We performed a comparison between BMC Remedy and Quest KACE Asset Management Appliance based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It includes features for automation, such as smart reporting capabilities."
"The incident management console is available out of the box."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"It has a good peer sharing module."
"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."
"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."
"The solution is scalable."
"The platform offers efficient stability."
"We use the solution for IT service desk management and asset management."
"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."
"There are issues from a product functionality perspective."
"Could be more user friendly for admins to manage."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"BMC Remedy's change management module needs enhancement."
"There is room for improvement in terms of support."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."
"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."
"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."
"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."
"The initial setup was burdensome."
"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."
More Quest KACE Asset Management Appliance Pricing and Cost Advice →
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while Quest KACE Asset Management Appliance is ranked 15th in IT Asset Management with 6 reviews. BMC Remedy is rated 8.2, while Quest KACE Asset Management Appliance is rated 7.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Quest KACE Asset Management Appliance writes "Has efficient stability and works well in Linux environment ". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas Quest KACE Asset Management Appliance is most compared with ServiceNow, Device42 and Qualys VMDR. See our BMC Remedy vs. Quest KACE Asset Management Appliance report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
