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CA Unified Communications Monitor vs DX Unified Infrastructure Management comparison

CA Unified Communications Monitor and DX Unified Infrastructure Management are both solutions in the IT Infrastructure Monitoring category. CA Unified Communications Monitor is ranked #69, while DX Unified Infrastructure Management is ranked #50. CA Unified Communications Monitor holds a 0.3% mindshare in IM, compared to DX Unified Infrastructure Management’s 0.8% mindshare. Additionally, 50% of CA Unified Communications Monitor users are willing to recommend the solution, compared to 92% of DX Unified Infrastructure Management users who would recommend it.
CA Unified Communications M...
Read 2 CA Unified Communications Monitor reviews
  • 436 Views
  • 266 Comparison Views
50% willing to recommend
DX Unified Infrastructure M...
Read 120 DX Unified Infrastructure Management reviews
  • 1,862 Views
  • 1,024 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

CA Unified Communications Monitor and DX Unified Infrastructure Management compete in the network performance management solutions category. CA Unified Communications Monitor has the upper hand in cost-effectiveness and support, while DX Unified Infrastructure Management offers a more comprehensive feature set for larger organizations seeking in-depth insights despite the higher pricing.

Features: CA Unified Communications Monitor provides real-time call analysis, diagnostics, and detailed communication performance reporting. It focuses on monitoring of communication systems comprehensively. DX Unified Infrastructure Management offers broader network visibility, diverse analytics capabilities, and monitors both communication and infrastructure, providing an all-encompassing management tool for organizations.

Room for Improvement: CA Unified Communications Monitor could enhance network visibility capabilities, expand analytics beyond communication systems, and introduce additional infrastructure monitoring features. DX Unified Infrastructure Management might benefit from simplifying its deployment process, reducing initial costs, and enhancing its communication system analytics to match its infrastructure focus.

Ease of Deployment and Customer Service: CA Unified Communications Monitor allows straightforward deployment, seamlessly integrating into existing systems, reducing disruptions. Its customer service is effective in issue resolution. DX Unified Infrastructure Management requires a complex deployment but offers robust customer support, providing thorough assistance during integration.

Pricing and ROI: CA Unified Communications Monitor offers a favorable setup cost, reducing operational expenses for substantial ROI through effective resource management. DX Unified Infrastructure Management, although more expensive initially, justifies its price with enhanced features that result in significant returns due to improved operational efficiencies and less downtime, suitable for organizations looking for long-term value.

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To learn more, read our detailed CA Unified Communications Monitor vs. DX Unified Infrastructure Management Report (Updated: September 2025).
Buyer's Guide
CA Unified Communications Monitor vs. DX Unified Infrastructure Management
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Unified Communications M...
Ranking in Network Monitoring Software
95th
Ranking in IT Infrastructure Monitoring
69th
Average Rating
6.6
Number of Reviews
2
Ranking in other categories
Unified Communications Monitoring (5th)
DX Unified Infrastructure M...
Ranking in Network Monitoring Software
73rd
Ranking in IT Infrastructure Monitoring
50th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Server Monitoring (22nd), Cloud Monitoring Software (38th), AIOps (25th)
 

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of CA Unified Communications Monitor is 0.3%, up from 0.2% compared to the previous year. The mindshare of DX Unified Infrastructure Management is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
DX Unified Infrastructure Management0.8%
CA Unified Communications Monitor0.3%
Other98.9%
IT Infrastructure Monitoring
 

Featured Reviews

itarchit489981 - PeerSpot reviewer
Good end-to-end voice quality monitoring and offers valuable features
The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.
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Mark Tukh - PeerSpot reviewer
Great scalability, versatility, infrastructure coverage and ease of implementation
I rate the initial setup an eight out of ten. The number of people needed for deployment depends on the customer, but we usually need at least one person and two to three at other times. The initial implementation takes about two months. The full implementation can be infinite because you may want to implement more. The product does not require a lot of maintenance. To increase the implementation, we push additional services in the first and second years to make it more robust and fully implemented. We usually sell to big enterprises. It can also be affordable for smaller enterprises, but we don't work with them a lot. We have from 2,000 to 10,000 workers. So the product itself can have five, ten or even 20 users.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use the solution to meet the needs of the customer."
"Good end-to-end monitoring"
"It is easy to implement but requires good planning."
"It is easy to implement."
"Great customized dashboards and drill down reports with auto serve analytics."
"Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
"Great out-of-the-box capability."
"The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts."
"It gives an alarm when there's something going on, not just when there's an expected spike that happens every night on a server."
"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
More DX Unified Infrastructure Management pros
 

Cons

"All the features and functions of the solution can be improved."
"The solution should have automatic baseline detection."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"Making a GUI with criteria such as selection by robot/hub/probe etc."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes."
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"It would be good to implement views showing the aggregated status graphically."
"We would like to see automatic network topology."
"DX UIM's reporting and customization need to be improved."
More DX Unified Infrastructure Management cons
 

Pricing and Cost Advice

Information not available
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"CAD $400,000 annually."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"The license cost depends on the number of probes and robots."
"Reasonable setup cost and licensing prices."
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Top Industries

By visitors reading reviews
No data available
Performing Arts
16%
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
 

Questions from the Community

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What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
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What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
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What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
See all answers
 

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Product Reports

Buyer's Guide
CA Unified Communications Monitor vs. Ixia Hawkeye
September 2025
CA Unified Communications Monitor reportDownload CA Unified Communications Monitor product report
Buyer's Guide
DX Unified Infrastructure Management
October 2025
DX Unified Infrastructure Management reportDownload DX Unified Infrastructure Management product report
 

Also Known As

CA UC Monitor
DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
 

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

Broadcom
 

Sample Customers

BBVA Compass
CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Buyer's Guide
CA Unified Communications Monitor vs. DX Unified Infrastructure Management
September 2025
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