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OpenText Access Manager with Managed Services Reviews

Vendor: OpenText
4.0 out of 5
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What is OpenText Access Manager with Managed Services?

OpenText Access Manager with Managed Services streamlines application access with integration versatility and support for multi-factor authentication, helping to manage access control across web and cloud applications.

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OpenText Access Manager with Managed Services is the #5 ranked solution in top Web Access Management solutions and #20 ranked solution in top Access Management solutions. PeerSpot users give OpenText Access Manager with Managed Services an average rating of 8.0 out of 10. OpenText Access Manager with Managed Services is most commonly compared to Microsoft Entra ID: OpenText Access Manager with Managed Services vs Microsoft Entra ID. OpenText Access Manager with Managed Services is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 15% of all views.
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OpenText Access Manager with Managed Services mindshare

Product category:
Web Access Management
As of July 2025, the mindshare of OpenText Access Manager with Managed Services in the Web Access Management category stands at 15.2%, down from 16.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Web Access Management
 
 
Key learnings from peers

Valuable Features

OpenText Access Manager with Managed Services offers versatility and easy integration with applications, plus customizable options. Its valuable features include single sign-on, multi-factor authentication, and integration with Active Directory. Users appreciate its ability to work with legacy applications lacking federation protocol support. Over time, organizations utilize federation protocols for cloud-based applications, such as those from ServiceNow. The ability to automate HTML form population is also noted as beneficial.
  • "The most valuable features of NetIQ Access Manager are SSO and Multi-Factor Authentication."
  • "It's very easy to integrate with applications."
  • "The features that we have found most valuable with NetIQ Access Manager are its single sign-on and two factor two second factor database."

Room for Improvement

OpenText Access Manager with Managed Services requires enhancements in portal customization and easier upgrade processes. The administration at the platform level could be more robust, while configuration consistency across sites needs improvement. Improved mechanisms for extracting, viewing, and comparing configurations would benefit users. Security of infrastructure, server, and networking devices should be strengthened. Better support for legacy applications and new classifications, including expanded use of APIs for biometrics integration, would also be beneficial.
  • "Classification of junctions and new versions of applications, such as APIs, can be added to enable the use of more devices that utilize biometrics for Multi-Factor Authentication to improve the solution."
  • "Having the ability to easily extract and view and compare and version control configurations would be ideal."
  • "In terms of what could be improved, I would say the security of the infrastructure and the server and the working networking device."

ROI

Users reported significant improvements in security management with NetIQ Access Manager, noting enhanced user access monitoring and reduced unauthorized access incidents. They experienced quicker time-to-value and better alignment with compliance requirements, resulting in measurable cost savings. Feedback highlighted improved efficiency in managing access controls and seamless integration with existing systems, leading to increased operational productivity. Users also mentioned that NetIQ Access Manager reduced administration overhead and provided a scalable solution for growing enterprise needs.

Pricing

NetIQ Access Manager offers tiered pricing customized based on enterprise needs and user count. It provides diverse plans to accommodate different business scales. Pricing feedback from users indicates a cost-effective solution for comprehensive identity and access management, reflecting positive cost-value sentiment.

  • "The price of the solution is average."

Popular Use Cases

Organizations use OpenText Access Manager with Managed Services primarily for authentication, single sign-on, and access control. They apply it to web and cloud applications as well as in-house systems, integrating features like security patch creation and authorization policies. Its versatility extends to multi-factor authentication and management of user access based on time and user groups. This tool supports both cloud and on-prem deployments, aiding in managing extensive infrastructure access.

Service and Support

Customers report satisfaction with OpenText Access Manager with Managed Services' support, citing efficient issue resolution and knowledgeable teams. While there may be occasional delays in response times, dedicated support engineers help escalate issues promptly. Users appreciate the high-quality support, especially for high-priority concerns. However, requests involving development changes might experience delays.

Deployment

Initial setup of OpenText Access Manager with Managed Services can be fairly straightforward for those familiar with the configurations, while others may find it challenging. Experience influences ease, with prior installations making the process simpler. Users experienced with upgrades and configurations find setting up multiple instances manageable. Cloud deployments tend to be easier. For those new to the setup, professional assistance and post-installation health checks are often advised. Installation time typically ranges from two weeks to 20 days.

