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OpenText Process Automation pros and cons

Vendor: OpenText

3.9 out of 5

10 reviews
100% willing to recommend

Pros & Cons summary

OpenText Process Automation enables process automation and customization, offering scalability and efficient complexity handling with low-coding capabilities for integration with third-party systems. Recent updates have reduced development time by 75%, yet enhancements are needed for customization, user-friendliness, and integration with AI like Aviator. The lack of an archival function and a limited pricing structure, including no SaaS model, underscores areas requiring improvement to enhance enterprise affordability.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

OpenText Process Automation allows creation of human tasks within processes, enhancing automation.

The code is customizable, empowering users to tailor it to their specific needs.

Scalability and complexity handling are appreciated, with confidence in meeting implementation requirements.

AppWorks includes robust monitoring features, aiding in process tracking and management.

Recent versions, especially those with low-code functionalities, significantly reduce development time by 50 to 75 percent.

CONS

OpenText Process Automation needs to enhance its low-code features to be more customizable and user-friendly.

There is potential improvement in OpenText Process Automation's integration model to align with newer types of integration.

OpenText Process Automation's low-code capabilities could be improved by integrating with AI solutions like Aviator.

OpenText Process Automation lacks an archival function, which is crucial.

The pricing model for OpenText Process Automation needs revisiting, particularly regarding the absence of a SaaS model.

OpenText Process Automation Pros review quotes

reviewer1521012

Senior Information Systems Specialist, BRM Unit Lead at a government with 1,001-5,000 employees

Mar 17, 2021

We really appreciate the process automation and how can you create human tasks as one of your processes.

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Senior Manager Application Support at SASSA

Dec 1, 2023

One of the most useful features is the code is customizable, we can make it our own.

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Partner and Co-founder at Adnate IT Solutions

Apr 25, 2022

In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required.

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OpenText Process Automation

Free Report: OpenText Process Automation Reviews and More

Learn what your peers think about OpenText Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

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Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

Jun 28, 2022

AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems.

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Founder and Managing Director at Nichebit

Aug 8, 2022

OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc.

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Technical Team Lead at iHorizonS

Oct 31, 2023

The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context.

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Sebastian Majewski

Account Manager at Alna

Jan 18, 2024

From a business perspective, the most valuable aspect lies in the optimization of processes.

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Partner and Co-founder at Adnate IT Solutions

Feb 7, 2024

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles.

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Unit Head, Enterprise Application at a financial services firm with 1,001-5,000 employees

Nov 11, 2024

Its customer support is reliable and easy to approach.

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Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

Feb 27, 2025

The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability.

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OpenText Process Automation Cons review quotes

reviewer1521012

Senior Information Systems Specialist, BRM Unit Lead at a government with 1,001-5,000 employees

Mar 17, 2021

The solution needs to continue to enhance the low-coding feature within the product itself.

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Senior Manager Application Support at SASSA

Dec 1, 2023

The integration could improve.

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Partner and Co-founder at Adnate IT Solutions

Apr 25, 2022

There could be some improvements with the low code design part. It could be more customizable and more user friendly.

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OpenText Process Automation

Free Report: OpenText Process Automation Reviews and More

Learn what your peers think about OpenText Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,310 professionals have used our research since 2012.

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

Jun 28, 2022

AppWorks could be improved by including BPM simulation.

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Founder and Managing Director at Nichebit

Aug 8, 2022

A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks.

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Technical Team Lead at iHorizonS

Oct 31, 2023

The crucial missing element is the archival function.

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Sebastian Majewski

Account Manager at Alna

Jan 18, 2024

There is room for improvement in the pricing structure.

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Partner and Co-founder at Adnate IT Solutions

Feb 7, 2024

OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator.

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Unit Head, Enterprise Application at a financial services firm with 1,001-5,000 employees

Nov 11, 2024

OpenText needs improvements in its integration model to align with newer integration types.

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Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

Feb 27, 2025

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model.

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Product Categories

Product Categories

Business Process Management (BPM)

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Product Categories

Product Categories

Business Process Management (BPM)

Popular Comparisons

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