BMC Remedy [EOL] vs KACE Asset Management Appliance comparison

BMC and Quest Software are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 66% of Quest Software users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

KACE Asset Management Appli...

Read 7 KACE Asset Management Appliance reviews

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552 Comparison Views

66% willing to recommend

BMC Remedy [EOL]

KACE Asset Management Appli...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and KACE Asset Management Appliance are competing in the enterprise IT asset management sector. KACE Asset Management Appliance holds an advantage due to its comprehensive features and implementation efficiency.

Features: BMC Remedy [EOL] offers robust IT service management capabilities with extensive customization and integration options. It supports incident management, change request processes, and provides strong reporting tools. KACE Asset Management Appliance excels in asset tracking and management automation, inventory management, and offers seamless integration with Windows management systems.

Room for Improvement: BMC Remedy [EOL] could benefit from a less complex deployment process and more user-friendly design for end-users. The scalability could be challenging for smaller enterprises. KACE Asset Management Appliance could enhance its features by improving its peer sharing module, increasing its usability as an asset management tool rather than just a repository, and refining the mobile access functionality.

Ease of Deployment and Customer Service: BMC Remedy [EOL] is complex to deploy, requiring substantial time and resources, yet it offers strong support post-implementation. KACE Asset Management Appliance provides a simpler, quicker deployment model, supported by remote assistance, making customer service accessible and efficient.

Pricing and ROI: BMC Remedy [EOL] involves higher initial costs but delivers significant ROI in large-scale environments. KACE Asset Management Appliance offers a lower upfront investment with faster ROI, due to its cost-effective pricing and minimal resource demands, making it economically favorable for organizations seeking quick returns.

To learn more, read our detailed IT Asset Management Report (Updated: January 2026).

Buyer's Guide

IT Asset Management

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

KACE Asset Management Appli...

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Asset Management (20th)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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Adam Augustín

Country Manager at Prianto Ltd

Remote control and massive deployment streamline operations efficiently

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The incident management console is available out of the box."

"The discovery feature of BMC Remedy has been very valuable."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"The solution offers some very good features."

"It's a scalable product."

"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"The solution is extremely user-friendly."

More BMC Remedy [EOL] pros

"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."

"The platform offers efficient stability."

"The solution is scalable."

"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."

"We use the solution for IT service desk management and asset management."

"The ability to work on printers and everything can be done remotely, which enhances functionality."

"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."

Cons

"The upgrade process could be better. It would be a good improvement."

"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"There are issues from a product functionality perspective."

"In BMC Remedy, integration is a problem and even APIs are not available."

"If a user isn't using an out-of-the-box configuration, it can get a bit complex."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."

More BMC Remedy [EOL] cons

"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."

"The initial setup was burdensome."

"A focus on more simplicity and user-friendly features would be beneficial."

Pricing and Cost Advice

"It is an expensive tool."

"BMC Remedy is worth its price."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The pricing is on the expensive side."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"I find the pricing to be reasonable."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

More BMC Remedy [EOL] pricing and cost advice

"The product is expensive."

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"I would rate the solution's pricing a six out of ten."

"It is less expensive as compared to SCCM."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

10%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	3

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?

They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of smaller packages could end up being more expensive. Their pricing corresponds to th...

See all answers

What needs improvement with Quest KACE Asset Management Appliance?

See all answers

What is your primary use case for Quest KACE Asset Management Appliance?

I am more on the sales side of the business, so I do not use it that much. However, companies with more than fifty employees already need such a tool, especially if they have more than twenty-five ...

See all answers

Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 17% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 10% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 7% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 6% of the time

ServiceNow Discovery vs BMC Remedy [EOL]

Compared 5% of the time

More BMC Remedy [EOL] Competitors

ServiceNow vs KACE Asset Management Appliance

Compared 26% of the time

Freshservice vs KACE Asset Management Appliance

Compared 21% of the time

Qualys VMDR vs KACE Asset Management Appliance

Compared 18% of the time

InvGate Assets vs KACE Asset Management Appliance

Compared 18% of the time

Lansweeper vs KACE Asset Management Appliance

Compared 16% of the time

More KACE Asset Management Appliance Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

February 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

January 2026

Download KACE Asset Management Appliance product report

Also Known As

Remedy Asset Management

KACE Asset Management Appliance, KACE Asset Management

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

KACE Asset Management Appliance enhances asset usability with popular package management and inventory features, ideal for companies that lack systems. The tool provides seamless Windows upgrades, remote control, and deployment, making it essential for businesses managing multiple devices.

KACE Asset Management Appliance provides streamlined asset management, featuring prominent package management and inventory functionalities that support seamless Windows upgrades and remote control for bug fixing. Users greatly value its capabilities for remote printer work and automated compliance reporting. Suggested improvements include enhanced remote desktop integration, more precise inventory accuracy, and effective service desk features. Simplifying these elements, integrating AI for better image management and operating system deployment would enhance its effectiveness. Updated documentation, user-friendly features, and enhanced training are needed to overcome learning challenges and certification requirements.

What are the most important features of KACE Asset Management Appliance?

Usability with Low Learning Curve: Makes it accessible for organizations with limited IT resources.
Package Management and Inventory: Popular features for streamlined asset management.
Remote Control and Deployment: Allows for effective bug fixes across multiple devices.
Automated Compliance Reporting: Ensures up-to-date compliance without manual intervention.
Remote Printer Work: Facilitates management of remote printing tasks.

What benefits or ROI should users look for in reviews?

Consolidated Data Management: Combines data from multiple desktops and laptops.
Efficient IT Service Desk Management: Supports efficient handling of service desk tasks.
Seamless System Upgrades: Simplifies upgrading systems to new Windows releases.
Private Cloud Integration: Essential for organizations working within private cloud environments.
Scalability for Large Distributed Workforce: Suitable for businesses with over fifty employees and multiple clients.

This appliance is frequently implemented by companies for deploying Windows and non-Windows patches, managing IT service desks and assets, and facilitating software installations. Common within private cloud environments, it supports businesses managing over fifty employees, numerous clients, and a distributed workforce who need consolidated data management for effective IT operations.

Quest Software

Sample Customers

Scripps Networks

Coastal Community Credit Union, St. Dominic Hospital

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2026.

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