Catchpoint vs NinjaOne comparison

Catchpoint and NinjaOne are both solutions in the Network Monitoring Software category. Catchpoint is ranked #57 with an average rating of 8.0, while NinjaOne is ranked #29 with an average rating of 7.7. Catchpoint holds a 0.4% mindshare in NMS, compared to NinjaOne’s 0.4% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 94% of NinjaOne users who would recommend it.

Catchpoint

Read 14 Catchpoint reviews

668 Views
418 Comparison Views

100% willing to recommend

NinjaOne

Read 18 NinjaOne reviews

607 Views
350 Comparison Views

94% willing to recommend

Catchpoint

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

Catchpoint and NinjaOne are competing products in network performance and IT management solutions. NinjaOne seems to have the upper hand with its comprehensive IT management capabilities despite Catchpoint's strengths in network performance monitoring.

Features: Catchpoint offers in-depth, real-time analytics, extensive monitoring tools, and specialized network performance optimization. NinjaOne provides an all-in-one IT management platform, including remote monitoring, patch management, and IT asset management.

Room for Improvement: Catchpoint could enhance integration capabilities, expand IT management tools, and improve user interface customization options. NinjaOne could benefit from deeper network-specific analytics, better pricing transparency, and expanding its range of specialized monitoring tools.

Ease of Deployment and Customer Service: NinjaOne is recognized for straightforward deployment, rapid implementation, and efficient customer service. Catchpoint offers a reliable deployment model with a focus on robust network monitoring capabilities, though its deployment might require more initial configuration for optimal results.

Pricing and ROI: Catchpoint provides competitive pricing aligned with its network monitoring specialization, promising strong ROI for enterprises needing detailed insights. NinjaOne's initial setup costs are higher but justified by its comprehensive IT management solution, providing significant ROI through seamless IT operations management.

To learn more, read our detailed Catchpoint vs. NinjaOne Report (Updated: April 2025).

Buyer's Guide

Catchpoint vs. NinjaOne

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Catchpoint

Ranking in Network Monitoring Software

57th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (40th), Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (9th)

NinjaOne

Ranking in Network Monitoring Software

29th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Server Monitoring (11th), IT Service Management (ITSM) (7th), Remote Access (20th), Vulnerability Management (25th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (3rd), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of Catchpoint is 0.4%, down from 0.4% compared to the previous year. The mindshare of NinjaOne is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Carl Funk

Senior Manager at a training & coaching company with 10,001+ employees

The UI is well designed, so it's easy to get the visibility you want.

There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing. The other issue is the cost. The more data you collect, the more expensive it becomes. You sell your organization by saying we can get this feature set, but then you have to walk that back because we'll need more money to run every test. This is something hard to get out in your initial scoping. You provide Catchpoint with a series of tests and get a cost estimate, not realizing all the data you might have to collect long term. That was a big deal for us because we partly switched on the promise of saving money.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"During business hours, it has worked absolutely fine without any issues."

"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."

"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

"The solution offers three different ways of slicing data to look for abnormalities."

"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."

More Catchpoint pros

"The software's automation tools have solved critical deployment problems for small businesses."

"NinjaOne is a great product. It is working and it is always developing."

"Good at managing updates and for remote support."

"The most important aspect of this tool is the security it provides our company."

"The most valuable feature we have found currently is probably patch management."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The customer support at NinjaOne is excellent, rated ten out of ten."

More NinjaOne pros

Cons

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."

"As part of the improvement, there are certain categories, like for the China market, where we face issues."

"Catchpoint can be improved by focusing solely on network monitoring."

"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"The old user version was better, it was more user-friendly."

"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."

More Catchpoint cons

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"Lacks sufficient integrations with other PSAs."

"NinjaOne's dashboard could be easier to use."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The NinjaOne distribution server is highly dependent on an active directory."

"The graphical user interface could be improved."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

More NinjaOne cons

Pricing and Cost Advice

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The solution's pricing varies based on services and licensing models."

"In terms of licensing fees, I believe they were slightly higher."

"The solution's pricing is comparable to the last tool we were using."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaRMM uses a subscription model."

"Its pricing is great."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The pricing is reasonable and cheaper than ConnectWise."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

49%

Financial Services Firm

15%

Computer Software Company

Retailer

Computer Software Company

16%

Government

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.

See all answers

What is your experience regarding pricing and costs for Catchpoint?

The solution's pricing varies based on services and licensing models. Clients typically see significant operational and cost efficiencies, with time savings estimated between 30% and 40%.

See all answers

What needs improvement with Catchpoint?

As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive simila...

See all answers

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

See all answers

Comparisons

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Compared 24% of the time

ThousandEyes vs Catchpoint

Compared 17% of the time

Datadog vs Catchpoint

Compared 14% of the time

New Relic vs Catchpoint

Compared 12% of the time

Splunk AppDynamics vs Catchpoint

Compared 7% of the time

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N-able N-central vs NinjaOne

Compared 9% of the time

Atera vs NinjaOne

Compared 9% of the time

Microsoft Configuration Manager vs NinjaOne

Compared 7% of the time

Microsoft Intune vs NinjaOne

Compared 6% of the time

Tanium XEM vs NinjaOne

Compared 5% of the time

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Product Reports

Buyer's Guide

Catchpoint

May 2025

Download Catchpoint product report

Buyer's Guide

NinjaOne

April 2025

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Overview

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

Catchpoint

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne

Sample Customers

Information Not Available

Status Pros, Mitchell and Company

Buyer's Guide

Catchpoint vs. NinjaOne

April 2025

Free Report: Catchpoint vs. NinjaOne

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