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Cisco Duo vs OpenText Access Manager with Managed Services comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Duo
Ranking in Access Management
4th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
86
Ranking in other categories
Single Sign-On (SSO) (3rd), Authentication Systems (2nd), ZTNA as a Service (3rd), Cisco Security Portfolio (2nd), Multi-Factor Authentication (MFA) (1st)
OpenText Access Manager wit...
Ranking in Access Management
22nd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
5
Ranking in other categories
Web Access Management (3rd)
 

Mindshare comparison

As of January 2026, in the Access Management category, the mindshare of Cisco Duo is 3.2%, down from 5.3% compared to the previous year. The mindshare of OpenText Access Manager with Managed Services is 1.9%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Access Management Market Share Distribution
ProductMarket Share (%)
Cisco Duo3.2%
OpenText Access Manager with Managed Services1.9%
Other94.9%
Access Management
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
MS
Senior Specialist: Solution Architecture at a tech services company with 501-1,000 employees
A mature, powerful product with good integration capabilities
Since we use it to access a number of mission-critical applications, it means that we have multiple sites. We have independent instances of Access Manager deployed. What's very important for us is to ensure that the configurations across the various sites are 100% aligned. If they had a mechanism to ensure that's the case, that would be great. For example, the worst thing to do is if you run into an issue, and then you fail over to your disaster recovery environment, and then you find out that you've got a missing configuration there, it'll be great if one could easily compare configurations across instances of NetIQ Access Manager to ensure consistency. It's just about ensuring consistent configuration across various instances. Having the ability to easily extract and view and compare and version control configurations would be ideal. If you consider our scenario whereby, let's say, we've got an instance for our retail environment, and for that instance, we've got a disaster recovery environment. We need to ensure the amount of service at each of those sites. Now yes, they serve different purposes, however, for us, it's very important that site A and site B are 100% aligned. And so if there was a way to easily extract the configuration and to compare it across sites, to me, that would just make everything from an operational perspective significantly easier.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cisco Duo seems very scalable; in my experience, I started with a small-medium business, and in my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well."
"We like the different ways that it allows you to push notifications to people. It can do text, a phone call, and email. We liked the versatility for all of our different end-users, regardless of their level of understanding of the technology."
"The feature of Cisco Duo that I prefer the most is the policies, being able to control what we need to within the policies. You can get pretty granular."
"The feature of Cisco Duo that I value the most is that it's easy to use; it monitors all our devices to ensure everything is updated before we're given access to those applications."
"The biggest benefit of Cisco Duo for my customers is the license because they count licenses for the user—one user can use many applications integrated with Cisco Duo."
"For me, the biggest return on investment when using Cisco Duo is my time."
"Duo offers dual-factor authentication for our logins. I put in my credentials and hit go. Then I get an alert on my Apple watch, and I approve it. That part is just phenomenal."
"The most valuable feature is the ability for users to connect securely to the office using the VPN."
"The features that we have found most valuable with NetIQ Access Manager are its single sign-on and two factor two second factor database."
"The most valuable features of NetIQ Access Manager are SSO and Multi-Factor Authentication."
"It's very easy to integrate with applications."
"The single sign-on feature is excellent."
"There are lots of options to customize the solution to your needs."
 

