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Cisco Duo vs OpenText Access Manager with Managed Services comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Duo
Ranking in Access Management
4th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
158
Ranking in other categories
Single Sign-On (SSO) (3rd), Authentication Systems (2nd), ZTNA as a Service (2nd), Cisco Security Portfolio (1st), Multi-Factor Authentication (MFA) (1st), AI Data Analysis (3rd)
OpenText Access Manager wit...
Ranking in Access Management
26th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
5
Ranking in other categories
Web Access Management (2nd)
 

Mindshare comparison

As of August 2026, in the Access Management category, the mindshare of Cisco Duo is 3.2%, down from 3.6% compared to the previous year. The mindshare of OpenText Access Manager with Managed Services is 2.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Access Management Mindshare Distribution
ProductMindshare (%)
Cisco Duo3.2%
OpenText Access Manager with Managed Services2.3%
Other94.5%
Access Management
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
MS
Senior Specialist: Solution Architecture at a tech services company with 501-1,000 employees
A mature, powerful product with good integration capabilities
Since we use it to access a number of mission-critical applications, it means that we have multiple sites. We have independent instances of Access Manager deployed. What's very important for us is to ensure that the configurations across the various sites are 100% aligned. If they had a mechanism to ensure that's the case, that would be great. For example, the worst thing to do is if you run into an issue, and then you fail over to your disaster recovery environment, and then you find out that you've got a missing configuration there, it'll be great if one could easily compare configurations across instances of NetIQ Access Manager to ensure consistency. It's just about ensuring consistent configuration across various instances. Having the ability to easily extract and view and compare and version control configurations would be ideal. If you consider our scenario whereby, let's say, we've got an instance for our retail environment, and for that instance, we've got a disaster recovery environment. We need to ensure the amount of service at each of those sites. Now yes, they serve different purposes, however, for us, it's very important that site A and site B are 100% aligned. And so if there was a way to easily extract the configuration and to compare it across sites, to me, that would just make everything from an operational perspective significantly easier.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is pretty secure."
"Since Duo Security provides a single place to log in for our SaaS applications, we don't have to manage user accounts and remember passwords for each specific application."
"My advice for other companies that are considering getting Cisco Duo is to try it, and you will be amazed at how easy and how productive this tool is."
"I now have the Identity Intelligence feature, which makes me very happy, and it was indeed the big feature, the big step ahead that we achieved thanks to Cisco Duo."
"The features I value most about Cisco Duo are the push notification and the ability to select how I want to authenticate, and I primarily use the push method."
"We get fewer threats to remediate due to the two-factor authentication, which does not allow as many threats through."
"My advice to others looking into using Cisco Duo is that it is a great product, and I recommend it for everyone, specifically for those using Cisco Secure Client."
"It's a great solution for securing access to the applications and network because we can integrate the solution with all types of applications."
"It's a very powerful product."
"The integration is quite easy because there are a lot of options for integrating with different applications, so it is very versatile."
"There are lots of options to customize the solution to your needs."
"I would recommend NetIQ Access Manager; it is a very, very good alternative to Microsoft, Micro Focus is very big and offers good technical services, and the solution is very good, fast, simple to operate, and has very good production time to market."
"The single sign-on feature is excellent."
"The most valuable features of NetIQ Access Manager are SSO and Multi-Factor Authentication."
"It's very easy to integrate with applications."
"The features that we have found most valuable with NetIQ Access Manager are its single sign-on and two factor two second factor database."
 

