

KACE Systems Management Appliance and Microsoft Windows Server Update Services both address IT management needs but are quite distinct in functionality. KACE holds a competitive edge in terms of comprehensive endpoint management and flexibility, while WSUS is favorable for organizations primarily using Windows without incurring extra costs.
Features: KACE offers robust integration capabilities with tools like Bomgar and excels in comprehensive endpoint management, asset management, and automation. It supports mass software deployment and detailed inventory management, as well as patch management for third-party applications. WSUS stands out for its seamless integration with Windows environments, offering centralized update management and integration with Group Policy for Windows-based networks.
Room for Improvement: KACE users recommend improvements in scalability and user interface, including simplifying tasks and enhancing the dashboard. Issues with patch management and support processes like custom report generation and large deployments are also noted. WSUS users point out interface usability issues and seek better update management features for non-Windows platforms and more detailed reporting. WSUS also lacks the agility to manage modern cloud environments, an increasingly critical need for enterprises.
Ease of Deployment and Customer Service: KACE supports versatile deployment across on-premises, public, and hybrid clouds, and receives positive feedback for its responsive and knowledgeable customer service. WSUS is suitable primarily for on-premises and private cloud setups due to its deep Windows integration and leverages Microsoft's support framework, though deployment can be cumbersome outside Windows environments.
Pricing and ROI: KACE may involve higher costs due to device-based licensing, but users find its functionality justifies the expenditure by boosting IT productivity and reducing staff requirements. WSUS offers cost benefits by being part of Windows Server without extra licensing fees, appealing to budget-conscious organizations, though additional infrastructure may be necessary for optimal performance. KACE's automation and features often result in significant ROI through efficiency gains and time savings.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
If they have some bundle options to pay less for more, we will get it and use it.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
Premium support does not have any benefits.
There was a time when contacting the support agency was more straightforward.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
To go beyond this, shifting to SCCM is advisable.
When we schedule our updates, it works, and that's it—nothing irregular or different than what was expected.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
I would like the updates to be less often and more rarely because they have a high impact on our team.
The speed of it is quite painfully slow, so there's not a lot you can do to get Microsoft Windows Server Update Services to work under stress.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
It's a free service.
It's free.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
The ease of use and efficient reporting contribute significantly to my overall productivity.
The most valuable feature of Microsoft Windows Server Update Services is the update for Microsoft Windows Server.
Patch management is indeed valuable, however, the process to achieve it could be improved.
| Product | Market Share (%) |
|---|---|
| Microsoft Windows Server Update Services | 4.7% |
| KACE Systems Management Appliance (SMA) | 3.8% |
| Other | 91.5% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 23 |
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
Microsoft Windows Server Update Services (WSUS) is a patch management tool that simplifies the administrator’s task of deploying the latest Microsoft updates. Administrators use WSUS to manage the distribution of updates released through Microsoft Update to computers in their network.
WSUS has features you can use to manage and distribute updates from a management console. The WSUS server can also be a source of updates to other servers within the organization, acting as an upstream server.
Microsoft Windows Server Update Services Use Cases
The four main use cases that WSUS adds value to businesses are:
Microsoft Windows Server Update Services Features
This built-in server includes the following features:
Requirements
In order to be able to use WSUS to manage and deploy updates, it is important to use a supported WSUS version, such as:
Microsoft Windows Server Update Services Benefits
Different Types of WSUS Deployments
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