Scalability

Opinions on the scalability of OpenText Access Manager with Managed Services vary. Some report challenges with approximately 300 users, while others praise its extensive usage capability, mentioning support for tens of thousands of concurrent connections. Administrators appreciate its scalability features, such as adding providers or clusters, even supporting large-scale users. However, others mention infrastructure changes impede scalability. With different organizational experiences, some rate its scalability highly, emphasizing substantial user numbers without issues.

Stability

OpenText Access Manager with Managed Services offers significant stability, satisfying clients who report no crashes, freezes, bugs, or glitches. Although initial releases might present challenges, stability improves with subsequent service packs. Experienced implementation partners help optimize settings for stability. Recent updates have solidified its dependable performance, allowing for effective upgrades. Clients find that with correct tuning and adjustments, stability remains consistent and effective.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText Access Manager with Managed Services Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Manufacturing Company
15%
Financial Services Firm
8%
Real Estate/Law Firm
8%
Government
8%
Retailer
7%
Consumer Goods Company
7%
Transportation Company
5%
Educational Organization
5%
University
5%
Computer Software Company
5%
Comms Service Provider
3%
Construction Company
3%
Energy/Utilities Company
3%
Insurance Company
3%
Performing Arts
3%
Wholesaler/Distributor
3%
Recreational Facilities/Services Company
2%
Outsourcing Company
2%
Non Profit
2%
Logistics Company
2%
Renewables & Environment Company
2%

Compare OpenText Access Manager with Managed Services with alternative products

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Learn more about OpenText Access Manager with Managed Services

Through strong application integration, OpenText Access Manager with Managed Services supports single sign-on, federated protocols, and multi-factor authentication. This helps organizations manage infrastructure access and create security patches efficiently. Despite its strengths, there is room for improvement in portal customization, upgrade procedures, and administration at the platform level. The product is valuable for both cloud and on-premises deployments, offering flexible control over access based on user groups or time.

What are the key features?
  • Integration Versatility: Adapts easily to different applications with robust integration capabilities.
  • Single Sign-On: Simplifies user access across applications with a streamlined process.
  • Multi-Factor Authentication: Enhances security through comprehensive authentication methods.
  • Federation Protocol Support: Facilitates trusted connections between organizations without breaches.
What benefits and ROI should users look for?
  • Enhanced Security: Strong protocols ensure high-level protection and trust.
  • Efficient Access Control: Streamlined processes save time and reduce administrative overhead.
  • Customizable Integration: Flexible options cater to diverse application needs.
  • Scalable Deployment: Adaptable for both on-premises and cloud environments.

OpenText Access Manager with Managed Services is implemented across multiple industries to control access for web and cloud applications. Technology firms use it for authentication and access management, while healthcare organizations apply it to satisfy stringent security requirements. Retail companies benefit from secure customer data handling, and financial institutions use it for multifaceted banking applications. Different industries appreciate its robust security protocols and integration capabilities, ensuring a trusted environment for secure data access and management.

OpenText Access Manager with Managed Services customers

Bancomext, Bouwend Nederland, Camera dei Deputati, CGT, Coopservice Group, Court of Appeals of Georgia, Etnic, European Automotive Manufacturer, FDM Document Dynamics, Hainan Province Information Center, Highland Community College, Huntington Bank, Johnsonville Sausage, London School of Hygiene & Tropical Medicine, Mazars, Mexico's Tax Administration Service, Owens Community College, Pasco Risk, RDC, School District of Hartford, Senckenberg Nature Research Society, Sheetz, Spanish Public Employment Service, SUNY Orange County Community College, Swisscard, The Municipality of Siena, The University of Westminster, UMB Financial Corporation Invests in Identity Management, University of Dayton, University of Groningen, Vodacom, World Wide Technology

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Product Categories

Product Categories
Web Access Management
Access Management

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OpenText Access Manager with Managed Services reviews

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MS
Senior Specialist: Solution Architecture at a tech services company with 501-1,000 employees
Verified user of OpenText Access Manager with Managed Services
Nov 3, 2022
A mature, powerful product with good integration capabilities

Pros

"It's very easy to integrate with applications. "

Cons

"Having the ability to easily extract and view and compare and version control configurations would be ideal. "

What is our primary use case?

