Bizagi and OpenText Process Automation are prominent competitors in the process automation category. Bizagi stands out for its user-friendliness and rapid implementation, while OpenText offers a comprehensive solution with a wider range of functionalities, despite a steeper learning curve.
Features: Bizagi features an intuitive interface, process simulation capabilities, and seamless integration, catering well to both modeling and automation. It offers tools like Bizagi Modeler and provides accessible online resources. OpenText excels in integration capabilities, robust monitoring features, and offers a detailed insight into processes, making it an ideal choice for comprehensive process management.
Room for Improvement: Bizagi faces performance challenges with complex processes and a cumbersome licensing model, which can be problematic during reinstallation. There is a desire for enhanced integration with other tools and improved simulation and reporting features. OpenText receives criticism for its user interface, especially in mobile compatibility, and needs better integration models, alongside lacking archival functionality and competitive pricing adjustments.
Ease of Deployment and Customer Service: Bizagi provides deployment flexibility across on-premises and various cloud models, with notable on-premises options. Its customer service is generally satisfactory, despite some reports of slow support times. OpenText offers similar deployment versatility and is praised for a proactive customer success team, yet also experiences delays in support responsiveness, indicating a shared area for improvement for both platforms.
Pricing and ROI: Bizagi's attractive pricing structure includes a free modeler, though recent price hikes have raised concerns. Its license model offers flexibility but lacks a mid-tier option between free and enterprise versions. OpenText is moderately priced, requiring negotiation to optimize pricing. Although it is pricier than some competitors, OpenText's comprehensive functionalities deliver promising ROI, especially with its perpetual license model suited for long-term use.
| Product | Market Share (%) |
|---|---|
| Bizagi | 5.6% |
| OpenText Process Automation | 0.7% |
| Other | 93.7% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Large Enterprise | 3 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.
OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.
What are the key features?OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.
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