BMC Track-It! and KACE Asset Management Appliance are competing products in IT asset management and help desk. KACE Asset Management Appliance has a potential advantage due to its comprehensive features at its price point.
Features: BMC Track-It! offers a reliable help desk ticketing system and supports asset management with features like hardware and software tracking. KACE Asset Management Appliance includes advanced automation, robust inventory management, and patching solutions, adding value to productivity.
Room for Improvement: BMC Track-It! could enhance its automation features, expand integration capabilities, and refine its reporting tools. KACE Asset Management Appliance might improve its deployment ease, simplify user interface elements, and offer more cost-effective pricing tiers.
Ease of Deployment and Customer Service: BMC Track-It! is noted for its straightforward deployment process and responsive customer service. KACE Asset Management Appliance, despite its complex deployment, provides extensive customer support and detailed documentation to aid users.
Pricing and ROI: BMC Track-It! features a lower setup cost for budget-conscious organizations, providing solid ROI via efficient management. KACE Asset Management Appliance involves a higher initial investment but offers significant ROI by minimizing downtime and optimizing resource use through its feature-rich platform.
| Product | Market Share (%) |
|---|---|
| KACE Asset Management Appliance | 1.7% |
| BMC Track-It! | 1.7% |
| Other | 96.6% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Large Enterprise | 3 |
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
KACE Asset Management Appliance enhances asset usability with popular package management and inventory features, ideal for companies that lack systems. The tool provides seamless Windows upgrades, remote control, and deployment, making it essential for businesses managing multiple devices.
KACE Asset Management Appliance provides streamlined asset management, featuring prominent package management and inventory functionalities that support seamless Windows upgrades and remote control for bug fixing. Users greatly value its capabilities for remote printer work and automated compliance reporting. Suggested improvements include enhanced remote desktop integration, more precise inventory accuracy, and effective service desk features. Simplifying these elements, integrating AI for better image management and operating system deployment would enhance its effectiveness. Updated documentation, user-friendly features, and enhanced training are needed to overcome learning challenges and certification requirements.
What are the most important features of KACE Asset Management Appliance?This appliance is frequently implemented by companies for deploying Windows and non-Windows patches, managing IT service desks and assets, and facilitating software installations. Common within private cloud environments, it supports businesses managing over fifty employees, numerous clients, and a distributed workforce who need consolidated data management for effective IT operations.
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