Initially, it started off with single sign-on and promoted single sign-on within multiple single sign-ons. 

Over time, it morphed into also implementing what we call authorization policies. That includes limiting when people can access an application in terms of the time of day, or limiting which user populations can use a particular application.

It's mainly an access management tool.

Over the last four years or so, we've leveraged the integration between Access Manager and the advanced integration framework so that we can now also implement multi-factor authentication.

What is most valuable?

It's a very powerful product.  

It's very easy to integrate with applications. 

At the time when we deployed the product, the fact that you've got a lot of legacy applications that don't necessarily support federation protocols like Oath and SAML, yet have Access Manager's ability to automatically populate in an HTML form and submit it has been very useful. That capability was one of the reasons we went with it. We stuck with it over and above Access Manager. Now, of course, as time has progressed, we're moving more towards the use of the federation protocols, specifically when it comes to cloud-based apps like ServiceNow.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (1426 words)
PeerSpot user
Project Manager at a computer software company with 201-500 employees
Verified user of OpenText Access Manager with Managed Services
Nov 21, 2020
Product version discussed: 4.5
Good authentication and great single sign-on feature but needs a better upgrade procedure

Pros

"The single sign-on feature is excellent."

Cons

"I would love to see the upgrade procedure handled more effectively. I would prefer to have OVS installation possibilities, although the upgrade procedures should include the OS as well. You should be able to use the whole application as an appliance."

What is our primary use case?

We work with farmer federations. We primarily use the solution for authentication and single sign-on capabilities.

What is most valuable?

The single sign-on feature is excellent. I'm going to configure it as a module for the advanced authentication from NetIQ to the Access Management so that we can use multi-factor authentication.

*Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Read full review (443 words)
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Find out what your peers are saying about OpenText Access Manager with Managed Services. Updated July 2025
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Cassio-Silva - PeerSpot user
Technology director at Asyg
Verified user of OpenText Access Manager with Managed Services
Mar 25, 2023
Multi-Factor Authentication, stable, and extremely scalable

Pros

"The most valuable features of NetIQ Access Manager are SSO and Multi-Factor Authentication."

Cons

"Classification of junctions and new versions of applications, such as APIs, can be added to enable the use of more devices that utilize biometrics for Multi-Factor Authentication to improve the solution."

What is our primary use case?

I use NetIQ Access Manager to protect one single application with Multi-Factor Authentication.

The solution is deployed on both cloud and on-prem.

How has it helped my organization?

The Multi-Factor Authentication of NetIQ Access Manager has helped protect our organization.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (259 words)
PeerSpot user
Technology and Solutions Manager at a tech services company with 11-50 employees
Verified user of OpenText Access Manager with Managed Services
Jan 10, 2021
Simple to implement and easy to use

Pros

"The features that we have found most valuable with NetIQ Access Manager are its single sign-on and two factor two second factor database. "

Cons

"In terms of what could be improved, I would say the security of the infrastructure and the server and the working networking device. "

What is our primary use case?

Our primary use cases include creating the security patch, control over access, simplifying the control of the organization's access to infrastructureת and obligation services. We provide account security access to profile users with different obligations for information and services to the company.

What is most valuable?

The features that we have found most valuable with NetIQ Access Manager are its single sign-on and two factor two second factor database.

*Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Read full review (366 words)
SM
Education Director at ID Integrated Data SA
Verified user of OpenText Access Manager with Managed Services
Oct 16, 2019
Product version discussed: 4
Easy to integrate with lots of different applications

Pros

"There are lots of options to customize the solution to your needs."

Cons

"The application portal could be improved with more options and easier customization."

What is our primary use case?

As a NetIQ Partner we are offering NetIQ Access Manager as a primary choice for controlling application access. The product is mainly designed for Web Application which make this product a good choice for the cloud applications. But it is also a good choice for in-house applications.

How has it helped my organization?

NetIQ Access Manager provides reverse proxy services with different options like authentication, strong Authentication, role based access control, federation etc..

We use it as a front end for in-house application to secure and control application access.

*Disclosure: My company has a business relationship with this vendor other than being a customer. I worked for a company that is NetIQ partner.
Read full review (392 words)