Cons

"They can make authentication easier. It should be done in a shorter time. Sometimes, it can take a bit more time to get the answer on your phone. You have to wait a bit longer to get the SMS code and other things. There can be some internet or connection issues. They should make it faster because sometimes, it's urgent, and you need to access something as soon as possible."
"I wish that the support would be a little bit more prompt and a little bit more flexible because there are certain things that they will do and certain things they won't do."
"Regarding the stability and reliability of the Cisco Duo solution, we have experienced some outages over the last few years that are significant because people can't log in."
"We had some trouble with the password reset function."
"The only thing I can think of to improve for tech support is to have a dedicated engineer but then I would get an engineer that has priorities in one area or another and maybe not the scope I need."
"Improving Cisco Duo might involve alerting us about telephony credits when people receive texts. We hit zero at one point, and we were running around in circles without any idea until I discovered it. That's my only complaint."
"My experience with Cisco Duo's strong security authentication system is that sometimes there are difficulties, and sometimes users just won't be able to log in. We have to reset their password so they can use Duo."
"We already have Active Directory enabled in our routers and switches. However, if we could do two-factor authentication, then it could go a long way since no one's getting into them unless you want them to."
"Classification of junctions and new versions of applications, such as APIs, can be added to enable the use of more devices that utilize biometrics for Multi-Factor Authentication to improve the solution."
"In terms of what could be improved, I would say the security of the infrastructure and the server and the working networking device."
"The application portal could be improved with more options and easier customization."
"I would love to see the upgrade procedure handled more effectively. I would prefer to have OVS installation possibilities, although the upgrade procedures should include the OS as well. You should be able to use the whole application as an appliance."
"Having the ability to easily extract and view and compare and version control configurations would be ideal."
 

Pricing and Cost Advice

"With regard to pricing, for a small business buying a one off, it's pretty expensive. If it's an enterprise that has thousands of employees, however, it's really nothing to protect your data because if your network goes down or it's breached, you're losing millions of dollars every minute. When it comes to a large enterprise, it's priced where it should be because you're talking business to business. You're not talking business to consumer."
"Their pricing model is a little bit weird. Currently, there is no price advantage in signing up for yearly contracts. There are no additional costs to the standard licensing costs."
"Price-wise, the solution has been very, very reasonable...Licensing is the last thing I think about Duo Security because it's so easy, and I had no problems with it."
"I haven't seen any information on the pricing in four years, so I can't comment on that."
"The cost was reasonable. Licensing was pretty straightforward for a change."
"My experience with pricing, setup costs, and licensing has been good, with no issues. I am pleased that the prices remained stable after Cisco acquired the solution."
"My experience with the pricing, setup cost, and licensing of Cisco Duo has been great. We've been there for 10 years. While we haven't gone through the setup part for a while, licensing is straightforward and convenient for higher education because student populations are included. So, we don't have to pay extra for it. We just pay for our knowledge workers, which has been great, and the cost is reasonable."
"Overall, the pricing is fair. Customers can wrap it into their Enterprise Agreement, making it easier for them to solve their issues."
"The price of the solution is average."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
10%
Comms Service Provider
7%
Government
7%
Manufacturing Company
14%
Transportation Company
11%
Financial Services Firm
6%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise18
Large Enterprise40
No data available
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...
What is your experience regarding pricing and costs for Duo Security?
My experience with pricing, setup cost, and licensing reveals that one of the most powerful features is the licensing model and the price. According to the pricing, it is really fantastic to get th...
What needs improvement with Duo Security?
One downside of Cisco Duo is the expense, as there are clients that can afford only the basic package, which does not include Geo-fencing, leaving them unable to pay for the more expensive level, w...
Ask a question
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Also Known As

Duo Security
No data available
 

Overview

 

Sample Customers

Information Not Available
Bancomext, Bouwend Nederland, Camera dei Deputati, CGT, Coopservice Group, Court of Appeals of Georgia, Etnic, European Automotive Manufacturer, FDM Document Dynamics, Hainan Province Information Center, Highland Community College, Huntington Bank, Johnsonville Sausage, London School of Hygiene & Tropical Medicine, Mazars, Mexico's Tax Administration Service, Owens Community College, Pasco Risk, RDC, School District of Hartford, Senckenberg Nature Research Society, Sheetz, Spanish Public Employment Service, SUNY Orange County Community College, Swisscard, The Municipality of Siena, The University of Westminster, UMB Financial Corporation Invests in Identity Management, University of Dayton, University of Groningen, Vodacom, World Wide Technology
Find out what your peers are saying about Cisco Duo vs. OpenText Access Manager with Managed Services and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.