Try our new research platform with insights from 80,000+ expert users
OpenText Process Automation Logo

OpenText Process Automation pros and cons

Vendor: OpenText
3.9 out of 5
Start review

Pros & Cons summary

OpenText Process Automation enables process automation and customization, offering scalability and efficient complexity handling with low-coding capabilities for integration with third-party systems. Recent updates have reduced development time by 75%, yet enhancements are needed for customization, user-friendliness, and integration with AI like Aviator. The lack of an archival function and a limited pricing structure, including no SaaS model, underscores areas requiring improvement to enhance enterprise affordability.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

OpenText Process Automation allows creation of human tasks within processes, enhancing automation.
The code is customizable, empowering users to tailor it to their specific needs.
Scalability and complexity handling are appreciated, with confidence in meeting implementation requirements.
AppWorks includes robust monitoring features, aiding in process tracking and management.
Recent versions, especially those with low-code functionalities, significantly reduce development time by 50 to 75 percent.

CONS

OpenText Process Automation needs to enhance its low-code features to be more customizable and user-friendly.
There is potential improvement in OpenText Process Automation's integration model to align with newer types of integration.
OpenText Process Automation's low-code capabilities could be improved by integrating with AI solutions like Aviator.
OpenText Process Automation lacks an archival function, which is crucial.
The pricing model for OpenText Process Automation needs revisiting, particularly regarding the absence of a SaaS model.
 

OpenText Process Automation Pros review quotes

Nages Rao - PeerSpot reviewer
Aug 8, 2022
OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc.
Read full review
reviewer1521012 - PeerSpot reviewer
Mar 17, 2021
We really appreciate the process automation and how can you create human tasks as one of your processes.
Read full review
Ankit Mehta - PeerSpot reviewer
Feb 7, 2024
We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles.
Read full review
Buyer's Guide
OpenText Process Automation
May 2025
Free Report: OpenText Process Automation Reviews and More
Learn what your peers think about OpenText Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
DOWNLOAD NOW
858,038 professionals have used our research since 2012.
Sebastian Majewski - PeerSpot reviewer
Jan 18, 2024
From a business perspective, the most valuable aspect lies in the optimization of processes.
Read full review
Senthil Natarajan - PeerSpot reviewer
Feb 27, 2025
The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability.
Read full review
Alaa Medhat - PeerSpot reviewer
Oct 31, 2023
The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context.
Read full review
Ankit Mehta - PeerSpot reviewer
Apr 25, 2022
In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required.
Read full review
George_Thomas - PeerSpot reviewer
Nov 11, 2024
Its customer support is reliable and easy to approach.
Read full review
Senthil Natarajan - PeerSpot reviewer
Jun 28, 2022
AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems.
Read full review
Wabotlhe Tau - PeerSpot reviewer
Dec 1, 2023
One of the most useful features is the code is customizable, we can make it our own.
Read full review
 

OpenText Process Automation Cons review quotes

Nages Rao - PeerSpot reviewer
Aug 8, 2022
A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks.
Read full review
reviewer1521012 - PeerSpot reviewer
Mar 17, 2021
The solution needs to continue to enhance the low-coding feature within the product itself.
Read full review
Ankit Mehta - PeerSpot reviewer
Feb 7, 2024
OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator.
Read full review
Buyer's Guide
OpenText Process Automation
May 2025
Free Report: OpenText Process Automation Reviews and More
Learn what your peers think about OpenText Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
DOWNLOAD NOW
858,038 professionals have used our research since 2012.
Sebastian Majewski - PeerSpot reviewer
Jan 18, 2024
There is room for improvement in the pricing structure.
Read full review
Senthil Natarajan - PeerSpot reviewer
Feb 27, 2025
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model.
Read full review
Alaa Medhat - PeerSpot reviewer
Oct 31, 2023
The crucial missing element is the archival function.
Read full review
Ankit Mehta - PeerSpot reviewer
Apr 25, 2022
There could be some improvements with the low code design part. It could be more customizable and more user friendly.
Read full review
George_Thomas - PeerSpot reviewer
Nov 11, 2024
OpenText needs improvements in its integration model to align with newer integration types.
Read full review
Senthil Natarajan - PeerSpot reviewer
Jun 28, 2022
AppWorks could be improved by including BPM simulation.
Read full review
Wabotlhe Tau - PeerSpot reviewer
Dec 1, 2023
The integration could improve.
Read full review

Product Categories

Product Categories
Business Process Management (BPM)

Popular Comparisons

Popular Comparisons
Camunda vs OpenText Process Automation Logo
Camunda vs OpenText Process Automation
Appian vs OpenText Process Automation Logo
Appian vs OpenText Process Automation
Pega Platform vs OpenText Process Automation Logo
Pega Platform vs OpenText Process Automation
See all alternatives

Product Categories

Product Categories
Business Process Management (BPM)

Popular Comparisons

Popular Comparisons
Camunda vs OpenText Process Automation Logo
Camunda vs OpenText Process Automation
Appian vs OpenText Process Automation Logo
Appian vs OpenText Process Automation
Pega Platform vs OpenText Process Automation Logo
Pega Platform vs OpenText Process Automation
See all alternatives
Related questions
  • 71
When evaluating Business Process Management, what aspect do you think is the most important to look for?
  • 65
Camunda or Bonitasoft?
  • 21
Do you know of a solution which fulfills the requirements listed below?
  • 390
Looking for a BPMN tool that is easy to use and reasonably priced
  • 67
Which tool do you recommend for business process modeling only?
  • 112
Which is the best Workflow Automation Platform with microservices?
  • 20
RPA vs BPM: do they complement each other?
  • 5
What is the ROI of BPM solutions for a company which currently isn't using one?
  • 56
BPM Tools: What is the best alternative to Signavio?
  • 73
What are some of the reasons business process management (BPM) efforts fail?