BMC Track-It! vs Lansweeper comparison

Why PeerSpot?

BMC Helix and Lansweeper are both solutions in the IT Asset Management category. BMC Helix is ranked #17, while Lansweeper is ranked #3 with an average rating of 8.2. Additionally, 66% of BMC Helix users are willing to recommend the solution, compared to 100% of Lansweeper users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 18, 2024

BMC Track-It! and Lansweeper are competitive products in IT asset management and help desk solutions. Lansweeper has an edge due to its comprehensive asset discovery capabilities, while Track-It! is notable for its integrated help desk solutions.

Features: Track-It! emphasizes help desk functions such as ticketing and workflow automation, along with purchase tracking and auditing features. It also supports parent-child ticketing for better organization. Lansweeper offers advanced asset tracking and network discovery, detailed log-on monitoring, and CPU, memory, and network usage tracking. It supports both agent and agentless scanning, providing flexibility in deployment.

Room for Improvement: Track-It! could enhance customization options and improve its reporting capabilities for better management insights. It also needs advancements in compatibility with ideal processes and overall stability. Lansweeper could expand its help desk functionalities and improve its agent-based deployment. Additionally, simplifying its reporting options for non-power users could make it more accessible.

Ease of Deployment and Customer Service: BMC Track-It! offers a straightforward deployment process with robust implementation support, ensuring ease of use. Customers commend its superior customer support. Lansweeper focuses on seamless network integration with an easy setup process. It has good technical support, aiding quick adaptation to network environments.

Pricing and ROI: BMC Track-It! features a moderate setup cost that promises good ROI through enhanced service management efficiency. Lansweeper, while potentially more costly, justifies its pricing with extensive asset tracking and network monitoring capabilities, offering substantial ROI. Track-It! is valued for its cost-effectiveness with service desks, while Lansweeper furnishes a notable return through comprehensive network insights.

To learn more, read our detailed BMC Track-It! vs. Lansweeper Report (Updated: September 2026).

Buyer's Guide

BMC Track-It! vs. Lansweeper

September 2026

Download the complete report

Helped 913,806 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

Read full review

reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

Read full review

EdSantos

System Administrator at Loma Linda University

Significant asset management capabilities boost IT efficiency and support proactive monitoring

A positive aspect of Lansweeper is that they maintain a 30-minute recurring schedule with us for feedback. I have mentioned to the Lansweeper team that I would appreciate a clear separation between computers joined to our on-premise domain and those joined to the Microsoft Entra directory, as this distinction is currently difficult to make. In terms of reporting and knowledge, Lansweeper completely fulfills our needs. The software installation capability is being phased out as they now have the cloud version app, where this ability and Actions have been removed. My experience is primarily with Windows systems in Lansweeper, but it also supports Mac systems. We are currently adding Macs to scanning, though functionality is somewhat limited compared to Windows. It scans servers too, though this isn't the primary focus. Regarding network scanning, there are some security considerations due to specific service or port requirements on switches. For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product. Building reports is straightforward, and while the database is quite extensive and may require research depending on needs, the information is readily available.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automation Anywhere improved our organization since it saved us a lot monetary value."

"We have automated our critical functions, like supply chain management and purchase orders, and we have staff who have been moved out of the mundane tasks and are now doing value-added activities."

"In the past ten months, I have saved the work of two people and people are happy with the results."

"One of the notable benefits we've realized from Automation Anywhere is a significant reduction in errors when processing data, which improves both revenue accuracy and operational efficiency."

"The ease of use of getting started is probably the big thing. They had a lot of references that we were able to check. It is a well-known player, and being able to get up and running quickly was the big thing."

"The capacity to use Automation Anywhere in the cloud is the most valuable feature."

"We have a lot of clients who use AA bots in their own process. Automated that are automated require less human input. AA bots save lots of time, increase efficiency, deliver accurate output, and provide consistency which improves the overall function of processes in different domains."

