Jun 19, 2014
Saluting Henry from another Henry!
Thanks for your sound advice.
Henry
Broadcom DX Application Performance Management and New Relic are both strong contenders in the application performance management space. New Relic features robust tools and user-friendly integrations, making it a favored option despite its higher price point. However, Broadcom DX Application Performance Management has more affordable pricing and reliable support.
What features are offered by Broadcom DX Application Performance Management in comparison to New Relic?Users appreciate Broadcom DX Application Performance Management’s comprehensive monitoring and analytics capabilities, enabling detailed performance insights. New Relic is noted for its intuitive dashboards and extensive integrations which enhance troubleshooting efficiency. Despite both products offering rich feature sets, users lean towards New Relic for its ease of use.
What areas of improvement can be found in Broadcom DX Application Performance Management in comparison to New Relic?For Broadcom DX Application Performance Management, users suggest improvements in scalability and interface enhancements. New Relic feedback highlights the need for better cost management tools and more flexible alerting systems. While Broadcom DX Application Performance Management could benefit from more user-friendly updates, New Relic users seek cost control and customization.
How is the ease of deployment and customer service of Broadcom DX Application Performance Management in comparison to New Relic?Broadcom DX Application Performance Management users find the deployment process straightforward but occasionally face challenges with complex setups. Their customer service is highly rated. New Relic users experience a seamless deployment process with excellent onboarding support, though some mention high complexity in integration scenarios. Broadcom scores higher on support responsiveness, but New Relic’s deployment simplicity is appreciated.
What setup costs and ROI can be seen with Broadcom DX Application Performance Management in comparison to New Relic?Broadcom DX Application Performance Management is praised for its cost-effectiveness and high ROI, making it a budget-friendly choice. New Relic, despite its higher cost, is considered worth the investment due to its feature richness and reliability. Users indicate that while New Relic may be more expensive, its capabilities justify the price.
Performance management solutions like Broadcom DX Application Performance Management are important for cost reduction and performance reviews.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
It is difficult to access the right person, and incidents sometimes need escalation.
In the early years, we needed support often, but due to accumulated experience with Broadcom DX Application Performance Management, we haven't needed to escalate any issues recently.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
The solution does not offer much flexibility in scalability.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Stability is one of the strong points.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
It is also difficult to access the right person in support, and sometimes incidents need to be escalated, taking several contacts to resolve.
The first area for improvement is the discovery feature, which should be enhanced to collect comprehensive information from applications and services.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
The challenge arises during annual renewals, as the price increase can be significant, around twenty percent or more, which customers find difficult to understand.
The pricing is in the middle range.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
As we talk about pricing, it is not that much cheaper.
We have very good dashboards that are very useful for getting all the parameters of the application.
The most valuable feature of Broadcom DX Application Performance Management is the dashboard, which captures all the traces and generates alerts for performance monitoring.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Mindshare (%) |
|---|---|
| New Relic | 3.8% |
| Broadcom DX Application Performance Management | 1.3% |
| Other | 94.9% |
| Company Size | Count |
|---|---|
| Small Business | 27 |
| Midsize Enterprise | 24 |
| Large Enterprise | 124 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 51 |
| Large Enterprise | 79 |
Broadcom DX Application Performance Management offers proactive alerting, transaction tracing, and root cause analysis. It enhances end-user experience management through efficient dashboards and customizable reporting, extending monitoring over Java and .NET applications.
Broadcom DX Application Performance Management delivers comprehensive monitoring and performance insights across cloud and Java applications. It proactively addresses issues with tools like Introscope for rapid error identification and Customer Experience Manager for end-user management. The software's dashboards consolidate performance data in real-time, helping organizations enhance debugging and incident management. Its low overhead and integration with service tools make it well-suited for production environments. However, it faces potential improvements in areas such as UI updates, agent management, automation, and seamless integration with new technologies.
What are the standout features?Organizations in logistics, banking, and e-commerce implement Broadcom DX Application Performance Management to monitor performance across crucial environments. Their usage involves enhancing performance, debugging, and proactive incident management for cloud and Java apps, with management dashboards supporting greater transparency in crash analytics and server health checks, ultimately improving user experience.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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