BMC Track-It! pros and cons

Name: BMC Track-It!
Brand: BMC Helix
Rating: 3.7 (5 reviews)

Vendor: BMC Helix

3.7 out of 5

5 reviews
66% willing to recommend

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Pros & Cons summary

BMC Track-It! offers improved availability and quick response times, enhancing efficiency with centralized database access and reduced phone calls. Help desk and purchasing modules support issue tracking, while manual asset capture aids asset management. However, it faces challenges in asset management, being cumbersome for organizations with over 700 employees, and less intuitive for smaller IT teams. Users expect desired improvements in future updates.

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Prominent pros & cons

PROS

Users appreciate the availability and quick responses provided by BMC Track-It!.

The customization and reporting capabilities help deliver necessary data to upper management.

There is a significant improvement in efficiency due to reduced phone calls.

The centralized database allows for faster problem identification and resolution.

BMC Track-It! enables efficient tracking and management of work orders and issues.

CONS

Asset management module needs improvement.

Difficulty arises when used by companies with over 700 employees for areas beyond core functionalities.

Several desired changes or additional features are pending in future updates.

Cumbersome to use in its current form.

The current version could be more user-friendly for small IT organizations, similar to previous versions.

BMC Track-It! Pros review quotes

it_user790788

Security Manager at a energy/utilities company with 201-500 employees

Dec 18, 2017

Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution.

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it_user790929

Help Desk Manager at a consumer goods company with 501-1,000 employees

Dec 18, 2017

Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.

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it_user791079

IT Customer Service Coordinator at a healthcare company with 1,001-5,000 employees

Dec 18, 2017

Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.

Find out what your peers are saying about BMC Helix, ServiceNow, BMC and others in IT Asset Management. Updated: December 2025.

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reviewer1400760

Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees

Aug 19, 2020

The initial setup is pretty easy.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Oct 4, 2023

We can manually capture the assets available within the location.

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BMC Track-It! Cons review quotes

it_user790788

Security Manager at a energy/utilities company with 201-500 employees

Dec 18, 2017

The area where we would like to see improvement is in the asset management module.

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it_user790929

Help Desk Manager at a consumer goods company with 501-1,000 employees

Dec 18, 2017

Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.

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it_user791079

IT Customer Service Coordinator at a healthcare company with 1,001-5,000 employees

Dec 18, 2017

There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.

Find out what your peers are saying about BMC Helix, ServiceNow, BMC and others in IT Asset Management. Updated: December 2025.

DOWNLOAD NOW

879,310 professionals have used our research since 2012.

reviewer1400760

Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees

Aug 19, 2020

The solution is cumbersome to use.