DX SaaS vs SysTrack comparison

Broadcom and Lakeside Software are both solutions in the Digital Experience Monitoring (DEM) category. Broadcom is ranked #17, while Lakeside Software is ranked #3 with an average rating of 9.5. Broadcom holds a 1.0% mindshare in DEM, compared to Lakeside Software’s 12.3% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 88% of Lakeside Software users who would recommend it.

DX SaaS

Read 3 DX SaaS reviews

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81 Comparison Views

100% willing to recommend

SysTrack

Read 11 SysTrack reviews

1,869 Views
1,869 Comparison Views

88% willing to recommend

DX SaaS

SysTrack

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Executive SummaryUpdated on Nov 3, 2024

DX SaaS and SysTrack both compete in IT infrastructure monitoring. DX SaaS often has an advantage in scalability and ease of integration, favored by businesses looking for rapid deployment, while SysTrack is preferred for its analytical capabilities despite its higher costs.

Features: DX SaaS features a cloud-native architecture, providing flexibility and easy scalability. It supports real-time monitoring and integrates smoothly with existing cloud environments. SysTrack offers a comprehensive data analytics suite and detailed system performance metrics, with advanced data analysis tools that provide deep insights into IT environments.

Ease of Deployment and Customer Service: DX SaaS has a simplified deployment ideal for cloud-first organizations and offers responsive customer support for integration needs. SysTrack's deployment is more complex, requiring longer setup due to extensive configuration options, yet it ensures high satisfaction through extensive support resources and dedicated assistance for detailed analytics.

Pricing and ROI: DX SaaS comes with lower initial setup costs that can offer quicker ROI by utilizing existing cloud services and lowering infrastructure spending. SysTrack, though costlier at the outset, provides substantial ROI through enhanced data-driven insights that significantly improve IT operational efficiency.

To learn more, read our detailed DX SaaS vs. SysTrack Report (Updated: September 2025).

Buyer's Guide

DX SaaS vs. SysTrack

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DX SaaS

Ranking in Digital Experience Monitoring (DEM)

17th

Average Rating

6.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (70th)

SysTrack

Ranking in Digital Experience Monitoring (DEM)

3rd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2025, in the Digital Experience Monitoring (DEM) category, the mindshare of DX SaaS is 1.0%, up from 0.4% compared to the previous year. The mindshare of SysTrack is 12.3%, down from 20.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM) Market Share Distribution
Product	Market Share (%)
SysTrack	12.3%
DX SaaS	1.0%
Other	86.7%

Digital Experience Monitoring (DEM)

Featured Reviews

Olive Kusumbara

Consultant at a tech services company with 1,001-5,000 employees

Supports various platforms and is flexible; dashboards and user interface are somewhat outdated

I think anyone wanting to implement this solution needs to know about the complexity. I think the most important thing is the AI that comes with the update. For a large and complex environment, it's important to be careful with the architecture and the AI capability, because lots of data can be gathered from CA, but in terms of informing those data, or using the data for a more meaningful result can be quite cumbersome for CA, for a standardized environment, which doesn't have any complex environments. I think this solution is quite good and I would rate it a six out of 10.

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SumitKumar18

Senior SME at Microland Limited

Real-time monitoring and dashboards with cost-saving licensing

SysTrack requires significant improvements. Sometimes clients experience broken links where the service doesn't run on the user's machine, causing outdated data to display. For instance, a machine's last reboot might be inaccurately shown as seven days ago instead of two days ago. Additionally, real-time data syncing issues lead to delays, requiring this to be addressed, as data might be several hours old.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Actionable insight is the most valuable feature."

"DX allows you to customize and gives you a high degree of control."

"It supports numerous platforms."

"From a telemetry data standpoint, it's a perfect tool."

"When you search for a machine or a user, the way we get the information is very helpful. The GUI provides us with all the information about that machine that a user is accessing. It tells us about the CPU, memory, etc. The GUI and the details provided are very helpful."

"The visualizer feature provides end-to-end analysis on all the machines."

"SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool."

"It is a stable product. I would rate its stability a nine out of ten."

"SysTrack provides unique, real-time data."

"The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps."

"SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment."

More SysTrack pros

Cons

"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."

"Old user interface and dashboards could be improved."

"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."

