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Automation Anywhere vs OpenText Process Automation comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Ranking in Business Process Management (BPM)
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
OpenText Process Automation
Ranking in Business Process Management (BPM)
21st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Business Process Management (BPM) category, the mindshare of Automation Anywhere is 1.0%, up from 0.3% compared to the previous year. The mindshare of OpenText Process Automation is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Automation Anywhere1.0%
OpenText Process Automation1.1%
Other97.9%
Business Process Management (BPM)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities
The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere has lots of features, some of them are accuracy increases, time consumption reduced, scalability. Automation Anywhere does not require a strong knowledge of programming languages. The dashboard is user-friendly."
"In the age of agentic AI, it's allowing us to imagine what comes next."
"Implementation of Automation Anywhere (AA) allows us to automate business processes and has brought productivity gains, error reduction, and speed of execution in multiple HR and Finance operations."
"The stability of Automation Anywhere is not a concern when deployed on the cloud."
"It is easy to install and use."
"Automation Anywhere is quite easy to use for users who are not technical, especially business users."
"No review content was provided."
"We were able to demonstrate that this application can do wonders for the organization, help us to digitally transform the way we're working, and introduce a new way of working to any organization."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"One of the most useful features is the code is customizable, we can make it our own."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
 

Cons

"There should be a meeting between the Automation Anywhere team and the end-users to understand whether the process can be made to work on the first attempt."
"When it comes to reading email, this solution is unstable and improvements need to be made."
"I don't use the technical support a lot. It feels like a lot of time that they will ask us to check the user manual."
"It needs stability improvements. Sometimes, it becomes unstable."
"I have noticed that after the bots have been delivered to run in a production environment, there are issues in terms of quality and performance."
"In the next release of this solution, I would like to see a plug-and-play tool for NLP programming."
"The solution is costly and the licensing is very confusing."
"Automation Anywhere has newly integrated the Generative AI feature. It should be more customizable. Currently, we can change certain parameters, but we would like to have the ability to do modifications within the LLM for better outputs."
"AppWorks could be improved by including BPM simulation."
"AppWorks is pretty expensive."
"The UI for the solution is complex, and it would be better to go for Openpath and Angular or use another BPM engine."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"The integration could improve."
"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
"There is room for improvement in the pricing structure."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
 

Pricing and Cost Advice

"Annually, we are paying almost one million reais."
"Based on what I've heard, it's costly, but I don't know much about its pricing."
"While calculating the setup cost you should account for the server, virtual machines, product licenses, maintenance costs, and running costs."
"On average, a bot runner in Automation Anywhere can cost $5,000, while in Microsoft Power Automate, you can get most of the same functionality for $100."
"The price is very reasonable."
"The solution itself is free unless we want to add the support option but we have to pay for the bots we use."
"The ROI is really good. We have saved time and money."
"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."
"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"The price is on the higher side."
"AppWorks is pretty expensive."
"There is a user-based perpetual license."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Outsourcing Company
9%
Financial Services Firm
9%
Insurance Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business7
Large Enterprise3
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for OpenText AppWorks?
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...
What needs improvement with OpenText AppWorks?
They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...
What is your primary use case for OpenText AppWorks?
We primarily use OpenText AppWorks ( /products/opentext-appworks-reviews ) for automating supply chain-related problems, vendor process automations, and invoice automations. We have our own product...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Find out what your peers are saying about Automation Anywhere vs. OpenText Process Automation and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.