Bizagi and OpenText Process Automation are leading contenders in the process automation platform market. Bizagi holds an edge with its user-friendly process modeling and agility for non-technical users, while OpenText offers superior monitoring capabilities for complex environments.
Features: Bizagi impresses with user-friendly modeling tools, compliance with BPMN 2.0, and strong simulation features. It also swiftly produces documentation, empowering non-technical users to create solutions. OpenText Process Automation excels with robust integration with third-party systems, strong monitoring features, and effectiveness in complex business environments.
Room for Improvement: Bizagi faces challenges with diagram element alignment and exporting to Word without quality loss. Licensing complexities and limited advanced integration features are noted concerns. OpenText Process Automation users request improvements in its user interface, enhancement of BPMN 2.0 compliance, and mobile compatibility. Its integration model requires updates for newer technologies.
Ease of Deployment and Customer Service: Bizagi offers versatile deployment options, including on-premises and cloud. Though customer service is helpful, response times need improvement. OpenText Process Automation is acclaimed for excellent customer service and support, operating in hybrid and cloud environments, ideal for large enterprises.
Pricing and ROI: Bizagi's free modeling tool version is attractive to budget-conscious organizations, despite the expensive enterprise model. It provides good ROI through process automation efficiency. OpenText Process Automation's pricing is mid-tier, potentially high for smaller markets, yet its extensive features justify the cost. The absence of a SaaS model requires careful enterprise negotiation.
| Product | Market Share (%) |
|---|---|
| Bizagi | 4.2% |
| OpenText Process Automation | 1.1% |
| Other | 94.7% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Large Enterprise | 3 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
OpenText Process Automation offers a low-code environment for efficient development, enhanced by strong integration, dynamic case management, and OCR technology to streamline business processes across industries.
OpenText Process Automation provides a comprehensive platform for improving business processes with features that allow for significant time reduction through a low-code development environment. It integrates seamlessly with third-party systems, enabling dynamic case management and effective monitoring capabilities. By incorporating OCR technology, it enhances efficiency and lowers costs. Users benefit from its centralized architecture, which brings together diverse tools to streamline operations. Its BPM modules support automation in supply chain and vendor processes, leading to widespread implementation. Known for its stability and scalability, it also receives positive feedback for its reliable support. However, there are areas needing enhancement, such as improved low-code features, better integration, and a desire for a unified UI with better mobile compatibility. There is a call for an archival function to address database growth and concerns about pricing and performance related to the BPMN 2.0 model. Potential improvements include AI integration and enhanced modeling in the low-code platform.
What are the key features?OpenText Process Automation is implemented in industries like insurance, banking, and manufacturing for tasks such as invoice processing, accounts payable, cash management, and supply chain automation. It enables integration with systems like SAP and Salesforce, offering on-premises or cloud deployment, enhancing workflows and document orchestration.
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