"IQ Bot is very helpful as it is easy to learn and implement and the data output accuracy is almost 90%. Over time, the BOT learns from the validation which is an added advantage. Whatever I was thinking for version 11.3, it's being implemented in A2019. The incorporation of Python scripts is also implemented which will be easier for validations."

More Automation Anywhere pros

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

"We can manually capture the assets available within the location."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"The initial setup is pretty easy."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

More BMC Track-It! pros

"The best feature of Lansweeper is the discovery; it is really automatic and straightforward to install and use."

"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."

"What I appreciate best about Lansweeper is the scanning itself, as setting up scanning was relatively easy, and the reporting was comprehensive with numerous different reporting options, including a feature for creating your own reports."

"The solution has an excellent health status feature and a user-friendly interface that contains all necessary information."

"Lansweeper was hands down the best tool; it collects every last piece of information we wanted to know about our equipment and has strong reporting capabilities."

"Provides good reports from every asset."

"For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product."

"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."

More Lansweeper pros

Cons

"It would be better if they could extend the support for AA version 11 for a few more years, as most of the companies have tasks completed in AA version 11, and A2019 is much slower compared to AA 11."

"The main issue I identify is that the cost of the enterprise-scale license and add-ons can be a barrier for small businesses."

"Another feature that would be cool to see in Automation Anywhere is more use of artificial intelligence."

"AA sometimes poses compatibility problems with new web browser versions like Chrome."

"I have not seen bots working efficiently in the area of reporting."

"Sometimes, the files are getting corrupted and this causes us a lot of trouble."

"There could be more training provided by Automation Anywhere."

"When we need to upgrade the bot version for various applications like SAP, the compatibility issues could be easier to resolve. The financial team is using version 5 or 6, but the automation engineer recommends only version 6 because it is more compatible. I think Automation Anywhere could handle these compatibility issues better."

More Automation Anywhere cons

"The solution is cumbersome to use."

"Their self-service is not user friendly."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The area where we would like to see improvement is in the asset management module."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"I did not use the ITSM tools aspect, which connects to a CMDB, because that was not how I utilized the BMC tool, so I do not have an opinion on how it could be improved."

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

"In Lansweeper, reporting has some glitches. Reporting needs to be more customized as per customer requirements."

"There is one thing that could be improved."

"The disadvantages in comparison to other products are in the ITSM part and the CMDB."

"The feature to deploy software in endpoints needs to be improved."

"We would greatly benefit from the ability to continue software installations and assistance with Windows updates, focusing more on action-oriented features."

More Lansweeper cons

Pricing and Cost Advice

"It's the best RPA tool, but the pricing could be improved."

"It looks like it will be right around $115,000, not counting IQ Bot, which we won't renew until later."

"We're just starting to renew our license, and we were quoted $115,000 without the IQ Bot. The IQ Bot is another $30,000. This is with very limited pages, as we go through our first projects. The majority of the cost was for ten days of onsite training."

"We have established a CoE and we take our bot opportunities based on their ROIs. The best ROI opportunity goes to development first. Our ROI opportunities are compliance, profitable growth, productivity enhancements, productivity gains, number of hours the productivity saved, and resources not available that the work can be done by the bot. However, the single most important criteria that we use to measure ROI is how much time does the bot cut down from an analyst's work, as this has the best ROI. E.g., if an analyst is spending a 100 hours of work that a bot can do in one hour, we calculate the 99 hours saved as ROI."

"There may be room for the product to be more competitively priced to excel in the market."

"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."

"Its cost is good."

"The price of this product is good."

More Automation Anywhere pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"It actually costs some money in the long run because of the licensing model."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

"It is not high and it is fair according to the worth it offers."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

913,806 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

No data available

Manufacturing Company

10%

Outsourcing Company

Healthcare Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	8

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

See all answers

What needs improvement with Lansweeper?

It is difficult for me to suggest improvements to Lansweeper since I thought it performed effectively for its intende...

See all answers

What is your primary use case for Lansweeper?

My use cases with Lansweeper primarily involve discovery for data center migrations. I did this when I worked for my ...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow vs BMC Track-It!