"Their dashboard could be better. They did it custom, which is the main problem. They should have given an option to integrate it with some of the tools such as Power BI. Unfortunately, they are developing their own native dashboarding capabilities, which is killing them, in my view. The product is good, but dashboarding has been a pain area. I have to literally learn a new BI or dashboarding solution just for a system. We have 100 such kinds of solutions in our environment. If every solution has its custom solution for dashboarding, we can't survive. It is going to be crazy."

"The tool needs to improve the integration with third-party providers like Cisco products."

"The interface needs to be improved because it looks ancient. If you have been working in IT for a long time, over 20 years, you might remember products from the start of your career that look almost identical to the way SysTrack looks now. The user interface is not user-friendly. When you first see the solution, it overwhelms you with everything. It's not easy to use, and it's not that intuitive."

"When I create a dashboard for a computer-based GPO or user-based GPO, I get details of all the GPOs, but the feature that we found missing is that SysTrack doesn't state how many seconds were required to apply a GPO. It doesn't tell us how many nanoseconds, seconds, or minutes it is taking to process or apply a GPO on a machine. This feature is not there. When there are major issues, if we have the processing time in place, it will help us to identify whether it could be an issue with the domain controller or something else. It would give us a clear understanding to engage other teams for resolving the issue."

"If I have my system running, and I'm changing my hardware in the VDI environment, I want to choose a date and see the difference before and after the event."

"If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both."

"The solution lacks AI in its analysis module."

"One thing from a layman's standpoint, the report should be very clear."

More SysTrack cons

Pricing and Cost Advice

"Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."

"If you compare cloud solutions to SysTrack, which is on-premises, then SysTrack is cheaper. If you compare the cost of SysTrack with that of other similar solutions, the cost is similar. For each master server, there's a license. In terms of end user devices, the licenses are sold in multiplications of 10. That's one upfront cost. Once you procure the license, you can use the software for as long as you like. The maintenance is sold on an annual basis. Additional costs are related to hosting and include a SQL server license and Windows server licenses."

"It is on a per-device basis. It is not on a per-user basis. I was not much engaged in the licensing piece. I was only a part of the conversation about how we are going to scale up or down, but its price, for sure, is competitive."

"Cost-wise, SysTrack has a higher rate than other products, such as Nanoheal, but the features that SysTrack has aren't there in any other product available in the market."

"It is somewhat expensive."

"I would rate the solution's pricing a six out of ten."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Legal Firm

11%

Computer Software Company

11%

Performing Arts

Financial Services Firm

18%

Manufacturing Company

13%

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

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What is your experience regarding pricing and costs for SysTrack?

SysTrack is considered an affordable solution. On a scale from one to ten, with ten being very cheap, I would rate it as an eight.

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What needs improvement with SysTrack?

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What is your primary use case for SysTrack?

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service...

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Comparisons

POWERHOUSE Application Performance Monitoring vs DX SaaS

Compared 34% of the time

Avada Software Infrared360 vs DX SaaS

Compared 34% of the time

Dynatrace vs DX SaaS

Compared 32% of the time

More DX SaaS Competitors

Nexthink vs SysTrack

Compared 69% of the time

ControlUp vs SysTrack

Compared 11% of the time

Zscaler Digital Experience (ZDX) vs SysTrack

Compared 10% of the time

Alluvio Aternity vs SysTrack

Compared 4% of the time

Liquidware Stratusphere UX vs SysTrack

Compared 3% of the time

More SysTrack Competitors

Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

October 2025

Download DX SaaS product report

Buyer's Guide

SysTrack

October 2025

Download SysTrack product report

Also Known As

CA DXI, CA Digital Experience Insights

No data available

Overview

Dx SaaS is a solution whose goal is to ensure that businesses and organizations can monitor and manage the way that users experience their applications. This solution contains many powerful tools that are designed to give administrators the maximum amount of control over the experiences that clients have when employing their applications. Organizations and businesses can rest easily and ensure that the product they put out into the world is always being watched for potential issues that will be resolved proactively and quietly.

Dx SaaS Benefits

Some of the benefits that come from using Dx SaaS include:

Improve the overall experience of your users at all stages of their journey. Dx SaaS provides administrators with the ability to cull proactive insights into not only the actual performance of the application, but also the way that users are experiencing the application. This makes it possible for administrators to address pain points before they can become major issues.

Full visibility across all aspects of the application. Dx SaaS enables organizations to see what is going on in every part of their applications. Every aspect of the application is fully visible to them. They can keep track of both users and their IT infrastructure without having to rely on other solutions.

