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Cisco Duo pros and cons

Vendor: Cisco
4.4 out of 5
Badge Leader
998 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Cisco Duo's push notifications are widely appreciated for their simplicity and effectiveness in providing security alerts.
The multi-factor authentication feature is highly valued, enhancing security and establishing trust for access requests.
Cisco Duo aids in preventing unauthorized access and reducing the risk of phishing attacks by adding an extra layer of protection to network access.
The integration capabilities, particularly with Azure Active Directory and AWS, are praised for their ease and native-like setup.
Cisco Duo's scalability and ease of deployment are beneficial for growing organizations, allowing seamless onboarding and management.

CONS

Reducing or eliminating the telephony credits system would be beneficial for users.
Better integration and greater compatibility with other vendors' applications is needed.
Cisco Duo's current pricing model lacks incentive for yearly contracts as it matches monthly pricing.
User setup could be improved with more self-service options to reduce manual processes.
There is a demand for quicker two-factor authentication to minimize delays in user access.
 

Cisco Duo Pros review quotes

RyanDeppe - PeerSpot reviewer
Jun 15, 2023
The ease of deploying Cisco Duo Security and onboarding has greatly benefited our customers.
Jeff Naperski - PeerSpot reviewer
Jun 23, 2022
Documentation is the most valuable feature, and if you ever have to reach out to them with a question, their support is also fantastic.
reviewer1905501 - PeerSpot reviewer
Jul 5, 2022
We like the different ways that it allows you to push notifications to people. It can do text, a phone call, and email. We liked the versatility for all of our different end-users, regardless of their level of understanding of the technology.
Learn what your peers think about Cisco Duo. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
Paul Mhiripiri - PeerSpot reviewer
Aug 8, 2022
The most valuable feature is the ability for users to connect securely to the office using the VPN.
SM
May 19, 2021
The multi-factor authentication process and the geo-locking features are great.
Kevin OShields - PeerSpot reviewer
Jun 15, 2023
The administrator tool in the dashboard is the most valuable feature. It's really easy to quickly see if users are locked out from their device, firmware code, or just all the little dashboards and reports I can run to give the security for monthly reports. The dashboard's really good.
Sayantan Chatterjee - PeerSpot reviewer
Jun 15, 2023
Duo Security provides a high level of certainty regarding the identity of the individual performing an action. Whether it's logging into a system, using VPN, or utilizing Autopay, establishing that trust is crucial. I can't imagine any security company, organization, or IT team that wouldn't prioritize having multifactor authentication enabled when accessing critical systems.
Ronnie Scott - PeerSpot reviewer
Jun 26, 2022
It was a simple way of providing two-factor authentication for remote access when we hit the COVID pandemic. It was very easy and quick to get it going.
RS
Jun 15, 2023
Duo Security gives us an additional layer of security that would give us added confidence that our network will be less likely to get hacked, compromised, or otherwise.
CK
Jun 9, 2025
The Verified Duo Push feature is valuable. It gives an extra level of security beyond just the regular push.
 

Cisco Duo Cons review quotes

RyanDeppe - PeerSpot reviewer
Jun 15, 2023
Cisco can further enhance the integrations, as they possess exceptional integrations with various providers' products and feature sets.
Jeff Naperski - PeerSpot reviewer
Jun 23, 2022
More automation and device insights would be helpful in achieving a seamless single pane of glass. Having the additional capability to streamline processes would also make things better.
reviewer1905501 - PeerSpot reviewer
Jul 5, 2022
Duo was clearly purchased, and Cisco has a lot of other panels for their Firepower products, et cetera. They need to continue bringing it, Umbrella, and the endpoint pieces even more together and make the integration a little more seamless among all of them.
Learn what your peers think about Cisco Duo. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
Paul Mhiripiri - PeerSpot reviewer
Aug 8, 2022
We have had instances where Duo Security stops working on a user's device, which we have fixed by uninstalling and then reinstalling it.
SM
May 19, 2021
We had some trouble with the password reset function.
Kevin OShields - PeerSpot reviewer
Jun 15, 2023
The pain point for us at one point was the Duo Authentication Proxy since we're on-premises and not in the cloud. We had to have a proxy machine that's in our DMZ to talk to Duo for us. The configuration of that was a little complicated.
Sayantan Chatterjee - PeerSpot reviewer
Jun 15, 2023
While two-factor authentication with mobile devices provides a high level of security, it's still not foolproof, as someone could potentially steal your phone. It would be beneficial to have information about the authentication location.
Ronnie Scott - PeerSpot reviewer
Jun 26, 2022
We found it difficult to integrate it into our broader product family of Microsoft tools and other applications used across our organization.
RS
Jun 15, 2023
There is a little bit of apprehension for some users thinking, well, "How do I know this app is not collecting personal information from my personal device?"
CK
Jun 9, 2025
I would appreciate seeing Cisco Duo improved with a tighter integration with Active Directory to secure not just Remote Desktop to a server, but all the remote levels of connection that you can make to a server.