The pricing of Infrascale Backup & Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and their MSRP is kind of tight for people who have to manage it. To a colleague at another organization who is considering Infrascale Backup & Disaster Recovery but is concerned about the price, I would say it's premium. As long as how their pricing works and they don't have too much overhead on it, it's fine; if they start throwing overhead on it, then it may not be the best thing for them. Meaning if you have a designated support person to get in there daily to really have that premium product, it may not be worth it. However, if you're kind of hands-off, then it's worth it.
Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd
Real User
Top 20
Jul 16, 2025
I would always prefer better pricing, but I find that their pricing is appropriate. It's in keeping with what we are offering and how it allows us to resell with enough margin. We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early. We appreciate these gestures because we see that they're not taking their partners for granted, and we've been with them for a while, and they are still trying to give us more value.
I appreciate their pricing. We went for this solution for its pricing. If a colleague at another organization is considering Infrascale Backup & Disaster Recovery but is concerned about the price, I would say they need to negotiate the price and understand how the pricing model works. There were a couple of hiccups during our initial signup regarding the price. For instance, if you back up servers with a certain schedule and retention, it can get expensive if you want to maintain that retention for a long time. Keep in mind, if you change from one provider to another, you have to keep the prior backup in place to retrieve older data. So, when you start with Infrascale, you basically start from scratch with your backups, meaning that you could lose access to anything older than the retention time set with Infrascale.
They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users. To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others. Also, some companies that are very large are not easy to work with. With a smaller company like Infrascale, you can pick up the phone and call higher-level people, executives, or directors. It is easier to work with a smaller company if you have any issues. It is much faster to escalate and talk to the right people as opposed to some larger companies where you have to wait longer to find the right resource and get the answer or the resolution you are looking for. Price and performance go together. There is always a trade-off. You must find a balance between the value a product brings and its price, as price is important but not the only factor for many companies. Price is very important, but in the case of the companies I am working with, technical support and technical expertise are also major considerations.
Learn what your peers think about Infrascale Backup & Disaster Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
Consultant at a comms service provider with 11-50 employees
Consultant
Nov 16, 2021
The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction. I believe it's a lot better simply because we are in a region where the clients that we have can't truly be described as small enterprises. They're more like micro-enterprises and, therefore, the price point has to be a lot more compatible or competitive for these smaller organizations, as opposed to larger organizations that can be truly described as SME's.
It's only in the cloud and there are no extra fees. You just pay for your storage, for the space that you need to use. As an MSP, you can allocate space to clients as you need to.
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy...
The pricing of Infrascale Backup & Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and their MSRP is kind of tight for people who have to manage it. To a colleague at another organization who is considering Infrascale Backup & Disaster Recovery but is concerned about the price, I would say it's premium. As long as how their pricing works and they don't have too much overhead on it, it's fine; if they start throwing overhead on it, then it may not be the best thing for them. Meaning if you have a designated support person to get in there daily to really have that premium product, it may not be worth it. However, if you're kind of hands-off, then it's worth it.
I would always prefer better pricing, but I find that their pricing is appropriate. It's in keeping with what we are offering and how it allows us to resell with enough margin. We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early. We appreciate these gestures because we see that they're not taking their partners for granted, and we've been with them for a while, and they are still trying to give us more value.
I appreciate their pricing. We went for this solution for its pricing. If a colleague at another organization is considering Infrascale Backup & Disaster Recovery but is concerned about the price, I would say they need to negotiate the price and understand how the pricing model works. There were a couple of hiccups during our initial signup regarding the price. For instance, if you back up servers with a certain schedule and retention, it can get expensive if you want to maintain that retention for a long time. Keep in mind, if you change from one provider to another, you have to keep the prior backup in place to retrieve older data. So, when you start with Infrascale, you basically start from scratch with your backups, meaning that you could lose access to anything older than the retention time set with Infrascale.
They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users. To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others. Also, some companies that are very large are not easy to work with. With a smaller company like Infrascale, you can pick up the phone and call higher-level people, executives, or directors. It is easier to work with a smaller company if you have any issues. It is much faster to escalate and talk to the right people as opposed to some larger companies where you have to wait longer to find the right resource and get the answer or the resolution you are looking for. Price and performance go together. There is always a trade-off. You must find a balance between the value a product brings and its price, as price is important but not the only factor for many companies. Price is very important, but in the case of the companies I am working with, technical support and technical expertise are also major considerations.
The licensing for Infrascale Backup & Disaster Recovery is monthly.
The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction. I believe it's a lot better simply because we are in a region where the clients that we have can't truly be described as small enterprises. They're more like micro-enterprises and, therefore, the price point has to be a lot more compatible or competitive for these smaller organizations, as opposed to larger organizations that can be truly described as SME's.
It is super competitive. It is worth taking a look at it from a licensing and pricing perspective.
It's only in the cloud and there are no extra fees. You just pay for your storage, for the space that you need to use. As an MSP, you can allocate space to clients as you need to.
You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees.
Our licensing fees are billed every four months.