Run Dx SaaS flexibly. Users can run Dx SaaS from their premises, investing in hardware and software, if they so wish. Alternatively, users can run Dx SaaS as a pure SaaS-based solution if that is a better fit for their needs.

Dx SaaS Features

When users choose to employ the DX SaaS solution, they gain access to many different capabilities. These features include:

Relationship mapping capabilities. Users can visually represent all of the parts of the application and their relationships. This can aid administrators in understanding precisely how their applications, architecture, and networks operate.

Customizable dashboards. Administrators can build dashboards that are most suited to meet their needs, fine-tuning them to perform the analysis and functions that are most relevant to their objectives.

Root-cause analytical capability. DX SaaS makes it possible for users to find the causes of any and all issues that arise. Its analytical capabilities scan for anomalies and find issues early on. This gives administrators and IT professionals insights that enable them to keep applications running optimally.

Reviews from Real Users

The DX SaaS solution enables companies and organizations to take charge of the digital experiences that their customers receive. It is designed in a way that empowers these companies to truly monitor their applications and maintain a positive user experience. DX SaaS recognizes that applications can be run on any number of platforms. As a result, solutions that monitor and analyze applications need to be capable of handling a wide variety of platforms. This is one of the considerations that the solution’s designers made integral to its design.

Administrators can leverage DX SaaS to spot potential issues before they can become problems for the users of their applications. DX SaaS has metrics that can provide application administrators with important insights. Patterns and areas where trouble can arise are immediately exposed so that administrators can take the steps that are necessary for the applications to run smoothly.

A consultant at a technical services company writes, “It supports numerous platforms.” Furthermore, they add, “The CA APM blaming metrics are quite useful in identifying a potential issue.”

Broadcom

SysTrack is a digital experience monitoring solution that is designed to empower users to track every aspect of their digital workplaces. Anything and everything that might impact an end user’s experience or an organization’s business productivity can be monitored by administrators using SysTrack. This solution contains many powerful tools that are designed to give administrators the maximum amount of insight into the inner workings of and control over their digital workspaces.

SysTrack Benefits

Some of the benefits that come from using SysTrack include:

Leverage AI to aid in the processing of massive loads of data. SysTrack employs an AI algorithm that enables administrators to easily analyze 10,000 plus data points at any given time. This makes it possible for administrators to utilize and analyze their system’s data effectively without having to hire a large staff to pore over incoming data streams. Staff can now be assigned to areas of greater need, as the processing of data is partially being done by the AI algorithm.

Discover the root causes of various IT issues that arise. The AI that SysTrack uses digs down into the data streams that run through the networks they run on and mine them for information. This mining makes it possible for the AI to learn where issues arise and makes it possible for administrators to take steps to prevent such issues from arising in the future.

Identify areas where you have over- or under-provisioned resources. SysTrack’s AI provides visibility into many different areas of a user’s digital workspace. One of these areas is the provisioning of digital resources. It can make it possible for administrators to find areas where too many resources, or, alternatively, not enough, are being allocated. Administrators can ensure that resources are being appropriately used.

SysTrack Features

When users choose to employ the SysTrack solution, they gain access to many different capabilities. These features include:

Customizable dashboards. Administrators can build dashboards that are most suited to meet all of their needs. SysTrack comes equipped with tools that make it easy for administrators to create the dashboards most suited to their operational needs.

Data visualization tools. SysTrack is designed with built-in tools that allow users to represent data as more than just strings of numbers. These tools enable administrators to transform data into easy-to-understand visual representations. Massive and confusing streams of data can be made more easily accessible for those for whom strings of numbers can be hard to interpret.

Digital workplace experience monitoring tools. SysTrack’s AI algorithm gives administrators the ability to keep track of every aspect of a user’s workplace experience. This gives administrators and IT professionals insights that enable them to prevent any sort of breakdown from occurring in their digital workplace environment. Users can monitor even the most minute aspects of their networks. Nothing will take administrators or IT professionals by surprise when they are using SysTrack’s experience monitoring tools.

Custom report creation tools. SysTrack comes with tools that enable users to create reports that address the areas that most align with their business priorities. These reports make it possible for users to track and keep records of how their workspaces are running.

Lakeside Software

Sample Customers

CNN

HONDA, TATA, General Mills, Ford, Kellogg's, Air Canada

Buyer's Guide

DX SaaS vs. SysTrack

September 2025

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