutions as per the KPIs.

What's my experience with pricing, setup cost, and licensing?

It was on a yearly support contract, and the licenses were perpetual.

There was also the implementation cost and the support cost for the integrator.

What other advice do I have?

You can always get a 30-day demo to start with. You should test it out small rather than going straight away big with a solution like this.

The biggest lesson learned from using this solution is that you have to be on your toes because anything can go down at any point in time. Blackberry is one solution that is used by the top heads of the company, so that's pretty sensitive.

I would rate it a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Enterprise Mobility Management (EMM)
July 2022
Get our free report covering Microsoft, VMware, ManageEngine, and other competitors of Citrix Endpoint Management. Updated: July 2022.
621,327 professionals have used our research since 2012.