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CA Unified Communications Monitor vs DX Unified Infrastructure Management comparison

CA Unified Communications Monitor and DX Unified Infrastructure Management are both solutions in the IT Infrastructure Monitoring category. CA Unified Communications Monitor is ranked #76, while DX Unified Infrastructure Management is ranked #54. CA Unified Communications Monitor holds a 0.1% mindshare in IM, compared to DX Unified Infrastructure Management’s 0.5% mindshare. Additionally, 50% of CA Unified Communications Monitor users are willing to recommend the solution, compared to 92% of DX Unified Infrastructure Management users who would recommend it.
CA Unified Communications M...
Read 2 CA Unified Communications Monitor reviews
  • 169 Views
  • 36 Comparison Views
50% willing to recommend
DX Unified Infrastructure M...
Read 120 DX Unified Infrastructure Management reviews
  • 709 Views
  • 177 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

CA Unified Communications Monitor and DX Unified Infrastructure Management compete in the network performance management solutions category. CA Unified Communications Monitor has the upper hand in cost-effectiveness and support, while DX Unified Infrastructure Management offers a more comprehensive feature set for larger organizations seeking in-depth insights despite the higher pricing.

Features: CA Unified Communications Monitor provides real-time call analysis, diagnostics, and detailed communication performance reporting. It focuses on monitoring of communication systems comprehensively. DX Unified Infrastructure Management offers broader network visibility, diverse analytics capabilities, and monitors both communication and infrastructure, providing an all-encompassing management tool for organizations.

Room for Improvement: CA Unified Communications Monitor could enhance network visibility capabilities, expand analytics beyond communication systems, and introduce additional infrastructure monitoring features. DX Unified Infrastructure Management might benefit from simplifying its deployment process, reducing initial costs, and enhancing its communication system analytics to match its infrastructure focus.

Ease of Deployment and Customer Service: CA Unified Communications Monitor allows straightforward deployment, seamlessly integrating into existing systems, reducing disruptions. Its customer service is effective in issue resolution. DX Unified Infrastructure Management requires a complex deployment but offers robust customer support, providing thorough assistance during integration.

Pricing and ROI: CA Unified Communications Monitor offers a favorable setup cost, reducing operational expenses for substantial ROI through effective resource management. DX Unified Infrastructure Management, although more expensive initially, justifies its price with enhanced features that result in significant returns due to improved operational efficiencies and less downtime, suitable for organizations looking for long-term value.

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To learn more, read our detailed CA Unified Communications Monitor vs. DX Unified Infrastructure Management Report (Updated: May 2025).
Buyer's Guide
CA Unified Communications Monitor vs. DX Unified Infrastructure Management
May 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Unified Communications M...
Ranking in Network Monitoring Software
104th
Ranking in IT Infrastructure Monitoring
76th
Average Rating
6.6
Number of Reviews
2
Ranking in other categories
Unified Communications Monitoring (5th)
DX Unified Infrastructure M...
Ranking in Network Monitoring Software
76th
Ranking in IT Infrastructure Monitoring
54th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Server Monitoring (23rd), Cloud Monitoring Software (40th), AIOps (24th)
 

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of CA Unified Communications Monitor is 0.1%, down from 0.1% compared to the previous year. The mindshare of DX Unified Infrastructure Management is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

itarchit489981 - PeerSpot reviewer
Good end-to-end voice quality monitoring and offers valuable features
The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.
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Mark Tukh - PeerSpot reviewer
Great scalability, versatility, infrastructure coverage and ease of implementation
I rate the initial setup an eight out of ten. The number of people needed for deployment depends on the customer, but we usually need at least one person and two to three at other times. The initial implementation takes about two months. The full implementation can be infinite because you may want to implement more. The product does not require a lot of maintenance. To increase the implementation, we push additional services in the first and second years to make it more robust and fully implemented. We usually sell to big enterprises. It can also be affordable for smaller enterprises, but we don't work with them a lot. We have from 2,000 to 10,000 workers. So the product itself can have five, ten or even 20 users.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Good end-to-end monitoring"
"We use the solution to meet the needs of the customer."
"Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
"I can use the Drag and Drop feature to build dashboards within minutes."
"The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts."
"It is easy to implement but requires good planning."
"You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product."
"It delivers our customers many metrics, so they may make decisions"
"What I like about DX Unified Infrastructure Management is that it's a very good product. The feature I found most valuable in the solution is the MCS feature, which is the automatic deployment of the objects you want to monitor. You can set up a system, for example, if it's a Windows machine and I want to test specific devices on it, I could do that through DX Unified Infrastructure Management. That type of deployment is very good because it means you won't miss any monitoring aspect on any server."
"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."
More DX Unified Infrastructure Management pros
 

Cons

"The solution should have automatic baseline detection."
"All the features and functions of the solution can be improved."
"Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly."
"How we can get more native information from CA's solutions."
"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."
"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"We would like to see automatic network topology."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"They need to continue to advance the filter capabilities, and provide more input fields."
More DX Unified Infrastructure Management cons
 

Pricing and Cost Advice

Information not available
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"Reasonable setup cost and licensing prices."
"CAD $400,000 annually."
"The license cost depends on the number of probes and robots."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Manufacturing Company
13%
Computer Software Company
12%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
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What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
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What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
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Product Reports

Buyer's Guide
CA Unified Communications Monitor vs. ScienceLogic
May 2025
CA Unified Communications Monitor reportDownload CA Unified Communications Monitor product report
Buyer's Guide
DX Unified Infrastructure Management
June 2025
DX Unified Infrastructure Management reportDownload DX Unified Infrastructure Management product report
 

Also Known As

CA UC Monitor
DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
 

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

Broadcom
 

Sample Customers

BBVA Compass
CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Buyer's Guide
CA Unified Communications Monitor vs. DX Unified Infrastructure Management
May 2025
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