Compared 14% of the time

BMC Helix Discovery vs BMC Track-It!

Compared 12% of the time

USU Valuemation vs BMC Track-It!

Compared 7% of the time

Vyapin Microsoft 365 Manager vs BMC Track-It!

Compared 6% of the time

Open iT, Inc. vs BMC Track-It!

Compared 6% of the time

More BMC Track-It! Competitors

ManageEngine IT Asset Management vs Lansweeper

Compared 16% of the time

ServiceNow Discovery vs Lansweeper

Compared 13% of the time

Qualys Exposure Management vs Lansweeper

Compared 10% of the time

Spiceworks vs Lansweeper

Compared 9% of the time

xAssets ITAM vs Lansweeper

Compared 4% of the time

More Lansweeper Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

September 2026

Download BMC Track-It! product report

Buyer's Guide

Lansweeper

September 2026

Download Lansweeper product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

BMC Numara Track-It!, Numara Track-It!, Numara

No data available

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

Lansweeper

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.

Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.

What are the key features of BMC Track-It!?

Customization and Reporting: Allows tailored solutions and essential data provision for validating IT needs.
Parent/Child Ticket Feature: Enhances tracking by linking related tickets together.
Audit Trail and User Surveys: Keeps detailed records of changes and obtains user feedback for improvements.
Help Desk and Purchasing Modules: Offers comprehensive issue tracking, trend analysis, and manages stock and work orders.
Flexible Setup Process: Ensures ease of implementation without enforcing strict processes on technicians.

What benefits or ROI should users look for?

Enhanced Efficiency: By efficiently managing calls and incidents, users can focus on more strategic tasks.
Improved Response Times: Fast resolution of tickets ensures high availability of IT services.
Flexible Implementation: The straightforward setup allows quick adaptation to organizational workflows.
Reduced Service Desk Calls: Proactive management reduces overall demand for service desk support.

BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.

BMC Helix

Lansweeper provides efficient IT asset management, automating scanning, discovery, and reporting while offering robust cloud capabilities. It's designed for IT, security, and executive teams to enhance insights and strategic planning.

Lansweeper is known for its comprehensive IT asset management features, including automated scanning, detailed reporting options, and extensive hardware and software tracking. Its agentless deployment and support for various platforms boost performance and usability, facilitating real-time data management with cloud capabilities. While many value Lansweeper's robust functionality, users point to areas for improvement, such as customer support, enhanced cloud features, and report customization. Scalability in large networks and better integration of security functions like vulnerability management are noted as areas for growth.

What are Lansweeper's key features?

Automated Scanning: Efficiently discovers and tracks hardware and software assets without manual intervention.
Centralized Dashboards: Offers a unified view of asset data across multiple platforms.
Cloud Capabilities: Ensures real-time data access and management anytime, anywhere.
Vast Reporting Options: Provides customizable and detailed reports for in-depth analysis.
Agentless Deployment: Simplifies implementation across devices without needing software agents.

What benefits should users look for in reviews?

Cost Control: Manages IT budgets effectively with comprehensive asset tracking.
Compliance Tracking: Ensures adherence to industry regulations through detailed reporting.
Strategic Planning: Offers insights that aid long-term IT and security planning.
Enhanced Security: Monitors device and software status to identify potential vulnerabilities.
Improved Efficiency: Automates many tasks, freeing teams to focus on strategic initiatives.

Lansweeper is widely implemented in industries to manage IT and OT assets, offering detailed endpoint monitoring, automated task scheduling, and desktop inventory management. Companies utilize it for license counting, software deployment, and enhancing security by tracking device status and software updates.

Lansweeper

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Florida Hospital, Mitchell International

Information Not Available

Buyer's Guide

BMC Track-It! vs. Lansweeper

September 2026

Free Report: BMC Track-It! vs. Lansweeper

Find out what your peers are saying about BMC Track-It! vs. Lansweeper and other solutions. Updated: September 2026.

DOWNLOAD NOW

913,806 professionals have used our research since 2012.

See our BMC Track-It! vs. Lansweeper report.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.