Cons

"Improving Cisco Duo might involve alerting us about telephony credits when people receive texts. We hit zero at one point, and we were running around in circles without any idea until I discovered it. That's my only complaint."
"There is always room for improvement."
"If I could improve Cisco Duo, I would suggest providing some notification back that the Cisco Duo system was not able to reach the remote device, because I was left in a situation where I did not know if it was actually my cell phone or something was wrong with Cisco Duo."
"Duo Security should have more customized use cases. For example, if a client needs to have more customization, it would be better to connect directly with Duo's R&D to try to discuss the issues together in order to add customizations."
"The only thing I would say that may lead to a more negative experience would be allowing the engineers to help the customers whether it is a twenty-minute call or a four-hour call."
"The customer service is okay. However, the response time could be faster."
"An enhancement they might make is if they can log it to Splunk since they're big into Splunk. Instead of me having to go into that portal to look at things when someone is trying to log in and they forgot their password, I can look in and tell them they forgot their password or didn't respond to the prompt. That would be an improvement."
"Technical support seems to be lacking. It takes a long time for them to come back to the customer."
"There is a major release going from version three to four or four to five. There seem to be issues up front, and then once you get to the third or fourth service pack to address those various issues, you're fine again."
"Having the ability to easily extract and view and compare and version control configurations would be ideal."
"I would love to see the upgrade procedure handled more effectively. I would prefer to have OVS installation possibilities, although the upgrade procedures should include the OS as well. You should be able to use the whole application as an appliance."
"In terms of what could be improved, I would say the security of the infrastructure and the server and the working networking device."
"Occasionally, it's very difficult to get the solution running."
"The application portal could be improved with more options and easier customization."
"Classification of junctions and new versions of applications, such as APIs, can be added to enable the use of more devices that utilize biometrics for Multi-Factor Authentication to improve the solution."
 

Pricing and Cost Advice

"Cisco has the most expensive products because market leaders tend to charge a lot."
"It was very reasonable."
"It has a fair pricing model. I know they have different tiers, but it would be nice to have different types of licenses for certain groups of users in our organization. That way, we wouldn't have to lump everybody into one group. That would be also one complaint."
"It is affordable for what's coming to the table with it, but in this day and age, the cost is looked at under a microscope, and companies need to very finely define what is needed versus what is critical. In some cases, it might not be cost-effective for a company to have it. In a lot of other cases, it is the cost of doing business."
"You pay per user when using this solution and the pricing is fair."
"I believe the licensing model is excellent as it offers flexibility to our customers, allowing them to adopt a crawl, walk, or run approach."
"Duo Security's pricing is good, fair, and very comparable to today's market."
"The licensing is very good because it does not cost a lot of money. It's affordable for all-sized customers, including enterprises. There is an additional cost for premium support."
"The price of the solution is average."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
8%
Manufacturing Company
8%
Comms Service Provider
8%
Manufacturing Company
13%
Transportation Company
9%
Outsourcing Company
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business63
Midsize Enterprise26
Large Enterprise79
No data available
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...
What is your experience regarding pricing and costs for Duo Security?
It is a little bit expensive, but with security, we cannot compromise on it.
What needs improvement with Duo Security?
To improve Cisco Duo, we have some third-party hardware, and for integrations with that, we need more user-friendly integrations since third-party integration can present a lot of compatibility iss...
Ask a question
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Also Known As

Duo Security
No data available
 

Overview

 

Sample Customers

Information Not Available
Bancomext, Bouwend Nederland, Camera dei Deputati, CGT, Coopservice Group, Court of Appeals of Georgia, Etnic, European Automotive Manufacturer, FDM Document Dynamics, Hainan Province Information Center, Highland Community College, Huntington Bank, Johnsonville Sausage, London School of Hygiene & Tropical Medicine, Mazars, Mexico's Tax Administration Service, Owens Community College, Pasco Risk, RDC, School District of Hartford, Senckenberg Nature Research Society, Sheetz, Spanish Public Employment Service, SUNY Orange County Community College, Swisscard, The Municipality of Siena, The University of Westminster, UMB Financial Corporation Invests in Identity Management, University of Dayton, University of Groningen, Vodacom, World Wide Technology
Find out what your peers are saying about Cisco Duo vs. OpenText Access Manager with Managed Services and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.