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Broadcom DX Application Performance Management vs DX SaaS vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Broadcom DX Application Performance Management is 0.8%, up from 0.5% compared to the previous year. The mindshare of DX SaaS is 0.6%, up from 0.1% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Broadcom DX Application Performance Management0.8%
OpenText Real User Monitoring0.7%
DX SaaS0.6%
Other97.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

EG
Director of Technical Part at NOS SGPS
Dashboards facilitate prompt alerts but discovery feature needs enhancement
I would recommend Broadcom DX Application Performance Management if a customer doesn't have any existing performance solution. However, ten years ago, the solution was better, and now there are many competitive options. My overall rating would be between six and seven. The product rating I would give is 6.5 out of 10.
JM
Technical Manager at Tech Mahindra Limited
It's highly customizable but lacks many features of available in competing solutions
DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly. They upgrade the product every 15 to 30 days, and the process isn't seamless. It's like implementing the solution all over again. We monitor around 1,000-plus applications and have more than 100,000 agents, so we require a smooth upgrade process. It's nearly impossible to stay updated on the latest version. Upgrading the Dynatrace agent is smoother. You don't need to worry about it. If the agent is on the Dynatrace server, you only need to push it. After that, you will be notified to reboot the APM or CLM. That's it. It took us three years to deploy the agent on 1,000-plus applications across 40,000-plus servers. Now, they are saying they are ending support for 7.0.49, and we need to upgrade. The path to upgrading isn't straightforward. The first process is manual, and we can push it to different servers so it is visible. What's our configuration? Who is going to do the configuration? It's not typical or practical. I don't understand how product teams don't see that. That feature is not there. We hope they add this feature to the new product called DX Platform, which consists of net apps. All those network monitoring tools will be combined into DX Platform. All the monitoring functionality is moved to DX Platform. You can't see a trend of your metrics grouped according to the last month, six months, one year, etc. The resolution is not there. I want granular visibility into data captured in the last 15 seconds. Those are essential features. I am not saying that DX lacks solid features, but they need to consider it. Some core functionality of the product is missing. We have around 50-plus requests to add previously available features in the on-premise version. That is one reason application teams are reluctant to go to DX SaaS. We are struggling to make them understand and trying to find alternatives for the existing features. We've had many discussions with the product team, telling them we need this functionality. However, they tell us it's not on their product roadmap. They are gradually adding other features, but we need our requirements to be a priority. You cannot say you will try to add those requested features that aren't on your product roadmap. There is always a catch in the product. We use around 10 tenants in production and six in the test run. First of all, there is nothing in the pane. If we are trying to see the data from an application, how do we know which tenant and application are reporting? There was a feature called Enterprise Team Center, but that functionality has been removed. All the applications are connected to the manager, which is connected to ETC. If you go to ETC, you can find the server and see your data, but that functionality was not there. Every product should have a management feature, but that is missing, and they are saying that it is not there in the roadmap. It is a basic requirement. You need to understand that. That is not there, manager, and they are saying that is not there in the roadmap as well. They have created a new tenant page temporarily. It is not there currently. It is not a required thing. There is a feature called Domain, but that concept is gone. We've struggled a lot, and what they provided in the initial migration stage is no longer working. We were delayed for two months because we didn't give them the correct input. They don't know their product. We tell them there is a problem, and they say they're fixing it. Are we their Guinea pig? You cannot treat your customers like this.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Stability is one of the strongest attributes of CA APM. It is very stable on all platforms."
"We use it to create dashboards and executive view dashboards, so our higher up managers can take a look and see where our application status stands."
"The time it takes to track problems in applications is the most valuable return that we have from this solution."
"The triage can find the root cause for pent up issues."
"The executive dashboard we created gives a lot of visibility. There's no working on something for a little bit before someone knows."
"It helps us prioritize application performance issues. It has assisted triage where we can drill down and see where exactly the problem lies."
"Scalability-wise, I rate the solution a nine out of ten...there is a very easy way to deal with it by adding more servers to the application."
"The initial setup is straightforward."
"It supports numerous platforms."
"Actionable insight is the most valuable feature."
"DX allows you to customize and gives you a high degree of control."
"The most valuable feature is application performance monitoring."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"Very easy to implement."
"It offers near-real-time analytics, which is helpful."
"With the solution, you can easily access any issues in your infrastructure."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The technical support is good at resolving issues."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
 

Cons

"It should be easier to install or set everything up. ​"
"Dashboards need to be improved in order to make them self-explanatory."
"A CA APM agent takes a lot of memory. That is one disadvantage. If you configure CA APM correctly it will still consume around 15 to 20 percent of memory."
"The interface is getting a little old."
"Improve the targeting interface is to make it more user-friendly and current."
"One of the challenges is agent releases. So as we employ agents, they are done relatively manually. A little bit of automating of agent release would be helpful."
"The main areas for improvement include making dashboards and interfaces easier to understand."
"In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"Old user interface and dashboards could be improved."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"The solution's technical support presents a lot of issues with too many delays."
"Some issues with login errors."
"The product needs more R&D to make it easier and more compatible with other software."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"We would like to see support for non-Windows environments."
 

Pricing and Cost Advice

"It is definitely expensive for what we get, but there isn't an alternate option at the moment."
"The license for Broadcom DX Application Performance Management is annual. The licensing model could improve because there is not any limit to deploying the agent, there should be some limits on it."
"The licensing costs are expensive."
"The pricing structure should be based on memory or CPU usage rather than the number of agents, as it makes the solution more expensive for us."
"Negotiate a lot, but do not forget to buy the product because it is worth it."
"Dynatrace is the most expensive of these tools followed by AppDynamics which is "medium-expensive." CA APM is a bit lower in price than either Dynatrace or AppDynanics... In my opinion, if you can afford it, go for AppDynamics instead of CA APM."
"There is some research needed to determine licensing costs, based on the number of DataPower instances for the Nastel agent, for example."
"Pricing and licensing are not issues."
"Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
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Top Industries

By visitors reading reviews
Marketing Services Firm
14%
Performing Arts
12%
Manufacturing Company
10%
Financial Services Firm
9%
Outsourcing Company
17%
Computer Software Company
12%
Financial Services Firm
12%
Legal Firm
8%
Manufacturing Company
11%
Performing Arts
9%
Computer Software Company
9%
Marketing Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise24
Large Enterprise124
No data available
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Broadcom DX Application Performance Management?
The initial pricing is reasonable and competitive compared to other solutions. The challenge arises during annual ren...
What needs improvement with Broadcom DX Application Performance Management?
The first area for improvement is the discovery feature, which should be enhanced to collect comprehensive informatio...
What is your primary use case for Broadcom DX Application Performance Management?
Our primary use case involves having a large dashboard with significant information for alerts, alarms, and metrics t...
Ask a question
Earn 20 points
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There ...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the serv...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the v...
 

Also Known As

DX APM, CA APM, CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA
CA DXI, CA Digital Experience Insights
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip
CNN
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: February 2026.
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