BMC Track-It! and Lansweeper are competitive products in IT asset management and help desk solutions. Lansweeper has an edge due to its comprehensive asset discovery capabilities, while Track-It! is notable for its integrated help desk solutions.
Features: Track-It! emphasizes help desk functions such as ticketing and workflow automation, along with purchase tracking and auditing features. It also supports parent-child ticketing for better organization. Lansweeper offers advanced asset tracking and network discovery, detailed log-on monitoring, and CPU, memory, and network usage tracking. It supports both agent and agentless scanning, providing flexibility in deployment.
Room for Improvement: Track-It! could enhance customization options and improve its reporting capabilities for better management insights. It also needs advancements in compatibility with ideal processes and overall stability. Lansweeper could expand its help desk functionalities and improve its agent-based deployment. Additionally, simplifying its reporting options for non-power users could make it more accessible.
Ease of Deployment and Customer Service: BMC Track-It! offers a straightforward deployment process with robust implementation support, ensuring ease of use. Customers commend its superior customer support. Lansweeper focuses on seamless network integration with an easy setup process. It has good technical support, aiding quick adaptation to network environments.
Pricing and ROI: BMC Track-It! features a moderate setup cost that promises good ROI through enhanced service management efficiency. Lansweeper, while potentially more costly, justifies its pricing with extensive asset tracking and network monitoring capabilities, offering substantial ROI. Track-It! is valued for its cost-effectiveness with service desks, while Lansweeper furnishes a notable return through comprehensive network insights.
| Product | Mindshare (%) |
|---|---|
| Lansweeper | 4.8% |
| BMC Track-It! | 1.9% |
| Other | 93.3% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 8 |
BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.
Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.
What are the key features of BMC Track-It!?BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.
Lansweeper provides efficient IT asset management, automating scanning, discovery, and reporting while offering robust cloud capabilities. It's designed for IT, security, and executive teams to enhance insights and strategic planning.
Lansweeper is known for its comprehensive IT asset management features, including automated scanning, detailed reporting options, and extensive hardware and software tracking. Its agentless deployment and support for various platforms boost performance and usability, facilitating real-time data management with cloud capabilities. While many value Lansweeper's robust functionality, users point to areas for improvement, such as customer support, enhanced cloud features, and report customization. Scalability in large networks and better integration of security functions like vulnerability management are noted as areas for growth.
What are Lansweeper's key features?Lansweeper is widely implemented in industries to manage IT and OT assets, offering detailed endpoint monitoring, automated task scheduling, and desktop inventory management. Companies utilize it for license counting, software deployment, and enhancing security by tracking device status and software updates.
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